Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,087
chart
#1,183
All reviews
Rating Breakdown
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April 24, 2023
Joian Z was very helpful and patient. Helped us with our problem! :) Very helpful support, would recommend. Helped us with importing reviews.
April 20, 2023
Getting Yotpo set up was efficient and quite simple to do. Simoun was incredibly helpful with onboarding and getting set up !
April 19, 2023
Don't be scared off by the dated UI. Yotpo is an indispensable part of our user feedback cycle. Implementation was painless and I'm always discovering new capabilities. We're extremely satisfied with this app.
April 18, 2023
Great customer service Joian Z Great customer service Joian Z Great customer service Joian Z Great customer service Joian Z
Oct. 10, 2023
DO NOT BELIEVE ANYTHING THEY TELL YOU DURING THE INITIAL ONBOARDING CALL - FEATURES THEY PROMISE DON'T ACTUALLY EXIST After having used the app for only a few days I have now discovered the 3rd feature that was confirmed to exist during the onboarding call - which in reality is not actually available. It turns out the Yotpo sales rep has been lying through his teeth to get me signed. When explaining what some of the issues with our previous subscription service were - he literally had a solution for every single problem, all of our headaches were promised to be resolved by switching to Yotpo because their tool supposedly is more sophisticated than any other subscription service. BS! - migration took almost 6 weeks from when the agreement was signed - although the sales rep promised everything will be completed in no more than 48hrs - they don't allow you to send your self test emails - they have very limited notifications that can be sent to customers - there is no option for a customised notification. Just to give one example: should a customer decide to pause their subscription no notification is being triggered. They have a simple "Welcome" and "subscription cancelled" notification. Very limited - we've had issues with deliverability of Yotpo email notifications - it took several days to receive CNAME records - several days later we still have not received confirmation from their end that our domain is now authenticated on their end - the Yotpo Dashboard doesn't even contain the most important number - Revenue created during any given time? They argue that it's more convenient to have this number within the Shopify Analytics section instead. If you want to look up stats for the previous month for example you can find average order value for subscriptions, number of subscription orders etc all within the Yotpo Dashboard. But you then have to exit the screen move back to Shopify and dig into your analytics in order to see how much revenue was actually created through subscriptions. Seems very logical and saves everyone a lot of time and effort (not). I'm running out of enthusiasm to keep going but trust me the list of lies and missing features is long
Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in contact with you. We've resolved some of the issues you're experiencing and we're actively working to resolve some of the remaining issues. If there's anything else we can do to assist you, please don't hesitate to reach out.
April 18, 2023
We LOVE this app! It has increased our sales so much over the past 2 years. Customers OFTEN comment on how our reviews influenced their decision to choose our slow feeder for horses over other brands. I have only needed to contact support 2 times and they got back to me so quickly - Ronel helped me within minutes of submitting a request for help. Now THAT is service. We are blessed. Thank you!
April 18, 2023
I struggled to get the app working the way i wanted to at first but Doner P really helped and its now working perfectly on our store :)
April 18, 2023
Really useful app & the customer care is excellent Simoun helped installed our reviews SEO page which now looks great on our site and hassle free!
April 18, 2023
One of the best reviews apps I ever used, also has very helpful support. I would like to thank Simoun Francis for his continues support.
April 18, 2023
Pretty easy to use and the live chat customer service is amazing~ They are super helpful and reactive at any time! Simoun Francis el maestro!
April 17, 2023
YOTPO Daniel in chat was very quick and helpful in resolving my issue! We have had very good results with this app.
April 17, 2023
Doner P was incredibly helpful. Answered all my questions and helped solve a problem quickly. Very friendly and patient.
April 17, 2023
Great support, Live chat is awesome and the problem was very easily and quickly solved by Kenneth John M.
April 17, 2023
Really responsive and helpful customer service. Ronel was able to sort out my technical issues straight away.
April 16, 2023
Excellent support 24/7. Easy to use app best on headless Shopify stores. Special thanks to Joian Z for handling my review requests, also speedy support.
Aug. 21, 2024
Best App the Support is the the best one app out there, you need this app soon ,I recommended to any one Ruzsel J top one
April 15, 2023
Amazing support! Nicole was so helpful and installed everything needed on the product page within minutes.
March 1, 2024
I love the Yotpo app. Have been using it for about 8 years now. The support is always very helpful. Special thanks to Jeorge Kenneth V who helped me a lot with an issue I had today. Fiona www.wishingtreestudio.ie
April 23, 2023
Ronel R was so incredibly assistive. I had a very detailed query and he understood my questions immediately and provided a sufficient resource to resolve my problem.
April 13, 2023
Nicole L is really good! I would really recommend this app. Great for everything. Good customer service,