All reviews

Rating Breakdown

  • 5
    92% (4,082 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (129 ratings)

Reviews with Text

  • 99% (4,380)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 17, 2022

I've been using these guys ever since I started my business over 3 years ago and have never been dissapointed. Support is very fast and efficient Five stars all around! Thanks again for all your support! Update to my review....continued five star all around! The support I recieve from the team is incredible. I've used the support chats for numerous occasions and have never been dissapointed. Thank you Reinier D as you fixed my issues.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 30, 2021

Couldn't be happier with the customer service!!! They go above and beyond to get you what you need when you need it. I would highly recommend this app for anyone with a shopify store.

Store

YOLOtek

Using app

About 6 years

Total reviews

4

Average rating

4.5

5 / 5 Share

July 29, 2021

App is a great help to let the customers know the store's credibility. You'll get the support you need. Thank you Orly! You've not just helped us reinstall the app but you have also educated us. Kudos!

Using app

Almost 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

July 29, 2021

I've just spent 15 minutes on a google meeting with Mary Ann and the service I received to help position the stars was exceptional! Definitely recommend!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2021

Jo Lorenz was very helpful in explaining how to install the star rating code. I had no further questions after.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2021

James & Eunice from Yotpo has been tremendously helpful. Quick responses and was knowledgeable in providing the required support.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2021

Sheen from Yotpo is amazing and very well versed. Amazing customer support and great and fast resolution. Very professional

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2021

Great app and great support. Would definitely recommend this to anyone looking for a great review app.

Store

Gas One

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 24, 2021

As a marketer, I can't say how great this app is! Great features, great customer service! Highly recommend!

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 23, 2021

I had trouble adding the reviews widget to my homepage and trouble with creating a reviews landing page. Gimbert helped me out via chat and he was a tremendous help. He went above and beyond and I truly appreciate his help!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2021

We recently updated our Shopify theme and I was having a hard time figuring out if the Yotpo app was operating correctly. I chatted briefly with Sheen and got the help I needed. So, in addition to providing a swell way to collect reviews, they back up the app with swell customer service. Awesome. Thank you! Once we finalized our theme update, I noticed our product reviews were not showing up on our product pages. I contacted support and Orly helped get things sorted out. I couldn't ask for better customer service. Thank you!!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Ive used Yotpo many times, in many different types stores, to help customers see the value in my products and customer service -- IT WORKS. Super powerful. AND -- Yotpo has great customer service also (and thanks Ian, and in the past, Orly for helping me out twice with questions -- solved fast and easy). I have tried many other review platforms and I always come back to Yotpo as my go-to. The new interface is great! Again, amazing customer service!!! Thank you!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2021

An update! Yotpo is the best! They solve my problems with the new theme update effectively! This app is easy to set up - the best support team is available 24/7! Tons of Cool Features + Easy Review Requests and many more!

Using app

About 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

July 21, 2021

Excellent customer support - thanks Mark! Really appreciate all your help setting up the carousel and widget

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2021

Excellent support and great help from Ed from from the shopify support team who didn't give up and managed to resolve our issue. Excellent service

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 20, 2021

Today I was helped by Orly who did an amazing job helping me switch my old review provider to Yotpo. It was quick easy and the Yotpo staff are always so friendly. Phenomenal customer service and an app that truly allows your business to grow by harnessing the power of reviews in the form of social proof

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2021

I recently moved my store from GoDaddy to Shopify. I needed assistance with setting up Yotpo on my Shopify store. Gimbert at Yotpo was able to assist me. Gimbert went above and beyond to help me add the code to my new store. Every question and concern I had was answered quickly and thoroughly. Happy to know the support team is staffed with pros!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

July 20, 2021

I got really helpful actions from Sheen. Commucation was pleasant too :) Many thanks to your team...

Using app

20 days

Total reviews

2

Average rating

3.5

5 / 5 Share

July 21, 2021

I recently had a whole bunch of things that I needed help with, from customising reviews widgets and installing them to working with rich snippets and Eunice and Eduardo on chat support were amazing and got everything sorted for me. Thank you!

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 20, 2021

Mark gave me great customer service. Thanks legend for all your help. So far so good for me using Yotpo

Using app

11 days

Total reviews

1

Average rating

5.0