Yotpo: Product Reviews App

12/22/23 A couple of quirky things were happening as a result of a new template we installed, but Doner was incredibly helpful; he dug deep to find the issues, got them fixed, and helped me understand the issue. Overall functionality is great and the service is top-notch! 12/29/20 Had some trouble getting the app integrated, and they were incredibly responsive and helpful. They took over the whole process and came back with a finished process. Awesome customer service.

I’ve found yotpo great, very helpful and supportive from the get go. Their response time is excellent even though I’m in a different time zone

AMAZING Customer service. Mary Ann was a rockstar and answered legit every question I had. Highly recommend!

Thank you so much to MaryAnn for her help and efficient support. Jumped in and fixed our page display issue in a couple of minutes. Great work.

Great way to get easily reviews from customers. Diane helped greatly with updating widget. Was very patient.

Yotpo provides excellent support. Contacted them to help with our reviews and the issue was handled promptly.

So far yotpo has been working well for me. I had to transfer reviews over to it and Jo Lorenz helped me out and transferred all my reviews over quickly.

As with many apps, it really helps to know at least some basic HTML code. Fortunately, Yotpo has a pretty user-friendly interface that does take a little time getting used to, but because the forums and support are so incredible, I never feel stressed out. Eric and Anne have both helped me resolve issues very quickly that would have taken me much longer to resolve, especially design issues and learning how to integrate product reviews on product pages. Their chat is available 24/7. What I love about the app are some of the features that really upscale the feel of my website, like the persistent review tab and review carousel. The other great aspect is the integration with social media. My reviews are integrated into Facebook and Yotpo will post automatically to remind my customers (and potential customers) to buy products that others have reviewed. And most importantly, it has helped to increase my sales. I would definitely recommend this app.

Needed some help and support was great, responded very quickly and resolved my query. I am happy with the support Gimbert gave me

I use this app to generate reviews for my cosmetic company. I'm not very tech savvy so I contacted customer support for help adding the code to my site. Ruzsel J. was very helpful - I really appreciate the help!

Amazing service from Sheen. We really got everything we needed and sorted quickly and easily. Thank you Sheen

Adding to my first review to confirm that Yotpo offers a very good customer service. Few days ago, I had problem with review requests going out too soon, Allen M find out the problem and resolved the issue easily. thanks again! I have been using Yotpo for a while now. Their customer team is very competent and efficient! The app is easy to install and customize. Definitively recommend it to any ecommerce business. Today again, I have contacted their help desk and Robertini helped me retrieving our products reviews from the server. He was able to send me the link to the .csv file within few minutes. That was very helpful.

I use the free version and they still offer customer service! I have reached out to them twice and have received prompt replies and help as needed. Highly recommend!

I switched from a different app to Yotpo, mostly for reviews functions. By far the best customer service experience I have had with any shopify app. They helped me through installation, getting the widget to appear the way I want it on my website. They answered all my questions promptly and fully (always within 24 hours, sometimes quicker). The interface is easy to manage. I am happy with the website's move to Yotpo.

I was very pleased with the quick and responsive help I received from Elven. My star color reset to white for no apparent reason, and since I wasn't able to save the changes myself (due to some tech issues Yotpo is having), Elven did it from the backend...It took all of 5 mins and my stars were back to a viewable black, and I am very happy!

I have been very pleased with this app for requesting reviews from my customers after they purchased products from my online shop. Recently, I received a couple of reviews that the app showed had been published to my website but they did not appear on my shop. I reached out to Yotpo and received a timely reply from Sheen informing me that they had resolved the issue. I checked my website and both reviews were there. I am very pleased with the support I received.

So far so good. I had some issues with the way stars were showing up and Jo was very helpful getting everything working correctly. I like that I can now request reviews on products that customers have purchased. Excited to see more reviews on my site.

fantastic customer support if you need something resolving they can hop onto your store and fix it. Don my support agent took the time to install some code onto my new theme and adjust some styling elements as per my requests. really impressed, thanks. I've also had the pleasure of agent Manny helping me out who was incredibly helpful.

Needed a couple tweaks to the basic set up of the widget on my site and the team at yotpo helped fix it! thanks guys

Thanks, Doner P, Great Support, helped with everything I would recommend this APP. I like how it does.