All reviews

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (153 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,464)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 4, 2020

I needed help with my reviews they weren’t showing up so I emailed the support team and they took care of the issue immediately! Great response time and kept in communication throughout.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2020

Have only just installed the app, It seems to be working well - but I wanted to comment on the support given by Josephine in the Yotpo team. Great service - quick, polite and easy. She helped me to position those little stars in exactly the spot I wanted them - no fuss, just done swiftly. Thanks Josephine - Great job!

Using app

18 days

Total reviews

2

Average rating

4.5

5 / 5 Share

April 15, 2024

Love Yotpo! The app works perfect. Getting reviews is easy and automatic. Customer service is great! I had to change some reviews from one product page to a new one and Yotpo had clear and easy instructions on how to do this. The customer service team are quick to reply and help. Thank you John!!

Store

Trasto

Using app

Over 7 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 3, 2020

Outstanding customer service! There's nothing the Yotpo team can't help with and their support is greatly appreciated while transferring my store from Wordpress to Shopify. Great app and great team!

Using app

7 days

Total reviews

4

Average rating

4.8

5 / 5 Share

July 31, 2020

Just getting started with Yotpo, but everything has been fantastic so far. The customer service has been so helpful getting us setup. Thanks Yotpo!

Using app

8 days

Total reviews

9

Average rating

5.0

5 / 5 Share

July 30, 2020

this is a great app - it has boosted our reviews HUGELY!! lovely customer service too, always quick to resolve any issues.

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 29, 2020

We recently integrated our Yotpo reviews with our website and we are very happy with the resulting page design and functionality. We had excellent customer service (thanks, Anne!) and help with the installation. We would highly recommend Yotpo and their talented team.

Using app

Over 5 years

Total reviews

6

Average rating

4.3

5 / 5 Share

Jan. 12, 2021

We have been using Yotpo for around 6 months. The consumer facing functionality and aesthetics are great, and the admin interface is intuitive/ easy to use. Particularly impressed with the customer service team who respond in seconds, are extremely knowlegable/ capable and always helpful.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2020

That's very good and fast support. I hope this app will bring more traffic to my site. Thanks for support

Using app

About 1 month

Total reviews

7

Average rating

4.9

5 / 5 Share

July 26, 2020

I installed Yotpo on my original Go Daddy shop and when I switched to a Shopify store I was able to transfer all my great customer reviews from the old shop to the new. I am not technically inclined at all to do this myself so I reached out to support. Thank goodness for their help!! Wonderful support team and they made sure I got every last review transferred!

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2020

So far so good, have had downloaded for a couple of days. I did come across a few problems setting up due to my lack of understanding the setup process. However, when I reached out for support they came in and were able to target the issue and resolve it. I was shocked at how fast they responded and resolved my issue. Would recommend trying out at least!

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2020

I have used this app for a long time and it works seamlessly and should you perchance have any issue the support is outstanding. Highly recommend. :)

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2020

So very helpful! Solved something we couldn't THANK YOU SO MUCH!!! Yopto is so great for showing reviews! It gives us credibility and a lot of assistance in sales. We would love to work with shopify and yopto again, the customer service is so amazing. Everyone is so helpful and fast to respond. thanks again! WE are so grateful!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 3, 2021

My customer Success rep Mary Ann was fantastic!! She answered every question, fixed every issue and made great suggestions. So impressed!!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2024

Jeorge Kenneth thru the website helped me put my reviews back on my website that had disappeared. It appears my widget somehow got uninstalled and all my reviews disappeared. He put them back on for me. Great help. Thank you.

Using app

Almost 4 years

Total reviews

6

Average rating

2.0

Developer Reply

Thank you for taking the time to leave a review. Firstly, we'd like to apologize for any inconvenience that you've experienced. Our support representative has contacted you directly and resolved the matter for your satisfaction. Please reach out to us if there are any lingering issues.

5 / 5 Share

July 22, 2020

Great app and customer service. Bernard helped with the installation and was quick to answer all of my questions.

Using app

About 1 year

Total reviews

4

Average rating

4.0

5 / 5 Share

Aug. 5, 2020

Thanks Elven for helping me set up my star rating code. The instructions were very clear and easy to understand. Really appreciate the fast response.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2020

Amazing support experience!!! Thank you very much, Josephine! So appreciated all your assistance with integrating Yotpo features!

Using app

11 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 16, 2021

The app itself is a great product. The support is even better. thanks for all the fast and easy support! The chat support was able to quickly solve all my issues with integration.

Store

Atheria

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 20, 2020

Incredible app to level up your customer service. Easy to install and their tech department is helpful, knowledgable, and thorough. Highly recommend!

Using app

24 days

Total reviews

19

Average rating

4.9