All reviews

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (153 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,464)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 30, 2021

I decided to finally switch over from a crummy app to yotpo. so far their team has been great importing reviews over. I was finally ready today in the middle of a Saturday to make the switch final and Manny was just awesome. He smoothly helped me set up yotpo in 5 mins. It's as if the Gods of Asgard sent Manny personally to help me succeed!

Using app

4 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your review. We're thrilled to hear Manny was able to help et you up and get you up and running!

5 / 5 Share

Jan. 29, 2021

This app is so helpful in establishing brand trust by obtaining reviews from verified buyers and the customer service I received from Manny was unbelievable! I will continue to use YOTPO on my site and encourage friends to use it also!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We're happy to hear you had such a positive experience with our customer service.

5 / 5 Share

Jan. 29, 2021

This is such an excellent app with amazing Customer Service! Their template looks great on our website and runs smoothly. Their customer service answered our questions immediately and solved our problem!

Store

Define

Using app

3 days

Total reviews

9

Average rating

4.9

Developer Reply

Thank you for your review. We're happy to hear you're enjoying using Yotpo!

5 / 5 Share

Jan. 29, 2021

Great product from Yotpo and always improving. Had an issue recently and support fixed it up promptly. Review ratings do wonders for your store and Yotpo is the best around!

Using app

Almost 8 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review. We’re thrilled to hear that you’re already seeing the positive impact of Yotpo on your site.

5 / 5 Share

May 1, 2023

James Edmar C was very helpful in getting Yotpo working well our our Shopify store. He helped to set up the widgets and made sure all of the reviews were showing up on our store.

Store

BU

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for leaving a review. We're thrilled to hear Manny was able to get you up and running smoothly!

5 / 5 Share

Jan. 28, 2021

We've been very happy with Yotpo! The platform is very intuitive and easy to navigate! All good things there. The support is fantastic. Jo Lorenz has been amazing to work with and we usually hear back in 30mins with an exact answer to any support ticket. Loving YOTPO. -K9Wear Team

Store

K9 Wear

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

We just started using Yotpo for reviews and the customer service is absolutely the best. They were very thorough and answered all our many questions and walked us through set up and installation. Highly recommend them for gathering reviews and the ease of use.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

We just installed it and are so happy to finally have found an app that offers all features we were looking for. The prices are quite high but we hope it will pay off soon! Installation support was excellent too!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

I grew my business for almost a year using the free version of Yotpo, and scaled up to the Growth plan recently. I installed a new theme just prior to doing this, and had some difficulty migrating the widget over. I contacted their support team on a few occasions to get fixes, and received support within minutes each time. Mary Ann was friendly and helpful, made backend fixes for me quickly. Thank you!

Using app

About 1 year

Total reviews

7

Average rating

4.4

5 / 5 Share

Jan. 28, 2021

A great tool and a great experience with there customer service highly recommended they experience for they sell

Using app

About 1 hour

Total reviews

6

Average rating

4.3

5 / 5 Share

Aug. 17, 2021

Mary Ann and Gimbert have helped me set up Yotpo and move it to my desired location. Both are amazing and very helpful.

Using app

9 months

Total reviews

9

Average rating

4.6

5 / 5 Share

Jan. 27, 2021

I've been using Yotpo for a few years now and I've been loving it since day one. The whole review system has been easy to use and implement and easily adds trust to my site. I recently upgraded to the Pro version and their support was super fast and helpful in helping me implement a review carousel on my website. I highly recommend using them and even upgrading if you can. Their support is A+++

Using app

About 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2024

Love the app and used support today for the first time. Lightning speed, friendly, efficient help, right on the spot. It doesn't get better than this. Thanks Yopto! Update - Back for more help today. After changing themes, Junalou was happy to re-install my reviews, carousel and badge for me. Much appreciated. Support on Yopto is always freindly, efficient, and eager to help. Thanks again! Another update. I needed more help after changing my Shopify theme, and Rhenant was able to quickly solve all my issues. I so appreciate such great customer service.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

Love the app and how it optimizes my website by integrating with my other apps. The customer service has been fantastic. Thank you Yotpo Team!

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

Yotpo has been a great enabler since pretty much day one. We started with the first plan since we didn't need some of the features, and as we grew and evolved, we were happy to have Yotpo evolve alongside NOLEO on more sophisticated features. Big kudos to the Customer Support team (Sheen and team). Super responsive and very helpful on troubleshooting despite us not being very technical. Happy customers so far. Lucas & Nico, co-founders

Store

NOLEO

Using app

Over 2 years

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for taking the time to leave a review. We are thrilled to be part of your growing brand!

5 / 5 Share

Jan. 25, 2021

The service is amazing, I love their support staff, especially Mary Ann, she was so patient and has helped us to resolved many questions.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving a review, happy to hear Mary Ann was able to help you!

5 / 5 Share

Jan. 25, 2021

Had a small Moderation issue. Mary Ann promptly fixed it up. Excellent help, friendly and professional too!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your feedback!

5 / 5 Share

Jan. 24, 2021

I am NOT technical! I just downloaded this app yesterday and got my first review. My customer couldn't type what he wanted cuz there was some technical glitch. I chatted w/ Mary Ann, whom by the way is not a robot, and she did a test and saw everything was ok on my end. She got my full review up on my site. Not being technical, I asked her the most basic questions how to use the app and she sent me detailed step by step instructions with pictures on the app. I really appreciated the fast response on the chat on a Sunday morning and I feel assured that now all my reviews that come in will be all set!!! This is the app for non techies!!!! Thanks Mary Ann and Yotpo for making an ap for all us new Shopify-ers who is just starting up!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to share your feedback, it means a lot. We're happy to hear you had such a positive experience with our customer service and that Mary Ann was able to get you up and running. Please do not hesitate to reach out to us again if you have any questions.

5 / 5 Share

July 3, 2023

J'utilise Yotpo. J'en suis satisfaite, j'ai encore une fois été assistée de façon efficace et très rapide. Kenneth John M a été très aimable. Je recommande.

Store

Ozaelle

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review, we really appreciate it!

5 / 5 Share

Jan. 20, 2021

I was able to set this up on my Shopify store and Webflow front-end and it works great! Would highly recommend.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving a review, we appreciate it.