Yotpo Product Reviews & UGC

Jan. 12, 2023

Assistance was excellent. Answered all my questions promptly and helped me fix my issue. Just be aware with this app that anyone can review on your site (even your competitors) unless you change the settings.

Jan. 5, 2023

Yotpo Growth Plans are good if you don't want to break the bank, but you want to do cool things with your reviews. The customer support is OK considering what you're paying for the app - ideally, I'd like support to know things a little more readily. I often feel like I repeat myself to get them to understand my queries. But maybe that's a me thing! Ha! I recently worked with Nicole, and she was dedicated to the task at hand, so I'm grateful for that!

Jan. 3, 2023

Very nice and clear. Good user experience. I would review the sync of the review as it was hard in the begging.

Jan. 3, 2023

Alles Top, eine deutsche Version wäre Wünschenswert Der support antwortet schnell und Kompetent. Bin gespannt wann es die deutsche Version gibt

April 30, 2023

Joian was a great help with helping me export my reviews. Although I am leaving Yotpo because it isn't as effective as other apps, the customer service is wonderful. Thanks Joian Z

Dec. 7, 2022

We had a great experience with their support team. Very quick to respond and helpful and knowledgeable.

Dec. 3, 2022

I contacted customer support today and the agent, Nicole, was very helpful and prompt. There is an issue that I will need to wait to see if it's resolved, but she went above and beyond in helping me fix an additional issue that I didn't even bring up at first.

Nov. 29, 2022

I have very unique products and rarely ever have the same products repeatedly, which means I can't use the widget, which is unfortunate. I can use the SEO page instead, but the formatting is much more limited. It seems every reviews app I've tried would have the same issue so I'm sticking with Yotpo for now anyways. However, MAJOR points for the customer service. Both people I dealt with were very helpful, and even made lots of the changes I requested themselves right away. Very very happy with the customer service.

Nov. 25, 2022

Great app, and great support, the only flaw is that I cannot respond directly to customer reviews within emails because I use a Mac, apparently supported on Windows but not Mac, but that's the only issue.

Nov. 22, 2022

We were trying to install the app and get everything taken care of for our launch and Warly was able to walk us through and help us get everything in order.

March 31, 2023

Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process! Allen M. was super helpful in providing a review summary for all our products and recipes as well!

Oct. 21, 2022

The app works really well and the support is really helpful. The reviews are displayed correctly along with photos with proper integration into Shopify.

Aug. 1, 2024

Today, when we needed help and support, we connected immediately with Arven S. who was absolutely diligent and wonderful. I have had experience in the past where it took forever to connect with a representative, and when we did connect, Yotpo was not at all able to offer the support we needed (the Yotpo subscription options fell off after we upgraded the theme for our website and no one at Yotpo was able to help us with this.). It was super disappointing. Our website hasn't been able to offer subscriptions because of this. I've never forgotten that. Today, my interaction with Arven was stellar. Thank you so much for this!! I wish Yotpo could offer this level of support more consistently. We would be more loyal to Yotpo.

Sept. 11, 2022

swift reply from the customer support. Fixed my problem immediately, but apparently it could only be done at their end... I wish I could have done it myself without needing help from customer support. Overall the app is worth it :) Another thing I'm not happy with is that the language of the new widget can't be change yet

Oct. 12, 2022

Radly was really helpful and efficient at helping me sort a couple of issues out. Highly recommend. Great service!

Aug. 18, 2022

this has been great to use. when i chatted with support happy was super helpful and friendly and answered all my questions. i will continue to increase subscriptions as my business grows, i love the plan flexibility but would like a more handson help for business owners that dont know anything about adding codes. i have tried that once and had to reset my entire store and start over. that took hours and wasnt fun. so any additional features that require me to add liquid code and just dont do and i am missing out.

July 30, 2022

Great customer service. Always reply promptly. I have had a lot of issues with this app sadly, but they always help me. Might be my theme that has been the issue some times. It is one of the best reviews apps as far as I can see. And I have used them for a couples of years now.

July 26, 2022

We had an ongoing import issue and Rhemy R has been very helpful and patient. She has saved the day.

July 13, 2022

Still a little early to give 5 stars, but the customer support is great. Very hard to come by apps these days that don't just try to send you to the FAQ's.

June 28, 2022

Good App, Great customer support! Was having a hard time installing the Review Carousel on my Home Page and used chat support feature to be connected to Djan. They answered all of my questions and got me set up. Now going forward I know what I need to do should I want to make any updates. Very happy!