Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,139
chart
#1,016
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Aug. 28, 2022
EDIT: The migration process is painful!! It's not as easy as advertised and we regret switching from Judge.me now. And even though we're paying $120 / month, there is Yotpo branding in all widgets and emails. If you're a small business, there are better options. Seems like a pretty good reviews app so far. And the customer service is very good! Would highly recommend.
Hey, Jailene from the Reviews team here 👋 Thank you for leaving a review. We value your feedback and apologize for any inconvenience this may have caused on your end. After looking into your account, we see that our team resolved any issues around migration and demonstrated how to edit the logo within email review requests. If you're still experiencing issues, please reach out to us — we're more than happy to help and we want to make sure that any lingering concerns are addressed.
Aug. 28, 2022
$119 a month in order to be able to upload your reviews from an other platform to multiple products. Not just one time charge but monthly. Waste of time and definitely not worth the money.
Hey, Jailene from the Review team here 👋 Thank you for taking the time to share your feedback with us. We understand your frustration and we apologize for any inconvenience. Louanne from our customer support team has reached out to you several times but has not heard back from you. Please feel free to contact us at any time — we're more than happy to help you.
Aug. 19, 2022
Can't get anyone from customer support to respond even once - paid for the higher plan too and hoped the app would be good but feeling very let down
Hey, Jailene from the Reviews team here 👋 Thank you so much for your feedback, and our apologies for any inconvenience you may have experienced. We were unable to reach you via email, but when you reached out to our support team on August 22nd, you chatted with our team about costs as well as the features within your plan and settled on a solution. If there's anything else that we can do to help, please reach out to us at any time.
Aug. 2, 2022
The pricing is not transparent from the beginning. I've had the app installed for a couple of years. In that time frame, we've upgraded our plan a couple times from the free plan. We got to the point where I wanted to use their unique coupon code generator. The app says "click here to upgrade". I click there. I upgrade. It still says I need to upgrade. Contacted them. Come to find out that what it told me to upgrade to, does not actually include the feature I was trying to get. Weird then why would it have me "click to upgrade". After much probing and no straight forward answers, they finally proceed to tell me there is a minimum of $8,000 investment annually for the plan that includes a unique coupon generator (it does also include other features in said plan). I am now looking for a better and more affordable alternative for my small business.
We greatly appreciate your time in leaving your review. Please accept our sincerest apologies for any inconvenience you have experienced. Our customer support has tried reaching out to you, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.
July 25, 2022
We installed the app just for a quick test. We didn't even go past the page where you need to create an account or have finished setting up the app. But it sent automatically 200+ review request emails to our customers without us even knowing it.
Firstly, thank you so much for taking the time to leave your feedback. Please know that we completely understand your frustration and we apologize for any inconvenience. As per our investigation, our customer support has reached out to you twice, including an email on August 1st. Unfortunately, we have not heard back from you yet. Please know that our support team is ready and available to you at all times. Feel free to reach out to us at any time by replying to our emails or opening a new support ticket.
July 23, 2022
Very bad onboarding experience. Once they make a presentation, then it is not easy to get help. Our onboarding has never been succeeded yet. Thinking to cancel and get a refund.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
July 15, 2022
the worst customer service I have ever experienced, if you think you need help do not use this app, on the other hand I could not finish the installation because it was very complicated and when I asked a question I had to wait 24 hours for the answer, they just They know how to send marketing emails and they have been blocked in my emails.
Thank you for taking the time to leave your review, we truly appreciate it. We apologize for any inconvenience you have experienced. Our customer support has tried reaching out to you twice, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.
June 24, 2022
I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.
Thank you for taking the time to leave your feedback, we take every review very seriously. As far as we know the demo was successfully done on June 28th. Please let us know if you have any lingering issues or concerns.
