Yotpo: Product Reviews App

Oct. 26, 2023

I spoke with Daniel today and he went above and beyond to help me. It took over 2 hours to get everything the way I wanted it and he did it all. I would highly recommend them and not use anyone else. Ty,,,TY,,,TY,,, I needed some things tweaked a little and they were so helpful with making it look the way I wanted. Love the look! TY :) They were such a great help! Spoke with Nick S today and helped answer all my questions. So professional. What a pleasure also James Edmar C...TY :) Great job! Ruzsel J, ty for all your help. Perfect!

Feb. 26, 2021

Live chat was super helpful! They were able to answer my questions quickly and professionally. Would definitely recommend.

Feb. 26, 2021

Elven has been great help in assisting me to adjust the reviews in my Shopify Store. The customer support is great!

Feb. 25, 2021

Yotpo is easy and great to work with. Everything you need out of the box to help you start collecting reviews quickly. Best of all, the email template is simple and beautiful, and the ease for reviewers to leave a review is just simple. Working with their customer service support is awesome. Whether it is asking a question about their product or importing your reviews when you're switching ecomm platform, they will go beyond to help you out. Recently a client of ours migrated from BigCommerce to Shopify and our reviews was mappped incorrectly during the migration. Working with Eleen from Yotpo, she was able to help us update the mapping of our reviews.

Feb. 25, 2021

Love the app and customer service has been amazing! Whenever we have any issues they respond in a timely manner and are extremely hands on with whatever they're doing. This app has been invaluable to us as social proof for our customers.

Feb. 25, 2021

Very responsive and efficient! I recommend it !! Thanks a lot for this solution very helpfull and optimized

Feb. 25, 2021

Nice app and great support to help you start up the Reviews on your web shop! They react very fast and are really friendly!

Feb. 24, 2021

So far, so good. Was easy to setup the automatic review request emails with my branding and adjust the language how I wanted. Had an issue with getting the app to email past orders but Junalou talked with me for well over 30-minutes to help determine it was a backend issue and Yotpo had it fixed by the next day!

March 8, 2021

Manny was a great help at getting us set up. So far so good. Thanks for the support! Mary Ann was super supportive as well.

Feb. 23, 2021

Jo Lorenz was very helpful and walk me through downloading and installing the application. I love this app!

Feb. 23, 2021

We are using the YOTPO app and it works extremely well, then we linked the reviews to our Facebook account and the customer service was above and beyond, as well as extremely patient with this non techie person.

May 4, 2021

Excellent & FANTASTIC Customer Service. Great analytics. Reached out to customer service for help with an issue and the specialist went above and beyond. Try them!

Feb. 22, 2021

Well functioning app. Customer service goes above and beyond what I could have asked for. Issues were delt with right away and they even helped me fine tune the theme so that the widget was easier to see.

April 10, 2021

Enjoying using Yotpo, and customer service is excellent whenever I need a hand. Sheen was very helpful today and I appreciate the prompt help.

Sept. 28, 2021

Thank you for Yopto's amazing support team. Don was very nice and friendly and not only solve the issue but reminded me with other things he was able to help.

Feb. 22, 2021

I'm a new store owner and do NOT know much about HTML...good thing I had Mary Ann to hold my hand and help me activate my reviews on my website. Super great customer service.

Feb. 23, 2021

This was really easy to set up and start using and the results are great. I had one slight issue which was resolved very quickly on the help chat with Manny who was extremely helpful. A great experience in all, would recommend. Update: just had another query and Sheen was able to help me very quickly.

Feb. 19, 2021

The service I received, just now, is what every shop owner needs and deserves. After carefully determining what my needs were, Diane directed me to the information to understand, and then, Diane requested collaborator access, went into my theme, made a copy for testing, inserted the code herself where I wanted it to go, and then it was done, perfectly, every widget. I was not left hanging trying to figure out technical details or nervously paste code into my liquid files, Diane did it and that was it. Simple, effective and frankly, this is the type of service every app should give its customers. I don't have time to study every technical geeks explanations of each feature. I need to know what the best practice is, what makes the most sense to make my store better and then for it be done, right then, on the spot. Thank you Yotpo for hiring Diane.

Feb. 19, 2021

Manny helped me twice in the same day and he was so helpful. Really knowledgable about the site. He really took his time with assisting me. Solved all of my needs.

Jan. 7, 2025

This app makes collecting reviews from customers more efficient and the widgets to display the reviews are pretty slick and professional looking. Really improves the appearance of your site and customer experience. Best of all, customer support is awesome. Gimbert and Anne were really able to work with me to customize the widget and troubleshoot. Edit - Re: Additional Review: Yotpo continues to give excellent customer service. Reymon was quick to help me address errors with importing reviews in a snap. We quickly identified the cause of the errors, identified the reviews that uploaded with errors and fixed the issue. Much appreciation. Wendlye was great with helping to disable legacy widgets!