Yotpo: Product Reviews App

Yotpo provides strong shopper credibility and the app is well integrated with Shopify. Customer support is responsive and helpful based on my great interaction with Mary Ann. Overall usability of Yotpo has a lot of room for improvement, which I hope to see soon.

Anne was so helpful! I can't tell you how easy it is to talk to customer service to solve issues or just get information.

We will certainly pay the subscription once we make more sales in future. We appreciate the support even as an unpaid customer Mary Ann dealt with my query swiftly. This is how you do long-term business. Well done Yotpo. We are now on subscription, thanks to Rayne for assistance on coding and Hazel for the induction call.

The app works really well. And helps build trust for my small business. Lots of profanity words are automatically censored which is nice to know I don't have to personally monitor this. I did have an issue with a word being flagged that was not intended in a profane context, but Anne was able to help quickly - even on a Sunday evening! They even gave me screenshots on how to fix this myself should it happen again.

Yotpo has been an absolute game changer for my eCommerce business. The app is easy to install and is simple to use. Yotpo takes the stress and work out of collecting "verified buyer" reviews for your eCommerce. What's most important is to the team at Yotpo, it doesn't matter if you are just starting out and using their free plan or a big shot, they will always treat you like royalty. Today, I had the pleasure of working with Sheen. I was confused as to where I needed to place the code so that the star widget for average star ratings showed up under the product title on each product page. Instead of just instructing me where the code should be placed, Sheen without hesitation installed the code for me. I am extremely grateful for that because now potential customers who visit a product's page will see what that product is rated right away and not have to hope they scroll to where the reviews are (at the bottom of the page - which is where they should be - but sometimes visitors don't even bother). In the day-and-age where reviews are practically everything in convincing a visitor to purchase, Yotpo is the must have app for your eCommerce site. Thank you Yotpo and Sheen!

Love this App. The customer service is super helpful. They walked me through the cold install. Thanks for being so helpful. Nice APP, high recommend !

Love the app. It has been great for growing my business! The customer service is great as well! Today I reached out to problem solve an issue with the timing of my emails since I do a lot of preorders. They were able to fix it really fast! Thanks Jo!

Love this App. And their customer service is super helpful. Eleen walked me through the set up part. I am not very tech savvy and she helped me with installing the widget on my Shopfiy store. Thanks Eleen for being so helpful. Yatpo is great.

This app is great to collect reviews on your store! Their support is great! I had a problem with connecting my Facebook, and their help desk was exactly that-helpful! UPDATE: I had questions today about my account with YotPo, I talked to Eunice and all my questions were answered quickly over their web chat! Quick and easy!

Mary Ann was super helpful. I was confused on my widget installation, not only did she explain, but she solved the problem for me.

We recently needed help with recovering lost information on one of our product lines and they did it in super-fast time, so grateful!

Very user friendly for someone who is technically challenged its nice to have a responsive customer service via chat. I have already noticed more people using this and posting the pictures in their reviews. It's really easy to share to social media too. Nice Work. ;-) Second encounter needing help Ronel was great and addressed my issue quickly. I just needed to update my token and reconnect to Facebook but he helped me do all of that.

I haven't used the app fully yet, but the customer service is 5 stars! fast and efficient! I glad I found this app

I deactivated the widget recently as I was finding the cost too high. I was trying out Shopify's in-house Product Reviews app as it's free but quickly learned there is no email review request option. Not good, gotta go back to Yotpo. The support team was able to easily get my widget reinstalled after I struggled. They cleaned up the features too, like made the stars appear beneath the product listings on my collection pages. Really happy with the quality support.

Thanks to Allen M. from the team for helping me out with my questions! Great customer service. Thanks a lot!!

Jo Lorenz was super helpfull setting up our widgets. Many thanks!! The reviews sistem is great, and I think that will help to our customers.

I have to give this app a 5 star, I was so confused and frustrated not remembering how to use the app since i haven’t been on there for awhile the agent Jo Lorenz was so patient trying to figure out the issue the agent go above and behind to help me finally the issue was resolved. The agent also added my reviews to the new theme i'm updating, thank you so much. I definitely gonna look in to upgrade my account with you guys

Yotpo support agent Mary Ann was extremely helpful and made the set up process a breeze. She was so patient and informative. Thank you Mary Ann!

I decided to finally switch over from a crummy app to yotpo. so far their team has been great importing reviews over. I was finally ready today in the middle of a Saturday to make the switch final and Manny was just awesome. He smoothly helped me set up yotpo in 5 mins. It's as if the Gods of Asgard sent Manny personally to help me succeed!

This app is so helpful in establishing brand trust by obtaining reviews from verified buyers and the customer service I received from Manny was unbelievable! I will continue to use YOTPO on my site and encourage friends to use it also!