Yotpo: Product Reviews App

Ruzsel John has truly made my day with his exceptional support and understanding. From the moment I reached out with my concerns, Ruzsel took the initiative to ask me to screenshare, which was a first for me. This proactive approach allowed him to dive deeply into the issues I was facing. During the screenshare, Ruzsel was able to quickly identify and diagnose several problems that had been troubling me. These included a persistent issue with a double star rating appearing on each product page, a problem where the store reviews were not displaying correctly on the website, and a technical glitch where the website domain on Yotpo was still showing the Shopify string, even though my primary domain on Shopify was set correctly. Ruzsel’s efficiency and dedication were evident throughout our session. He worked diligently and with a level of care that went beyond my expectations. The speed with which he addressed and resolved these issues left me feeling incredibly elated with the results. I genuinely wish all customer service agents could exhibit the same level of understanding and concern for the functionality of the Yotpo brand as Ruzsel does. His exceptional support has not only resolved my immediate concerns but also greatly improved my perception of the Yotpo app. I now feel a renewed sense of peace with the plan and am even considering investing in additional features, thanks to Ruzsel’s clear demonstration of how Yotpo can effectively meet my needs. Before interacting with Ruzsel, I was on the brink of giving up on using the app altogether. However, his assistance has restored my faith in Yotpo, and I now feel more confident and optimistic about continuing to use it. His help has been invaluable, and I am sincerely grateful for the difference he has made.

Yotpo offers an amazing service with a stellar team that is quick to respond when help is requested! I just got done working with Jeorge Kenneth V who helped me quickly transfer product reviews from a retired product iteration to it's upgraded replacement. Jeorge was quick to jump on the task and fielded questions that i had along the way. I fully recommend Yotpo to any business wanting to leverage customer testimonies to boost conversion rate!

Definitely a fan of Yotpo reviews... easy to setup and customize to fit our site.

I had issues bringing my store from BC to shop and Ruzsel John Nabong helped so quick. Knew exactly what to do and was quick about it. I highly recommend and knows his stuff!

Had numerous queries regarding the app and some more technical than others but Reymon N was more than understanding and quickly resolved all issues i had

I have been on many platforms, many websites, etc but the support from Yotpo is amazing. I have had the privilege of speaking to Doner P from support, and he answered every question. He even took the time to make screen shots to show me how to do certain things, he walked me through everything. I appreciate him and this support team so much

Fast service, Great app. Wendyle Christian she is the best. Thank you

I didn't expect such a great service today, given that it's the weekend. Ian Christian quickly checked for additional help after understanding my questions and connected me with Ruzsel John. Ruzsel took me through all the details via Google Meet. Great English skills. Perfect communication. Clear explanations. It saved me probably many hours of trying to resolve my question on my own. A great thank you !

Massive shout out to Daniel P!!! I was stressing and struggling so much and daniel helped me so much made my day thank you so much! highly recommended

I had a great experience working with Doner P/Kent B/Raney S. He was prompt, professional, and resolved my issue quickly and efficiently. His assistance made the process smooth and easy, and I really appreciate his help. Highly recommend!

Great customer service and patient help from Ruzsel John Nabong, we had questions about review widgets, and he helped solve issues that the previous agent didn't help with.

Reviews are the lifeblood of any small business so getting it right is extremely important. And as a small business owner, getting things setup is a matter of doing it yourself. So great technical support is key especially when you don't set it up quite right. Jann M. from Yotpo is a star! He stuck with me over several days to help me figure out and correct connection errors. He was very patient and gave me clear and concise instructions to set things right. I plan to incorporate more Yotpo apps because of my experience with the Review app.

Great app and Mitch in CS was excellent - went above and beyond to fix my issue with a great idea and very fast implementation. Thank you Mitch!

Jann did a great job helping me!

Really good customer experience from Wendyle and a great app in general.

Great customer service Ruzsel J resolved my issues quickly and effectively with precise instructions.

Application au top et support très réactif et disponible !

I have used this app for a while now and find it extremely useful as a small business owner. It's been great in letting me test out the application on the free setting and as my business grows, I can see how useful it is and how beneficial it is. There's been a couple of issues in getting various things to perform as I like. Every time I've contacted with a help request, the help is super friendly and efficient. No hanging around an hour going back and forth using chat functions, just a simple email. Arven understood my request immediately and was able to get my store working perfectly. Thanks as always :)

Doner P. Was super helpful! Appreciate the guidance

App intuitiva e semplice. Un ringraziamento speciale a Nikki e Daniel P dell'assistenza che continuano a seguirmi e a darmi risposte veloci e puntuali!