Yotpo: Product Reviews App

Aug. 13, 2021

My reviews were not showing on my website, but after chatting with the support team they were able to get them displayed. I rate the app 4 stars because of the price and the limitations. However I would give 5 stars to the support agent Orly.

Aug. 13, 2021

Knowledgeable, quick, and extremely helpful customer service. I would definitely recommend this service!

Aug. 12, 2021

Yotpo is a great product review platform and really helps with SEO. Additionally, their customer support staff is exceptional. Rilu Jane was excellent and really helped me with all the questions I had asked. 5/5.

Aug. 19, 2021

I have had some issues with merging out products, but I am also not the most tech savy person. I will say that anything I struggle with, I can also ask for help on!

Aug. 12, 2021

I enjoy the app, but did not know if customer could upload pictures. I chatted with support and they were very helpful explaining what I needed to know about how the app works and how customer can upload an image along with their reviews. Did not take long for replys. Thank you Yopto

March 5, 2025

Great app and support team!

Feb. 10, 2023

Orly was super patient, extremely helpful and a huge lifesaver! We recently made some changes to our product offerings and we needed to import some reviews from an external source and Orly helped every step of the way. The Yotpo app is full of neat functionality and it looks great on the site. Update on Feb 10/2023. James Edmar C was super helpful, kind and patient. It seems Yotpo has improved the way they import reviews via csv; no longer via email, and can now be done via chat! Thanks so much for your help and for making this improvement.

Oct. 7, 2022

Ronel just helped me with a moving reviews to a new brand for the same product. Response was quick the thorough. Excellence support!

Nov. 24, 2021

Donald was great and helpful that's why I said 5 stars. But your platform needs some work due to customers not receiving reviews by email.

Aug. 10, 2021

Nice surprise to see Yotpo customer service much much improved since we first started working with them a few years back. Ed was fantastic. Super quick to respond and made the fix directly for me within minutes - would have taken me ages figuring it out myself - thank you Ed and Yotpo!

Aug. 10, 2021

While sorting out a separate problem for me I was chatting to tech support about the issue I have with selling one of a kind items, i.e. the item usually disappears from the store soon after sale, taking any reviews with it. Gimbert was super helpful, showed me how I could have a series of reviews appear at the bottom of each listing in my store via the SEO page, available on the free plan. So no more tedious manually adding reviews to a separate page for me. I am really happy with the appearance of multiple reviews on each listing, and only wish I had known about it sooner. Tech support responded to my inquiries very quickly and had the new look published for me really quickly. Highly recommended.

Aug. 9, 2021

Best review app. And the support is the best! Already needed some help with something and they offered me the best support.

Aug. 9, 2021

I have not used the app for long enough however this review is for the impressive customer support I received while installing the app. How helpful a company is AFTER installing their app really matters - Thank you for such an amazing experience so far.

Aug. 8, 2021

Rilu Jane from support was extremely helpful in troubleshooting my issues and even went into my account and helped me fix some of the code directly. Best support I've ever received.

Aug. 8, 2021

Love Yotpo. Awesome support - can't recommend this enough! I switched themes recently and had to reach out for help getting it re-installed. Bam, they had it up and rolling in less than 5 minutes.

Aug. 8, 2021

I was previously using this app when my site was being hosted by another provider and I was struggling to migrate my reviews to my new Shopify site. The technical assistance I received from Ed to resolve the migration and widget issue I was experiencing due to using different templates was fantastic and thorough. My reviews are all now displaying as they should.

Aug. 7, 2021

Their tech support is really efficient. We just started using Yotpo, and at first, the written reviews were not appearing on our website (only the star ratings did). We reported it, and the issue was resolved right away! They also explained how they fixed it - so I also learned more about how to navigate their app. They also noticed other issues in our code, which they fixed as well. Very good service.

Aug. 6, 2021

I am happy to share such excellent software and user-friendly services.This software has helped me a lot of work, allowing me to better show my Shopify interface. I really hope that more people will know about this app.

Aug. 6, 2021

Sheen is extremely helpful with my questions! I am very glad that the support of this service makes running my business easier

Aug. 20, 2021

We really love using and having Yotpo integrated on our site. It's hands down the best review app out there. The support is incredible as well. Sheen and Eunice are incredible. We're so appreciative!