Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,139
chart
#1,016
All reviews
Rating Breakdown
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Dec. 4, 2024
When uploading a review, it kept failing and kept getting errors. I contacted customer service and got a quick response. Reymon Alvero gave me a relatively complex review template and helped me fill it out and upload it. This is a good customer service team, but I think it would be more convenient for me to upload it myself if there were no errors, otherwise I would need to contact customer service every time.
Aug. 29, 2024
Doner is very detailed and helpful.
Thank you for your review!
Aug. 20, 2024
Doner was really helpful towards me, my issue got fixed relatively fast
Thank you for the feedback. We're happy to help!
July 12, 2024
Ali Khan Fitness Trainer What I love most is that there are no unnecessary additives or gimmicky claims – just pure, natural goodness. If you're looking for high-quality, locally-made products, AKIN FOODS is your best bet.
May 23, 2024
Doner P is very efficient and reactive to solve any problem, I am happy with this app so far !
May 2, 2024
I had a hard time trying integrate my reviews, but thanks to your great customer service by Ruzsel John, I got it done. Thank you.
Thank you for writing a review — we value your feedback.
Feb. 15, 2024
Feb. 14, 2024
It works correctly, but the appearance according to website is hard to find
We appreciate your feedback, thank you!
Feb. 21, 2024
** edited 21/2/24 ** After my previous 1* review the team actually reached out to me, arranged a video call where my concerns were heard and my issue was pretty much resolved instantly. It took a few tweaks but they were on hand once they saw my review. Im marking as a 4* simply based on our start to business, but overall its been okay since. If you dont get a response reach out via other methods ------------- POOR! Integration was absolutely shocking, the background colour of the widget remained orange even when selecting white, and it bled into my full theme causing the full product page to go orange. Alignment of items on the widget failed causing stuff to go all over the place contacted support who failed to respond after a week - sent a chaser email and 5 further days later no reply. Avoid at all costs!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Jan. 18, 2024
We had a feature installed by John G., a growth support engineer from Yotpo's team. Despite their no-reply email system that impedes on the exchange of information, John was able to pick up our enquiry across multiple tickets and solve our issue.
Jan. 15, 2024
Very good app. Used it for more than an year but switched to new app as I need more features. After uninstalling app, yotpo still shows on every product page. I want to remove it
Jan. 17, 2024
UPDATE: I have received personal 1 on 1 support from Estee with their Tier 2 support team who has looked into my issues and helped bring to a resolution. I apprecaite her thoroughness and responsiveness to help remedy this situation. Extremely glitchy. Reviews appear on some pages and not on other pages when the exact same config is applied to each template (reviews widget). Other widgets like the SEO Page do not function correctly (mixed formats for dates, pulls in rejected reviews, preferences like avatar toggle do not carry over from other widgets and dont save, and support tells me "it's beta only" but nowhere does it say many of these (non-working)features are in Beta. I paid for the full priced plan so I can get the 24/7 support, but that is non existent! If all of my issues arent resolved soon, I will uninstall and cancel this mess.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Dec. 7, 2023
We're a French brand and the application is mainly in English, so we're not giving it 5 stars because we can't make the most of our time on this application. However, the application is very good, easy to use in operational terms and the customer support team is very relevant and efficient in its responses. That's why we like this application despite the language barrier, because we get answers easily with the online chat.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Nov. 17, 2023
We just added the app to our Shopify platform and very impressed on all the features. I reached out to chat with Doner and was assisted almost immediately and questions answered. I really appreciate it! Thank you.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Nov. 15, 2023
Oct. 27, 2023
I like that the app offers in-email reviews, I've already seen more reviews come through vs. from our other review email-campaign from a different app. Daniel P was so patient helping me upgrade my widget, saving me lots of time.