Yotpo: Product Reviews App

Oct. 11, 2023

The customer service is fantastic - big shout out to Jeorge Kenneth V & Ruzsel John who both helped installed the new 3.0 widgets onto my site with ease - Thank you so much!

Nov. 17, 2021

I like this app though it should be easier to locate new reviews. The best part is when Donald U helped set up the reviews carousel in my Shopify site! I tried myself wasted a lot of time so tried chat and Donald had my carousel up and running on my site in minutes! It’s such a tremendous benefit to have chat agents like Donald who are available and competent !!

Nov. 17, 2021

Really fast and responsive live chat support. Ronel R. helped me through the complex parts of installing the Yotpo widgets. Thanks!

Jan. 6, 2022

I really appreciate Orly P who helps me a lot!! Good customer service! Figure out my problem soon!!!

Nov. 22, 2022

****Update**** Since we can't review an app more than once I am updating my review to again rave about how helpful the Chat Support is. Lots of places make decent software but the real challenge is what happens when things inevitably don't work quite right. Anytime I've had trouble, chat support has helped me resolve the issue quickly. Most recently, Radly helped me fix a config change that was preventing my review widget from displaying properly. 5/5! I was having difficulty importing our old product reviews. After chatting with Rhenant via live chat for less than 20 minutes I had most of my reviews imported. Rhenant also took the time to show me how to format the rest of my reviews that wouldn't import correctly. Lots of companies provide good review apps but working with a company with good customer service/technical support makes my day so much easier!

Nov. 17, 2021

Fantastic support from the team. Donald U quickly helped us get to the bottom of the issues we were having with the reviews integration.

March 28, 2025

Nice app, easy to use and very powerful. Best of all, really handy customer support! We have encountered some problems with comments display, and the support has been patiently helping us throughout the process. We appreacite Kent's help in these days. And luckily everything worked out! And update today, we had wonderful support and help from Allen today, it has helped us much and he is so nice to chat with, always smile and kind, really appreciate, will come back more often!

Nov. 16, 2021

Its not cheap but most powerful review app we have used and support has been v quick whenever we have had an issue or needed something amended

Nov. 16, 2021

the support is amazing. Highly recommended app for reviews. Definitely more expensive than comparable apps but worth the extra dollars

Nov. 16, 2021

Very impressed by the responsiveness of customer support. Doner was able to help me with a technical issue promptly and effectively.

Nov. 16, 2021

James was very helpful & solved my issue efficiently. I recommend Yotpo for great customer service.

Nov. 17, 2021

A great review app, I was able to start managing my reviews without going through long tutorials. The basics are very intuitive. I also had a small configuration issue and within minute their help chat fixed the issue. Great support service. I had to contact for support a second time and there was no wait time, they helped me with a settings issue and I was done in less than 3 minutes. Great service.

June 21, 2025

Thanks Doner P for the help today! I had problems with the grouped product reviews but Doner helped me solve the problem. Thanks! Excellent customer service

Nov. 16, 2021

Customer Service at Yotpo Reviews is excellent ... they go above and beyond. Annie was prompt, provided screenshots and video of the changes required and even sent the code to use. With this kind of feedback it was easy to fix the issue quickly and easily! Keep up the excellent work Annie and team. Cheers.

Nov. 15, 2021

good service. this app is very excellent and their support is very helpful me. I think this app will be best in shopify apps.

Nov. 15, 2021

Excellent customer service. Donald helped support me with the coding and setting up the app. I also like how fast the app has helped gather reviews. I would recommend it!

Nov. 15, 2021

Great customer service with Kenneth John M. He solved my problem very quickly and professionally. Really recommended!

Nov. 15, 2021

The customer service provided by Mark R was quick and efficient, really resolved our issue. So far the app has been very easy to use and the import function is a must.

Nov. 15, 2021

Now: They solved all my problem. Thank you so much Now: They solved all my problem. Thank you so much

Nov. 13, 2021

Great customer service! Prompt and helpful staff. The concept of getting reviews from clients is important for displaying trust and improving the client experience.