All reviews

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (153 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,464)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 21, 2021

The customer service is great! I was struggling with adding the code to my theme and they logged in and did it for me. Now everything looks wonderful on my website. I am very happy with the app and customer service. Strongly recommend.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2021

Radly was very helpfull, this is a great app for having reviews on your shopify website :) now I have the rating star on my website

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2021

The customer support from Jo Lorenz was out of this world. He stayed online and addressed every single request from me. 10/10 would recommend! You're in safe hands!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2021

Awesome app with great customization and incredible customer service. Mary Ann is so helpful! Highly recommend this app!

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 20, 2021

Wonderful customer support today! Junalou was very helpful in getting us started with Yotpo and letting us know about options we hadn't implemented yet and helped with that! Thanks, Junalou!

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 20, 2021

Support Agent Anne was amazing today in helping me switch some reviews around! This is why YotPo is the best!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2021

Prompt and helpful customer service. The support assistant I got in touch with via Live Chat was very kind and answered all my questions in a timely manner. The app is packed with so many useful features too!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

April 19, 2021

Ottimo servizio, disponibili, cordiali e super operativi. Risolvono i problemi o le richieste in tempo lampo... Una critica costruttiva ci vuole inserite anche il servizio in lingua italiano, allora si che sarete 5 stelle lusso... Adesso solo 5 stelle...

Store

Rohome

Using app

7 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 19, 2021

Great support and so promote with helping me with my issue. Friendly and really helpful in resolving the problem for me.

Using app

11 days

Total reviews

3

Average rating

4.7

5 / 5 Share

April 22, 2023

Timely support is very important to us. The app is efficient and Yotpo support team is friendly and helpful, especially Allen M, his prompt support is very much appreciated. I like their all in one app so I don't have to install too many different apps for the different functions also. So far so good. Thanks to the Yotpo customer services for the help.

Store

EASVEN

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2021

Super powerful app, and the customer service is great too. Any time I get stuck (I'm a newbie,) the nice folks on the Live Chat fix my issue for me. As a new "solopreneur," the biggest pain point for me has been learning the ins & outs of over a dozen new apps, but it's been a breeze taking on this one! Anne helped me in record time, and Ronel has also been a great help. Thanks!

Using app

3 months

Total reviews

3

Average rating

2.3

5 / 5 Share

April 17, 2021

I've had the app installed for a couple of months and have been really pleased with the ease of use and great customer service. Junalou from Customer Service helped me with a simple issue that I was having trouble with and provided awesome service. Junalou also pointed out another issue that I wasn't even aware of with my review count layout on my website and fixed it for me quickly and professionally! Really pleased with the app and the service!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2021

Im not English Speaker, but supporter (Elven) is so kind and I could solve my problems and question. thanks a lot. Shopifyに詳しくなく、日本語しかわからない私ですが、なんとか意図を読み取って対応してくださりました。ありがとうございました!

Store

KAKERI

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2021

Excellent customer service. Well done! If u need anything reach to James C. He is very helpful. Thanks

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 7, 2025

Awesome customer service was shown by working with Wendyle and amazing patience throughout the process in helping to get the widgets and making sure everything was placed perfectly for my company website . Everythingwas AMAZING !!

Using app

Almost 5 years

Total reviews

13

Average rating

5.0

5 / 5 Share

April 16, 2021

I had some problem with setting the theme, but Don was extremely helpful, he did from A to Z to complete it for me, really appreciate his kind, thank you so much again Don, and thank you Yotpo too!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2022

Customer service with Yotpo is wonderful. Junalou helped me figure out a couple small issues I was having and while doing so noticed I hadn't installed all the functionality of the package I was subscribed to. I few minutes later we had it installed and running great. Thanks Yotpo! UPDATE: Yotpo service continues to impress. I have contacted them several times recently and each time the problems are dealt with quickly, professionally, and with excellent communication. Everything to formatting tweaks to ideas for new functionality. I am currently running 3 Yotpo Apps (Reviews, subscriptions, and loyalty). Couldn't be happier.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2021

This app is great and the best part is the customer service is always on top of it anytime we need help!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 8, 2021

Amazing app! I have been using YotPo for several years on my store Curly Heaven, it's a great way to show reviews from real customers, it provides them with a sense of trust that leads to sales. Customer service is also always on point, everytime I have a question or concern it gets handled on a timely manner, huge thank you to Junalou and Manny for providing me with great assistance! CURLYHEAVEN.COM

Using app

Over 5 years

Total reviews

7

Average rating

4.3

5 / 5 Share

April 15, 2021

Got helped to install review widgets on the new store theme, one of the support agents really did a good job to manually install them for me and explained what it's for. In the end, my new store looks professional and neat, thanks for her help.

Using app

Over 6 years

Total reviews

1

Average rating

5.0