All reviews

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (152 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,463)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 7, 2021

Junalou was very helpful in assisting with account updates and made the process very quick and simple. Thank you for being efficient and helpful.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2021

great service from Yotpo! Today I met Anne and got great support! I would like to try this app now for my website!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2021

Rilu Jane was awesome, fixed our issue promptly and when asked to go a few steps further also executed these as requested with no issues at a all. I would not hesitate to recommend the service. Thank you very much :)

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review. We're happy to hear you had such a positive experience with our customer service.

5 / 5 Share

June 4, 2021

This app is exactly what we needed to help with conversions. Lots of great testimonials poured in as soon as we installed it. Junalou was incredibly helpful in getting it all installed for us and answering all out questions. A lot of value on the free app!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We’re thrilled to hear that you’re already seeing the positive impact of Yotpo on your site.

5 / 5 Share

June 4, 2021

Easy to install and use. It immediately started generating reviews on my preorders which means I'll be launching with reviews displayed on my site. Excellent support, too. I was unable to install the stars to my product page but support agent Radly did it for me quickly which was great and answered all of my questions. Highly recommend.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review. It's great to hear the installation went smoothly for you.

5 / 5 Share

June 4, 2021

Yotpo's customer service has been phenomenal every time I use it. Today I worked with Radly, and they helped me out on a couple different questions. A great service with great customer service!

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review. We're constantly working on improving our customer service and we're glad to hear we hit the mark for you.

5 / 5 Share

June 3, 2021

Outstanding service! requested support and immediately helped with my needs. The operator junalou was so professional, friendly and helpful.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving a review. We're happy to hear you had such a positive experience with our customer service.

5 / 5 Share

June 3, 2021

I dealt with Louanne who helped me transfer reviews from our old shopify store to the new one. Great service and done in a timely manner.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving a review, we really appreciate it.

5 / 5 Share

June 3, 2021

Radley was great in retrieving my reviews when I changed the theme. All very quick and efficient. Great app, great service.

Using app

3 months

Total reviews

16

Average rating

4.9

Developer Reply

Thank you for taking the time to leave a review!

5 / 5 Share

June 3, 2021

James C helped me get my old reviews back on my new site when I could not figure it out myself. Thank you so much. I recommend using the chat feature for immediate help.

Using app

19 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving a review. We're happy to know you had a positive experience with our customer service.

5 / 5 Share

June 3, 2021

I use this app to collect reviews. Their customer service is 10/10, with chat service available directly on the website. I love Yotpo, super helpful and useful app!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review, we appreciate it.

5 / 5 Share

June 3, 2021

Customer service for Yotpo with Junalou was great. My questions were answered super quick and easy. Great experience :)

Using app

25 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for leaving a review.

5 / 5 Share

June 3, 2021

Ed, the colleague i spoke to via the live chat literally took it away! I told him the issue I was having, gave him permission to my website, and the problem was resolved in 4 minutes. Great service!

Store

GRIDE

Using app

37 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving a review. We're constantly working on improving our customer service and we're happy that we hit the mark for you.

5 / 5 Share

June 3, 2021

Great and fast service. When you don’t know the technology, Mark helped me a lot. thanks mark,i will use yotpo

Store

SAMODRA

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2021

Great and fast service. It's really appreciable when you are not confortable with technology. Thanks

Store

Bellite

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 2, 2021

Easy to use app, straightforward to navigate, and responsive support. I would recommend this for collecting product reviews..

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2021

Although you need English communication, they could help pasting the code on the behalf of me. Very helpful. Thank you.

Using app

25 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 31, 2021

Orly provided great customer support! I often don't need to ask questions as I find the app very easy to use - but I needed some help this time and it was super easy and quick!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review, we really appreciate it.

5 / 5 Share

May 31, 2021

i love YOTPO! I have the free version and it is amazing because everything is automated! It sends my buyers an email and without me even noticing I have many new reviews a month! I love that I can filter the reviews depending on how many stars they give me! When I grow more I will be purchasing the payed version for sure! Very recommended! Plus Junalou helped me solve my issues very fast and very kindly!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review. We're thrilled to hear you're enjoying using Yotpo!

5 / 5 Share

May 31, 2021

Very easy to set up. Just a few issues with the placement of the star rating and deleting our old review app. But Jo and James helped us very quickly. The whole set up was very smooth, and the app looks great on our site!

Using app

About 8 hours

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for leaving a review, we really appreciate it!