Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,431
chart
#294
All reviews
Review RSS Feed
April 20, 2023
Doner P was very helpful in adding the widget to our website. She made it very easy and did the work for me as I am new to using the app!
April 24, 2023
Joian Z was very helpful and patient. Helped us with our problem! :) Very helpful support, would recommend. Helped us with importing reviews.
April 20, 2023
Getting Yotpo set up was efficient and quite simple to do. Simoun was incredibly helpful with onboarding and getting set up !
April 19, 2023
Don't be scared off by the dated UI. Yotpo is an indispensable part of our user feedback cycle. Implementation was painless and I'm always discovering new capabilities. We're extremely satisfied with this app.
April 18, 2023
Great customer service Joian Z Great customer service Joian Z Great customer service Joian Z Great customer service Joian Z
Oct. 10, 2023
DO NOT BELIEVE ANYTHING THEY TELL YOU DURING THE INITIAL ONBOARDING CALL - FEATURES THEY PROMISE DON'T ACTUALLY EXIST After having used the app for only a few days I have now discovered the 3rd feature that was confirmed to exist during the onboarding call - which in reality is not actually available. It turns out the Yotpo sales rep has been lying through his teeth to get me signed. When explaining what some of the issues with our previous subscription service were - he literally had a solution for every single problem, all of our headaches were promised to be resolved by switching to Yotpo because their tool supposedly is more sophisticated than any other subscription service. BS! - migration took almost 6 weeks from when the agreement was signed - although the sales rep promised everything will be completed in no more than 48hrs - they don't allow you to send your self test emails - they have very limited notifications that can be sent to customers - there is no option for a customised notification. Just to give one example: should a customer decide to pause their subscription no notification is being triggered. They have a simple "Welcome" and "subscription cancelled" notification. Very limited - we've had issues with deliverability of Yotpo email notifications - it took several days to receive CNAME records - several days later we still have not received confirmation from their end that our domain is now authenticated on their end - the Yotpo Dashboard doesn't even contain the most important number - Revenue created during any given time? They argue that it's more convenient to have this number within the Shopify Analytics section instead. If you want to look up stats for the previous month for example you can find average order value for subscriptions, number of subscription orders etc all within the Yotpo Dashboard. But you then have to exit the screen move back to Shopify and dig into your analytics in order to see how much revenue was actually created through subscriptions. Seems very logical and saves everyone a lot of time and effort (not). I'm running out of enthusiasm to keep going but trust me the list of lies and missing features is long
Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in contact with you. We've resolved some of the issues you're experiencing and we're actively working to resolve some of the remaining issues. If there's anything else we can do to assist you, please don't hesitate to reach out.
April 18, 2023
We LOVE this app! It has increased our sales so much over the past 2 years. Customers OFTEN comment on how our reviews influenced their decision to choose our slow feeder for horses over other brands. I have only needed to contact support 2 times and they got back to me so quickly - Ronel helped me within minutes of submitting a request for help. Now THAT is service. We are blessed. Thank you!
April 18, 2023
I struggled to get the app working the way i wanted to at first but Doner P really helped and its now working perfectly on our store :)
April 18, 2023
Really useful app & the customer care is excellent Simoun helped installed our reviews SEO page which now looks great on our site and hassle free!
April 17, 2023
YOTPO Daniel in chat was very quick and helpful in resolving my issue! We have had very good results with this app.
April 17, 2023
Doner P was incredibly helpful. Answered all my questions and helped solve a problem quickly. Very friendly and patient.
April 17, 2023
Great support, Live chat is awesome and the problem was very easily and quickly solved by Kenneth John M.
April 16, 2023
Excellent support 24/7. Easy to use app best on headless Shopify stores. Special thanks to Joian Z for handling my review requests, also speedy support.
Jan. 23, 2025
Best App the Support is the the best one app out there, you need this app soon ,I recommended to any one top one Jeorge Kenneth V
April 15, 2023
Amazing support! Nicole was so helpful and installed everything needed on the product page within minutes.
March 1, 2024
I love the Yotpo app. Have been using it for about 8 years now. The support is always very helpful. Special thanks to Jeorge Kenneth V who helped me a lot with an issue I had today. Fiona www.wishingtreestudio.ie
April 23, 2023
Ronel R was so incredibly assistive. I had a very detailed query and he understood my questions immediately and provided a sufficient resource to resolve my problem.
April 12, 2023
customer service is always great. James E.C. was very helpful and went in and addressed my issue right away--thanks!
April 12, 2023
we needed to move our yotpo widget to a different position on our product pages. team was responsive and executed quickly! Thank you, Ronel!
April 12, 2023
Ronel R was very helpful and was quick with checking and confirming my mobile question on his end. Its very much appreciated great customer service