Yotpo: Product Reviews App

Jo was excellent super diligent and fast with my inquires! That's my review. The site is forcing me too write 100 character's so bla bla bla

Kenn from the support chat was very helpful with some setup issues I had and helped me get them fixed. Great support service

Have been using YOTPO app for last year & online support is fantastic. Big thanks to James C who was super helpful & resolved all my queries. Much appreciated.

Great App. Had a few issues with Setup (mainly thing I didn't understand!), but Doner from support was super helpful and got it fixed for me.

Arven S. helped me installed the star rating widget and adjust the look and feel of it to fit my site better. Very helpful, knowledgeable, fast, and friendly. Thank you so much!

I don't normally write reviews but this app has honestly baffled me and if you're thinking of switching to Yotpo, think again... It's meant to be one of the best review apps out there, which is why i migrated from stamped.io, but I really want someone to comment and explain to me WHY people are actually using this... The ONLY good thing i've found is extremely fast customer support, so I will grant them that one. But it seems like EVERYTHING you can do with a free to $20 app out there, you have to pay these guys HUNDREDS to be able to do, if not THOUSANDS! So I asked to have the following done, which is just standard for any other review app - and for every single one of these, they told me I needed to upgrade and pay MINIMUM $149 (sometimes even $8k ANNUALLY for some of these) just to get these BASIC features: 1) Show the "average rating" of my reviews (e.g. 4.7 stars) - HOW IS THIS NOT INCLUDED IN A $19 PLAN??? 2) Change the look of the interface (it looks terrible on the $19 plan, AND EVERY SINGLE review app, even free ones let you do this) 3) Show a VISIBLE "sort by" options for customers rather than their hidden one of the right hand corner that no one can see... What's more, EVERYTHING LITTLE CHANGE you do takes "up to 24 hours". And I'm not exaggerating when I say EVERYTHING. You want to delete a review? 24 hours... You want to upload a review? 24 hours... You want to change a setting for your reviews? 24 hours... I could go on... I genuinely want to know, what makes this app able to charge you up to $8k annually to include basic features that other apps (e.g. stamped.io) can do for $20?? I cannot fathom it. I understand they may have features for the big guys making millions that other apps don't have, that's cool. But what about people just starting out?? Why do they need to pay hundreds for simple features that any other app can provide. I cam curious for a genuine response to this because I am truly amazed at how so many people have rated this 5 stars.

Kenn was super helpful in answering some questions and helping us with changes on the backend. We really appreciate the quick customer service help!

Love YotPo, and their support is amazing - fast and solution-oriented. Thanks for a great experience!

Customer service is amazing! Thanks Eunice, for an outstanding help!! I really like this app for my store!

Excellent..fantastic and dedicated customer service..Ed is wonderful guy and he helped me with the exact thing I need. Wow! Thumbs up

Amazing app with fantastic customer service, I recommend this app to anyone, best review app in the market! 5 stars well deserved!

Eunice was soo helpful! She answered all my questions!! Very knowledgeable and pleasant! :))))))) Shantee

Customer service is great. I worked with Yotpo Radly and they were very efficient in fixing my issue.

Today 07/25/22 Warly did a great support, good knowledge and responsiveness. Well Done Warly. Today Djan help with my Plan Upgrade. Well Done. Thanks. Today Nick S have done a Great Job, He was very supportive with my issue, Thanks. Today Eduardo has done a great job for me, I am really trust on Yotpo, the Customer Technical Service is Great....Donald U, Did a Great Job, with my Customer Reviews in my Shopify On-Line Store....Great Job Donald....Donald U, has updated my Carousel Review Code, and my reviews Looks Great, so the customers will be happy. Well Done Donald U. Great Job. Kenneth & Allen from Yotpo was a great professional helping me setting up 100% my app in my On-Line Store. I feel confident with Yotpo because I can count with a high level customer support. I strongly recommend Yotpo. I am happy with them.

Thank you so much for all of your help on the installation over the past 48 hours. I can't recommend Yopto, I have both Reviews and Loyalty apps as I was so impressed by their service!

The Yotpo support team is super helpful during the installation process , and the app is easy enough to implement . James was super helpful!

Set-up was not real clear but luckily the customer service is top-notch. So far we are very happy with the application.

Donal was really helpful fixing my problems and kind. thank you I was stuck with how to fixed my reviews that's not showing under my products I am glad he fixed it.

This app is simple and effective. And if you need assistance, the customer support team is professional, attentive, and patient. They are the BEST, especially Mark, and the very first person who helped me, sorry I can't remember the name. Again, thank you very much!!!

Great customer service and easy to use functionality. I am excited to see what else this app offers me