Yotpo Product Reviews & UGC

Aug. 29, 2023

Cannot rate completely yet as have not fully installed. I messed up my first go at importing and Customer Support (Doner) provided excellent assistant to quickly solve the problem. Very impressed so far :)

Aug. 25, 2023

Great customer service, easy to deal with, knowledgable...............................................

Aug. 17, 2023

John B was helpful when we needed to downgrade our account. Only reason for this change is because our store is closing. I was able to easily dowload the file of all reviews prior to doing so.

Aug. 2, 2023

Just completed the setup process. I had a couple of questions and needed support's help to get everything working properly and get the theme colors updated. The support online chat worked very well and Jeorge Kenneth, the support tech was very pleasant and helpful.

July 22, 2023

I've only had the app for one day, but it easily integrated into my Shopify Dawn theme. Waiting for my first handful of customers to get their reviews in to really see how this works. Also waiting to see how the email system works. However, had a great chat with Doner P this morning who was incredibly helpful in answering several questions I had, sending me several links to walk me through how to do things I needed help with etc. Giving 4 stars because it's only been a day and I'm waiting to see how it goes, but so far so good.

July 19, 2023

Great Help from John B, he was able to get the job done swiftly for me. Quick response and action time!

July 17, 2023

I just wish some of the advanced features were available at a lower price. Support has been helpful though (if a little bit slow). Dani

July 6, 2023

Loving the app so far! Help has been amazing, specifically Allen M. Their support team is swift and kind, and Allen was top tier in those categories. Excited to see how this feature helps out our shop.

June 13, 2023

Great customer support. Kenneth John M was very professional and helped me find a solution to my problem. The app itself is quite good

June 2, 2023

Fantastic app that really helps to support review marketing. It takes the guess work out of setting up core features like Social media push and is affordable. Their support team are super helpful and always available. Thanks Allen M for your help today with getting my review page and carousel errors resolved.

May 26, 2023

Ronel provided excellent service and did everything possible to work through my challenges. The free plan offers minimal options for customisation, and some things are rather annoying such as a tiny logo in emails and typos in the templates which can't get changed.

May 22, 2023

Nice app, useful easy to use and blending well with site design. Very Helpful customer service with online chat always on!

May 16, 2023

Still working out the app and features, but Joian Z was a huge help on the chat in helping my issues .

April 17, 2023

We've just installed it and we're still figuring things out. Not the most user-friendly platform to set things up and find information, but it's working so far. I'll update our review once we've used Yotpo for a little longer. That being said, I had a bunch of questions and things that I couldn't figure out by myself today, and Warly S gave me a huge help - kudos to customer service today.

April 16, 2023

Amazing support. John M. sorted out us right away. Super helpful. Only downside that features like the Reviews Carousel are only when you subscribe. You can't have some limited functionality as a free version..

April 11, 2023

Excellent support team. The product has a good management interface, but needs clarity on some of the products and features.

April 6, 2023

The app and system works great, the product update progression has been a bit slow but I've seen a lot more lately.

April 3, 2023

easy to use! I wish the interface was a bit more dynamic (customizations update on the site in real time, etc), but I think they will get there. Very simple.

March 28, 2023

The support team is great, helps in time record, especially Joian Z :) The app is good but you have to pay for most of the options and the email customisations.

March 22, 2023

Warly S. Helped me out today, very professional and quick communication. The service itself needs some work to be done but customer support was good.