Yotpo: Product Reviews App

March 16, 2021

So far just starting out the app is great for setup. I wish there were more features available for the free version. Set up is pretty easy. I did need help and the person assisting me was very knowledgeable and helped me with a setup issue right away. Very pleased with the customer service.

March 23, 2021

Everything about Yotpo is good, but it's a bit pricey. They have great CS/live chat help when needed, and all their features are amazing for reviews but also SEO.

Feb. 19, 2021

I worked with a chat advisor Manny who was super helpful and helped me fix the star ratings and other issues. The app itself is fine, but i think can be improved upon. But thanks Manny, he was able to fix all my issues! The reason I'm giving it 4/5 is because the app itself can be improved upon, but the service is 5/5.

Feb. 13, 2021

I've just installed this app and needed a small change - the chat and response was super helpful and addressed my needs immediately - I'm looking forward to using this product!

Feb. 4, 2021

this app is very helpful thou i wish they would automatically add everytime to a new theme , but their service is great

Jan. 25, 2021

Mary Ann helped me get setup and import existing reviews. The software has been good so far. Will update after we use for a few months,

Sept. 28, 2020

This app has been great. I wanted to make a small modification to it for when our product reviews were sent, which at first seemed too difficult. But Jo persisted in trying to understand what it was I was after and was able to help me in the end. Really grateful thankyou Yotpo.

Sept. 16, 2020

Sheen made it easy for us to upgrade our account to send out more emails per month. Only four stars because we feel the pricing is a bit high.

Sept. 1, 2020

Great customer support and attention to detail from their team. The jump between the free plan and paid plan is pretty huge, so that might be an issue for us, but a great product.

Aug. 14, 2020

Hasta el momento el soporte ha sido muy bueno, rápido y eficiente. Seguire con la aplicación, recomendable

Aug. 2, 2020

Really great support team - slightly delayed response time but all issues are fixed easily and according to your instructions. Time to start collecting some reviews!

July 17, 2020

Awesome app! I had some difficulties at first, but later on the support helped me. Would definetly recommend.

July 16, 2020

Still getting used to it. However, getting people to actually do reviews by having automatic emails sent out really helps.

June 23, 2020

The customer support was fast, friendly and efficient. They answered. My question quickly and resolved the issue.

April 28, 2020

Tough at first to get this all working but the support was fantastic and helped me get it u and running on our site very efficiently! Great reviews App!!

Jan. 3, 2020

Review app works fine and looks great. Support and customer service is very helpful and solves issues quickly.

Dec. 16, 2019

Overall the app is pretty good. I have to give it a 4 because product grouping isn't available unless you buy their premium plan which in my case would be $12k/year. This is something I'd highly recommend they change to lower plans as Shopify has a limited variation capability which means you might fall in our case of having to split the product by colors or sizes due to the number of high variation or more than 3 variations.

Dec. 15, 2019

great support, couldn't integrate myself though. Handy for requesting reviews as customers tend not to do them autonomously.

Dec. 10, 2019

i did not give this app a 5 star because it's not easy to find someone in support to help you without referring you to articles. For start ups, you might find that frustrating. Don't give up..This app really does have features start up need and that your customers will appreciate. I finally found someone to help

Dec. 6, 2019

The interface of the app isn't as user friendly as it could be BUT the customer support they provide through Live Chat is A*! Super helpful and incredibly capable.