All reviews

Rating Breakdown

  • 5
    92% (4,082 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (128 ratings)

Reviews with Text

  • 99% (4,379)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 25, 2023

Its a great app, the customer support is amazing, Allen M helped me resolve my technical issue within seconds over chat & I loved the customer support experience, would recommend the app :)

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2023

Warly was a great customer service rep, helping me each step of the way to integrate to Yotpo from another platform.

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 23, 2023

James was very patient and was able to fix any issue I had with ease in a timely manner. Thanks James!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Reymon Alvero N. Did an outstanding job helping sort out some issues I was having with reviews displaying properly. He was very helpful!

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 23, 2023

Great app with excellent customer service. Daniel P. helped with my issues quickly and efficiently. I would recommend!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2023

we want to put review rating at our "all review page", but yotpo doesnt have this feature, what a pity. customer service team John was trying to help us, thank you. looking forward to new features.

Using app

5 months

Total reviews

11

Average rating

4.9

5 / 5 Share

March 21, 2023

Their service is very fast and they always give correct advice. I am happy to accept their services. Thanks

Using app

12 days

Total reviews

9

Average rating

5.0

5 / 5 Share

March 21, 2023

great customer service and very helpful. Customer service resolve every issue that i had, quickly and effeciently

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Best customer service ever. John G helped solve all of my problems and the concerns. Thank you very much!

Using app

8 months

Total reviews

7

Average rating

5.0

5 / 5 Share

March 19, 2023

Not 100% sure I'm smart enough to use this app, but Donner P was incredible. Answered all my questions and was very patient with me. Donner needs a raise! :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2023

We used Donor P and was an amazing experience, really clear and helpful and we got what we needed done quickly and successfully. Definitely will be using for future endeavours and hope we can connect with Donor P again.

Using app

10 months

Total reviews

2

Average rating

3.0

5 / 5 Share

March 18, 2023

I have been using Yotpo app for quite some time and for a small business it has been so helpful in growth and understanding what customers are liking (or not). Recently, customer service was so helpful when one of my customers caught something in an email for a review and it was a gliche on my doing. James from Yotpo was quick to help me resolve this via the chat and so relieved it was an easy fix.

Using app

About 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2023

Thanks for the support Yotpo Daniel, appreciate the custom code. Very helpful

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2024

Amazing support from Rhenant & John G., and Angelo; I used the app on all my stores, and the support team was very helpful and managed to get everything sorted with ease. Will always use them! 5 STAR

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 17, 2023

I've enjoyed using Yotpo! I am still on the free version which sends 50 requests a month but so far so good. The support team also responds really quickly which is super helpful!

Store

TAIDEUX

Using app

Almost 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

March 16, 2023

Warly S. was extremely patient and helpful. Importing reviews from Yopto to shopify is definitely complicated and not very intuitive! ( just being completely honest here lol ) but Warly S. walked me through each and every step and answered all of my questions with the patience of a saint. Thanks Warly S. !

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2023

Sugar L is very effective and very professional to assist customers step by step. I'm very satisfied.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 14, 2023

Doner was very helpful with the setup of this app to my store. Very quick and effective customer service!

Store

Rella

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

March 13, 2023

The support was terrific - It was a bit confusing to me as I'm very new to Shopify and Yotpo at first but now everything makes sense with their swift customer support team. thanks Kenneth John M's hlep

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

March 23, 2023

The support team so helpful especially Kenneth & Ronel. Impressed with his knowledge and proactive. Thank you.

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!