Yotpo: Product Reviews App

Great customization abilities with collecting and displaying reviews. However, it seems archaic to me that you have to manually re-install whenever you update your theme (which is often from a good theme provider). Customer service is really slow (3 days to get my reviews back on the site) and it never seems to install properly. Many other apps have an automated prompt that brings the app to the updated theme AND prompts a CS person to check that it's working well. Pretty big oversight IMO.

Ruel who helped me with my issue is definitely a 5-star employee, but in the past, I've worked with other sales reps and had to go back and forth over the same issue, and even though it would have been much simpler to explain over the phone, they would not get on a call with me. It's also hard to locate the support option on the website. But Ruel was a total pro with my most recent issue!

I've been using this app for a few years now. It does a good job collecting reviews. There are quite a few limitations for the paid version that we have. I'm not a fan of the social push it offers. The email templates are pretty clunky.

Cool features but WAY to pricey. Priced by # of orders, so you are penalized by being successful. They should charge via features instead since it doesn't cost extra money to send a email on their end. Just like Shopify stopped billing based on Users visited/month these guys should stop billing orders per month. $300 for this app or $20 for Judge.me which does essentially the same for more orders.

Great software, but the pricing is a big problem for small and new businesses. We found Judge.me to be a better and more affordable option for our needs. Their $15/month plan has 95% of what Yotpo has for 3% of the cost.

Great app , but if you want to upgrade it very expensive. Happy with what I am getting for free,

I agree with the other negative reviews popping up. I'm leaving 3 stars just to say thanks for the while we have the free plan, but no more. We have used the free version of Yotpo with great success but as a growing e-commerce store the added functionalities are a must. The Starter plan - $25 /month only gives you incremental features, then it goes to the Pro plan $399, Powerhouse plan $699/ month, an extremely steep and unrealistic increase in prices. Ideally we would of loved the Pro plan functionalities but weighing the cost benefits, we've decided against it which is a shame. We're now using Judge.me, although the interface is not as sophisticated as Yotpo, they provide most of the functionalities we were looking for, amazing support, and they are constantly adding new functionalities listing to user feedback. That's how a app is supposed to be. The price point - $15/month is no where near what Yotpo asks for.

I have liked very much what I've been able to use via the free version of Yotpo. The premium plan seems to be what I'd really like to work with but the price is outrageous. I would give 4.5 stars if their cost for other features were more reasonable. Small business, in my opinion need the marketing and social media representation that Yotpo offers, but the cost is outrageous. Maybe if we could pick and choose what features we would use the most and get the most out of..maybe an "la carte" option...as for functionality and getting exactly what they said we would get with the free plan, we like it and it is helpful, seamless, and user friendly.

This app works really well in terms of what it does - but it's not UK compatible. I stopped the premium service as the dates could not be customised into a UK format. I will look at an alternative because I don't want emails sent to my customers with US dates on them. I have followed up with YOTPO and they can't amend this feature. If at some point they do, I would consider using it again.

8/10/2015 update Yotpo added Taiwanese language support! I reinstall Yotpo into our Shopify store. ------------------------------------ Yotpo keep sending review request emails to my customers even though I have removed Yotpo from my Shopify Store a week ago. Please stop sending review emails to my customers. Thanks!