All reviews

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (153 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,464)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 14, 2021

A Shopify expert suggested this app. I am liking it so far. App integration set up was so easy to follow, no coder needed. I had sales on a previous platform before Shopify, so I've utilized Yotpo chat support when importing them and for help with other learning curves. The reviews look nice on the page. I feel confident this is going to greatly benefit my business over time.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2021

Really loving this app! Easy to use and when I had some questions, Ed from the support team went above and BEYOND! He was so helpful and such a pleasure to work with! He quickly address my needs regarding the review widget and even offered to help customize my product page so customers can easily see and/or rate our products! Thanks again Ed!!

Store

Duebest

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2021

We have been using Yotpo for 2 years now and absolutely love it. It works flawlessly and is very professional. The support team is the best, they will help you with all of your issues! Keep on going guys.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2021

The first review app I have used with Shopify that was actually user-friendly and didn't slow our site down! Within 2 days reviews have been collected from customers and displayed on our site. The support from Yotpo is excellent as well, getting the answers I needed quickly through the online chat. Junalou was so helpful with the reviews tab and SEO page setup!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2021

A brilliant app for us. Also the help Russ & Ed have given is unbelievable. Couldn't recommend more!

Store

BAVE

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 13, 2021

I have been using Yotpo for a while now and I absolutely LOVE this app. I have made sales from the reviews being posted on my Facebook page. And when I had a support issue, Ed was right there on chat support. He was quick, knowledgeable and gave outstanding support. I was very, very impressed with him. I recommend this app very highly.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 12, 2021

I have used Yotpo for multiple businesses. The new and improved customer service is second to none. Gimbert My Support Agent was an immense help. He went above and Beyond.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 12, 2021

Great customer service - Eunice was very helpful in answering all of my questions. I am excited to now integrate Yotpo into my website.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2021

I was having trouble installing the review seo page and getting a particular button to work. However, both Ann and Ed were a great help. They were efficient and thorough.

Using app

About 1 month

Total reviews

3

Average rating

4.3

5 / 5 Share

Oct. 8, 2022

Excellent customer support! I changed the theme of my store and the app wouldn't automatically install to my new theme properly. Support came and manually edited the code to make it work. Thanks again!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2021

Manny helped me with a few general questions and then noticed that I had installed some things incorrectly. Manny then fixed my installation and made the reviews look awesome! Thank you so much!!!!

Using app

About 1 hour

Total reviews

3

Average rating

4.3

5 / 5 Share

July 28, 2022

I'm super happy with Yotpo. I've been a user of both the review and the rewards module for years and recommend it to everyone! Great support as well.

Using app

Almost 5 years

Total reviews

11

Average rating

4.5

5 / 5 Share

April 9, 2021

This app is one of the best out. Customer service is top notch and I love that you are able to do a live chat at anytime and receive help. Great app!

Using app

About 2 months

Total reviews

6

Average rating

4.8

5 / 5 Share

April 8, 2021

Don was amazing! I loved this app and when I needed help I was amazed that their customer support is even better than the product. What a great product and amazing team they have working for them.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 8, 2021

The app is good at what it's supposed to do, but I ran into quite a few bumps when installing it but the customer service chat was really helpful in figuring out my issues and finally I can breathe a sigh of relief that it's working correctly on our site. Two of their support assistants, Junalou and Kate, were super helpful and were able to solve all my problems and support while I added and removed a bunch of backend code that made no sense to me. Yay for it finally working

Store

MAUBY

Using app

About 2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

April 8, 2021

I used the Chat function right from my app and Anne knew exactly where to go to fix the problem, she got the widget installed on my theme without hesitation. It looks great! and the service was fast and easy. Thank you

Using app

Over 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

April 6, 2023

I have been using the free version of this app for a while now. I believe it helped me collect more reviews by sending follow up e-mails to customers and having a third party collect these reviews increases the reliability. I needed help today and Junalou made my day by a clever approach to my problem and saved me precious time. Very patient, helpful and kind. End result was over my expectations. Thank you so much Junalou and YOTPO. A big thank you to Gimbert today for helping me set up my new Template. Exceptional service as always. Thank you. An update today; I updated from the free plan to basic plan and Simoun Francis and Daniel, Rhenant helped me a lot with setup, a big thank you! The help is always available when you need it.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 8, 2021

Great and fast service, they resolved the situation with reviews instantly! Appreciate the help guys!

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 7, 2021

I am very impressed with this app-- I reached out to customer service to see if I can have my reviews posted on my website and Manny was super helpful and went above and beyond the original question I asked! I was able to add the reviews to my website, and Manny helped me find a color that matched my website! I am super happy with the level of customer support from Manny.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2023

Quick and awesome customer service and Great help by Warly, completed my request on the spot, Thanks all.

Using app

Almost 6 years

Total reviews

2

Average rating

5.0