Yotpo ‑ Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,320
chart
#994
All reviews
Rating Breakdown
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Jan. 15, 2024
Very good app. Used it for more than an year but switched to new app as I need more features. After uninstalling app, yotpo still shows on every product page. I want to remove it
Jan. 17, 2024
UPDATE: I have received personal 1 on 1 support from Estee with their Tier 2 support team who has looked into my issues and helped bring to a resolution. I apprecaite her thoroughness and responsiveness to help remedy this situation. Extremely glitchy. Reviews appear on some pages and not on other pages when the exact same config is applied to each template (reviews widget). Other widgets like the SEO Page do not function correctly (mixed formats for dates, pulls in rejected reviews, preferences like avatar toggle do not carry over from other widgets and dont save, and support tells me "it's beta only" but nowhere does it say many of these (non-working)features are in Beta. I paid for the full priced plan so I can get the 24/7 support, but that is non existent! If all of my issues arent resolved soon, I will uninstall and cancel this mess.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Dec. 7, 2023
We're a French brand and the application is mainly in English, so we're not giving it 5 stars because we can't make the most of our time on this application. However, the application is very good, easy to use in operational terms and the customer support team is very relevant and efficient in its responses. That's why we like this application despite the language barrier, because we get answers easily with the online chat.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Nov. 17, 2023
We just added the app to our Shopify platform and very impressed on all the features. I reached out to chat with Doner and was assisted almost immediately and questions answered. I really appreciate it! Thank you.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Nov. 15, 2023
Oct. 27, 2023
I like that the app offers in-email reviews, I've already seen more reviews come through vs. from our other review email-campaign from a different app. Daniel P was so patient helping me upgrade my widget, saving me lots of time.
Aug. 29, 2023
Cannot rate completely yet as have not fully installed. I messed up my first go at importing and Customer Support (Doner) provided excellent assistant to quickly solve the problem. Very impressed so far :)
Aug. 25, 2023
Great customer service, easy to deal with, knowledgable...............................................
Aug. 17, 2023
John B was helpful when we needed to downgrade our account. Only reason for this change is because our store is closing. I was able to easily dowload the file of all reviews prior to doing so.
Aug. 2, 2023
Just completed the setup process. I had a couple of questions and needed support's help to get everything working properly and get the theme colors updated. The support online chat worked very well and Jeorge Kenneth, the support tech was very pleasant and helpful.
July 22, 2023
I've only had the app for one day, but it easily integrated into my Shopify Dawn theme. Waiting for my first handful of customers to get their reviews in to really see how this works. Also waiting to see how the email system works. However, had a great chat with Doner P this morning who was incredibly helpful in answering several questions I had, sending me several links to walk me through how to do things I needed help with etc. Giving 4 stars because it's only been a day and I'm waiting to see how it goes, but so far so good.
July 19, 2023
Great Help from John B, he was able to get the job done swiftly for me. Quick response and action time!
July 6, 2023
Loving the app so far! Help has been amazing, specifically Allen M. Their support team is swift and kind, and Allen was top tier in those categories. Excited to see how this feature helps out our shop.
June 13, 2023
Great customer support. Kenneth John M was very professional and helped me find a solution to my problem. The app itself is quite good
June 2, 2023
Fantastic app that really helps to support review marketing. It takes the guess work out of setting up core features like Social media push and is affordable. Their support team are super helpful and always available. Thanks Allen M for your help today with getting my review page and carousel errors resolved.
Using app
About 1 year
Total reviews
3
Average rating
4.7
May 26, 2023
Ronel provided excellent service and did everything possible to work through my challenges. The free plan offers minimal options for customisation, and some things are rather annoying such as a tiny logo in emails and typos in the templates which can't get changed.
May 22, 2023
Nice app, useful easy to use and blending well with site design. Very Helpful customer service with online chat always on!
May 16, 2023
Still working out the app and features, but Joian Z was a huge help on the chat in helping my issues .
April 17, 2023
We've just installed it and we're still figuring things out. Not the most user-friendly platform to set things up and find information, but it's working so far. I'll update our review once we've used Yotpo for a little longer. That being said, I had a bunch of questions and things that I couldn't figure out by myself today, and Warly S gave me a huge help - kudos to customer service today.
Thank you for sharing your thoughts with us!
April 16, 2023
Amazing support. John M. sorted out us right away. Super helpful. Only downside that features like the Reviews Carousel are only when you subscribe. You can't have some limited functionality as a free version..