Yotpo Product Reviews & UGC

Nov. 29, 2019

Liked the app. Customer support is out of standard. Design was sleek. Just was too expensive compared to others.

May 14, 2019

I’m pleased with their customer service specially Jandy who was prompt to help with what I needed and understood my request. What I don’t like is that in order for us to use our hard earned reviews of the same product on another shop I have to upgrade and I tried to upgrade before but was extremely expensive for small businesses. Overall I am very satisfied with Jandy’s support.

April 18, 2019

I am using this ap for a while now, since 2 months also swell, and the support I really like very helpfully, really recommended!! Jaypee, Bernard and Eddie are mi favourites everything is by mail that is good, but it would be nice also having a call centre like shopify

April 11, 2019

So far so good and the customer support team is excellent. Josh was very friendly and helped with an import quickly & efficiently. Thanks again!

March 24, 2019

Nice and easy to use for customers & myself on the back end. Support is very fast too. I love that it's got a free version. Thank you!

Jan. 24, 2019

I've signed up for the free Yotpo account. I initially struggled with the app because I was trying to use one yotpo account (same email address) for two different shopify stores (a .ca & .com store), and you can't do that with yotpo - you can't use the same email for a yotpo account that sits on two different stores. However, Yotpo subsequently installed the widgets on both sites for me, and improved the initial yotpo installation by changing where the reviews show for the product (on the collection page & on the product page). Pauline was great to work with, and made several great recommendations regarding how the reviews could be displayed. Thanks Pauline & team!

Nov. 13, 2018

We had to upgrade to enable a few features that we wanted to use, so this review if for a paid version.

Nov. 8, 2018

This is a great app for sure, however, every time I get an email asking me to rate my recently purchased product, I go like ...hmmm .. I just dont have time to do that unless it is something that I really want to do. We are inundated with emails nowadays and that means lower conversion rate using apps that send out emails to your customers. If this app can win over all the fake and scam reviews we seem to be reading everywhere now, then it is well worth the try. Good luck! :)

Sept. 20, 2018

The app works very well and the customer service support is really fast and also they do an amazing job fixing issues on the site

Aug. 30, 2018

Really excellent app. Far more versatile than the standard review apps. We're only using the basic plan currently, but I see us upgrading in the future to take advantage of all the great features YotPo has to offer!

Aug. 22, 2018

Love the service so far - we've gotten more reviews in the week that we've been using it than we did in the two years previously with our old software. My one complaint is that the growth plan seems to leave out a few key features that are in line with other features that are offered. It feels like an attempt to up-sell you to the premium plan. I could be wrong about that, but when I asked for clarification from the Yotpo employee who helped us onboard, I never heard back.

Aug. 15, 2018

The good: great tool overall for utilizing reviews to help drive conversions. There are good app integrations with referral/points programs, and customizable widgets to fit any site or brand. Great support from our direct manager and other Yotpo employees whenever we have issues. Easy integration with Facebook to automatically push good reviews. Easy moderation and communication with customers. The bad: Not a 5 star review because the dashboard seems to have many flaws that make managing a campaign more difficult than it needs to be. Simple functions (search, uploading files, etc.) within the dashboard continue to have "bugs" that never seem to be priority to fix. Integrating with multiple URLs and syndicating reviews across them is only possible at a very high cost.

Sept. 18, 2018

The app has a lot of features & customization and offers great customer support! Note: Most features are accessible only through the paid plan. For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan. After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature. Great app, but would recommend looking at it once you reach at least 100 orders per month.

July 20, 2018

Mostly Pros! - Fairly seamless and very quick integration: the ability to back log orders and request reviews was great to have content for launching the product (i recommend collecting reviews for at least 1 month before you implement the customer facing side on your website) - Ability to have one dashboard with multiple stores - Management and customer experience of the review process including customization of review emails, managing and monitoring negative reviews is excellent - Great and easy way to add social content into your website Few Cons! - Media monitoring tool has had some issues since facebook made some huge changes and not full transparency from Yotpo on these updates - No great way to include UGC as alternative product images

June 28, 2018

Great app and great support! Only missing the customer upload photos feature in a free plan.

April 25, 2018

Good product with great functionality. The price ramps up quite quickly though.

March 7, 2018

Good customer service. A little slow to reply to my email, but they fixed my issue. I just wish the Pro membership was not so incredibly and ridiculously high. Dana Shamir helped me with my issue and was very professional.

Feb. 14, 2018

Yotpo is an easy to use app that is helping our Shopify store be successful. I recently had a great experience with Shirel from customer service. I needed some help with Google Seller Ratings and Shirel was quick, professional, and very helpful. Yotpo is worth checking out!

Feb. 6, 2018

The app is great, functionally and aesthetically. I was happy with the customer service Yulia provided through email in helping me with my issues. I took one star off because I was hoping to have it customized a little but it wasn't possible. No big deal really! :)

June 28, 2018

Yotpo is easy to use both as a store owner and customer. Product reviews are very important to attract new customers, and Yotpo makes it easy for your existing customers to leave a review directly in your automated follow up email. Everything is good if you can stick to the basic features. The only significant minus that I can think of (which could have lead to fewer stars) is the exceptionally high-priced premium plan. This is important to take into consideration if you run multiple Shopify stores for different countries/locations, and you would like to use a premium feature like sharing reviews across different domains.