June 9, 2022
Ich habe bereits das L&R Programm von Yotpo, das gefällt mir sehr gut. Nun wollte ich als Ergänzung gerne das Bewertungsprogramm abonnieren, damit ich beide Apps in Ergänzung zueinander habe. Leider ist beim Bewertungsprogramm nicht mal eine einfache Änderung der Texte im Widget möglich. Die deutschen Texte gefallen mir aber gar nicht, es wird "gesiezt", in meinem Shop wird "geduzt" und auch einige andere Sätze hätte ich gerne verändert. Aber dafür muss man tief in die Tasche greifen, da bleibe ich bei meinem jetzigen Bewertungsprogramm, das ist für "kleines Geld" in allen Bereichen anpaßbar. Sehr schade und einige Arbeit und Zeit umsonst investiert. Der Support anwortet schnell, dafür gibt es ein PLUS
Thank you for taking the time to leave a review. We absolutely hear and sympathize with your frustration about not being able to have access to some of our features. Our customer service has reached out to you recently to try and resolve your issues but sadly we have not heard back. Please feel free to reach out to us any time and we will do our utmost to try and help you.
Aug. 7, 2023
Can someone please assist? Been a Yotpo-paying customer for years. I logged many email requests for support. Tried to talk to a bot and can't get any support. Please help me or send csv file of reviews to import into another Review app. My app is not opening for days now and only gives a blank screen. Very frustrating not to access my reviews and even more frustrating not to get any help. I tried all available channels for support many times now. Hope to get some help here
April 21, 2022
RUN AWAY! We tried to make the switch from Judge.me to Yotpo in order to get the Google trusted reviews integration. We have the enterprise version so we had a custom implementation. The implementation took 7 months due to lots of issues on the implementation and account management teams, and it FINALLY went live yesterday - at which point over 10,000 customers were mistakenly sent review requests for extremely old purchases, in some cases orders made 6 months ago. We're now dealing with a flood of confused and annoyed customers. This was after being assured that only customers who ordered in the last ~3 weeks would be emailed. Literally the least professional and biggest waste of time I've ever encountered.
Thank you for taking the time to leave your feedback, it is invaluable to us. David from our customer support team has reached out to you and we are still waiting on your response. Please feel free to reach out to us at any time, and we would be more than happy to help you with any issues or concerns.
April 16, 2022
automatically sets to send out emails to your customers. I downloaded the app and then one day later it sent out over 200 emails to my customers without me turning that one or having a chance to edit the email.
Thank you for taking the time to leave your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you twice in order to assist you but unfortunately, we have not heard back from you yet. If you are still experiencing any lingering issues or if there is anything we can assist you with, please feel free to reply to our email or directly reach out at any time and we will do our best to help.
April 4, 2022
They are not transparent with pricing. Waste of time, much cheaper alternatives out there and the widgets look poor.
Feb. 25, 2022
Misleading pricing information. Also, to be able to get Google Product Ratings, it's $119/mo for only 250 orders where other platforms offer much less for 1,000+ orders. Unfortunately I'm switching after 3 years of use.
Thank you for taking the time to leave a review. Please know that we hear and sympathize with your frustration about not being able to have access to some of our more advanced features. We always want to ensure a business is on its 'right fit' plan -- meaning how much you're paying should align with the services you're receiving and what your business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business, but we understand that it is not always the perfect fit. We are saddened to see you go, but please reach out to us if there is anything we can do to help with your transition.
Feb. 11, 2022
Extremely hard to use. I upgraded then down graded to the free plan. So stressed out using. I dont know why it has to be this difficult. and its like you read the instructions but it tell you nothing. Customer service was helpful but the app is too hard to use
Jan. 2, 2022
A nightmare to install and use compared to other similar apps! Very few features on the free plan, again compared to other apps.
Dec. 3, 2021
Their customer service is rude. The company seems to only care about emails rather than collecting reviews.
Sept. 21, 2021
If you care about design of your store and how reviews are displayed then please do not use this app. The CSS editor is insanely expensive, the basic version of the display widget is crap.
Sept. 18, 2021
Please don't let this app fool you! The installation is very intrusive and you will leak your store info and your clients names and email! After the installation Safari promoted me that my password had been leaked! Also the setup process is complicated and need to use an external panel to manage! Do yourself a favor and go with the FREE! oficial Shopify reviews widget I installed in 5 minutes and its way! better looking than this one! I regret even submit my store info to this terrible and very lousy developed widget
Oct. 11, 2021
There was a glitch in their system and my customers weren't getting their reviews. The employees were attentive and helped me work through the issue and manually sent the reviews to those who hadn't received review emails. But would be sure to keep an eye on emails to ensure it doesn't occur to your shop. I had another incident with the site - it stopped sending reviews altogether. It seems to be really unreliable.