Yotpo: Product Reviews App

Feb. 10, 2021

Mary Ann from Yotpo is the person you would want to reach when/if you’re stuck with any coding/noncoding issues or if you simply want to take advantage and make your yotpo app looks better in your website... Let me tell you why?! Not only, Mary is an outstanding representative, she will also get the job completed with perfection. Thanks again for the great support!

July 3, 2021

Gimbert was great help! He did a good job solving the issue I was having, recommed this app 10/10 !!!!!!!!!!!!!!!!!!!!!!!!!!!!

March 17, 2022

Happy is the BEST!!! Thank you so much. They were able to answer my question right away. Definitely recommend.

Feb. 8, 2021

Yotpo provides strong shopper credibility and the app is well integrated with Shopify. Customer support is responsive and helpful based on my great interaction with Mary Ann. Overall usability of Yotpo has a lot of room for improvement, which I hope to see soon.

Aug. 23, 2022

We will certainly pay the subscription once we make more sales in future. We appreciate the support even as an unpaid customer Mary Ann dealt with my query swiftly. This is how you do long-term business. Well done Yotpo. We are now on subscription, thanks to Rayne for assistance on coding and Hazel for the induction call.

Feb. 7, 2021

The app works really well. And helps build trust for my small business. Lots of profanity words are automatically censored which is nice to know I don't have to personally monitor this. I did have an issue with a word being flagged that was not intended in a profane context, but Anne was able to help quickly - even on a Sunday evening! They even gave me screenshots on how to fix this myself should it happen again.

Feb. 4, 2021

Love this App. The customer service is super helpful. They walked me through the cold install. Thanks for being so helpful. Nice APP, high recommend !

Feb. 4, 2021

Love the app. It has been great for growing my business! The customer service is great as well! Today I reached out to problem solve an issue with the timing of my emails since I do a lot of preorders. They were able to fix it really fast! Thanks Jo!

Feb. 4, 2021

Love this App. And their customer service is super helpful. Eleen walked me through the set up part. I am not very tech savvy and she helped me with installing the widget on my Shopfiy store. Thanks Eleen for being so helpful. Yatpo is great.

Feb. 17, 2022

This app is great to collect reviews on your store! Their support is great! I had a problem with connecting my Facebook, and their help desk was exactly that-helpful! UPDATE: I had questions today about my account with YotPo, I talked to Eunice and all my questions were answered quickly over their web chat! Quick and easy!

Feb. 3, 2021

Mary Ann was super helpful. I was confused on my widget installation, not only did she explain, but she solved the problem for me.

Feb. 3, 2021

We recently needed help with recovering lost information on one of our product lines and they did it in super-fast time, so grateful!

Dec. 20, 2022

Very user friendly for someone who is technically challenged its nice to have a responsive customer service via chat. I have already noticed more people using this and posting the pictures in their reviews. It's really easy to share to social media too. Nice Work. ;-) Second encounter needing help Ronel was great and addressed my issue quickly. I just needed to update my token and reconnect to Facebook but he helped me do all of that.

Feb. 2, 2021

I haven't used the app fully yet, but the customer service is 5 stars! fast and efficient! I glad I found this app

Feb. 2, 2021

I deactivated the widget recently as I was finding the cost too high. I was trying out Shopify's in-house Product Reviews app as it's free but quickly learned there is no email review request option. Not good, gotta go back to Yotpo. The support team was able to easily get my widget reinstalled after I struggled. They cleaned up the features too, like made the stars appear beneath the product listings on my collection pages. Really happy with the quality support.

May 19, 2022

Thanks to Allen M. from the team for helping me out with my questions! Great customer service. Thanks a lot!!

Feb. 1, 2021

Jo Lorenz was super helpfull setting up our widgets. Many thanks!! The reviews sistem is great, and I think that will help to our customers.

Feb. 1, 2021

I have to give this app a 5 star, I was so confused and frustrated not remembering how to use the app since i haven’t been on there for awhile the agent Jo Lorenz was so patient trying to figure out the issue the agent go above and behind to help me finally the issue was resolved. The agent also added my reviews to the new theme i'm updating, thank you so much. I definitely gonna look in to upgrade my account with you guys

Feb. 1, 2021

Yotpo support agent Mary Ann was extremely helpful and made the set up process a breeze. She was so patient and informative. Thank you Mary Ann!

Jan. 31, 2021

Been using YOTPO for a couple years and I'm very happy with it. Lots of features and no complaints. When I have questions they are quick to respond, even on the weekend.