All reviews

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (153 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,464)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 2, 2022

Amazing customer service, Keith has been a huge help onboarding Yotpo. By the far the easiest and most convenient customer experience out of all my digital service providers.

Store

SA1NT

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

We enjoy the Yotpo review app, as well as the super fast support Yotpo provides! Howell was incredibly helpful, and personable when dealing with a question I had, and quickly resolved it for me with great feedback as well!

Using app

Almost 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 15, 2023

Eduardo R was very helpful. i am moving my site and answered all my questions and more. Thank you for helping me. For another issue I talked to Orly P and had a great help. Chat works great and all the people on the help desk are very capable. Thank you I also wroked with Doner P today and customer service is outstanding.

Using app

Almost 2 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 2, 2022

Kenneth was super helpful, resolved all the issues in a heart bit. Very appreciated. Super helpful customer service every time.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

Great service as always, the apps have been great for my brand, customer reviews have been crucial - Doner P was brilliant!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

When I finally got hold of someone the service was very efficient and helpful. I would say though that I had tried to get someone to call me a number of times but no one did!

Store

Livvy B

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

Super helpful customer service! I needed help reinstalling after a theme update and they got it done within 30 minutes

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

Thanks to Kenn for being so quick to respond and thorough in his customer support help. Yotpo is helpful and overall a great way to moderate web reviews.

Using app

Over 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

I am very happy with the customer support that we got while importing our reviews from other marketplaces. It was super easy & very quick. Thanks!

Using app

4 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 1, 2022

Allen helped us a lot with some issues with the appearance. Great app with great support. Thanks for all the help!

Using app

12 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

Kenneth helped me a lot with the integration process! It was awesome to work with him , he was able to answer all of my questions

Using app

About 2 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

May 2, 2025

We have been having issues with our reviews posting and updating. I spoke with Ruzel J and he solved my issue quickly and efficiently. He was very patient, and kind and I greatly appreciated his help today!

Store

JJwinks

Using app

Over 3 years

Total reviews

11

Average rating

4.8

5 / 5 Share

Jan. 31, 2022

Eunice was super quick and efficient and solved my problem. Great attitude and very helpful. I really appreciate it.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2022

I love the auto response feature. I needed help with installation and contacted customer service. Ed was assigned my case and he did an amazing job. He was communicative and quick with resolving my issue. Thank you so much!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2022

Customer support is exceptional & Kenn T (representative was really helpful & professional) Thank you

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2022

Very helpful app to give our store visitors objective insights about our products. Excellent support. Kenn was incredibly professional and helpful!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2025

Yotpo Reviews app is a must have. The feeling of seeing your customer/clients reviews let you know that you’re doing a great job. The support you receive from the team is top notch. Example: I recently updated my theme and for the life of me I couldn’t figure out how to add the app back in. So I send a request for assistance late that night like around 11am. Received an immediate reply back from Manny who jumped right in. I fell asleep shortly after, woke up the following morning to an email saying all fixed. That is what I call TOP NOTCH SERVICE. Thank you Manny for all your help. Never once did they make me feel incompetent. Which I truly appreciated

Using app

Over 10 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 1, 2022

This chat service is amazing. You don't get automated responses but real help. My rep Eunice helped with all my issues quickly. Highly Recommend this app they are awesome.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

Bonne application, est très bonne aide de la part de Kenn qui a pu m'aider dans l'installation. Merci !

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

Support is great. Eunice fixed our technical issue within a couple of minutes even though we're just running on the free plan for now.

Using app

5 months

Total reviews

1

Average rating

5.0