All reviews

Rating Breakdown

  • 5
    92% (4,082 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (128 ratings)

Reviews with Text

  • 99% (4,379)
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5 / 5 Share

March 12, 2023

The support was terrific - It was a bit confusing to me as I'm very new to Shopify and Yotpo at first but now everything makes sense with their swift customer support team. It's also great that I can use it for free in the very beginning.

Store

BONICA

Using app

About 17 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

March 10, 2023

Rhenant was a great help. We managed to solve my issue within a few hours. Very happy with the app. Thanks a lot team!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

March 9, 2023

Kenneth John M was fantastic 10/10. Very impressed with level of customer service and assistance offered.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

March 7, 2023

Amazing and helpful customer service, Kenneth John M was very patient and helpful with installing the app on my live theme. I was having a hard time and he jumped right in with great service and timeframe. Thanks again

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

March 4, 2023

Kenneth John M was very helpful and responsive in walking through an integration/upgrade issue with my Shopify store. Thank you

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

March 2, 2023

Daniel P provided excellent and patient service in helping to migrate my existing customer reviews to my new website. Thanks so much to Daniel P!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

March 2, 2023

Yot Pot works really well for us. Ronel R was also super helpful getting the widget to work across our ecommerce store

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

March 1, 2023

Its a great product and the support is always spot on. Donner P was extremely helpful and I was able to complete the task I was asking them for help. We love the product, have used it for years, and it serves us well.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Aug. 13, 2023

Jovian was amazing. He resolved my issue in 2 minutes flat. Definitely recommend this app for your website.

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Feb. 27, 2023

Fantastic! Customizable, and transferable! We switched platforms, and were so glad that we stuck with Yotpo so we didn't have to lose years of reviews!

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Feb. 24, 2023

James was helpful, he sent alot of screenshots to direct my attention to the next steps in using Yatpo.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Feb. 24, 2023

Thank you James for such a prompt reply and fix, it helped us a lot and you were able to get us up and running !

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Feb. 22, 2023

Very quick and sufficient service from Rhenant. Solve my issue and helped me go through the whole process so i understand everything

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Feb. 20, 2023

Warly in chat who handled my support ticket went above and beyond to solve my issue in less than 10 min. My issue was related to a limitation that is being worked by Yotpo to improve its features and functionality. Instead of just leaving me hanging until the improvement is in place - Warly, customer support, found a workaround to solve my issue instantly.

Using app

12 months

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Feb. 20, 2023

I've been using Yotpo for just a little bit over a month. I found that the reviews were not displayed on my site. Albert helped me install the code and viola. The reviews show up. He also helped me make the ratings show up on the collection page. Great support! Thank you

Using app

21 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Feb. 20, 2023

We've been using Yotpo for a couple of years now. Ran into an issue updating our theme and requested support to get our reviews showing again. Warly went above and beyond making sure our initial issue was fixed and also made some additional optimizations which had been bugging us for a while. Really appreciate the great support!

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Feb. 19, 2023

Really love Yotpo! I just had a quick question and used the online chat support option where I was able to chat with a customer service agent within seconds. Kenneth John M was the agent and was SO helpful, prompt and very good at explaining the issue (which was an issue on my end, not Yotpo) Overall 10/10 service from Kenneth John M.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Feb. 18, 2023

Great support, James was really helpful answering all questions and making sure everything was resolved!!

Store

DROOL

Using app

4 months

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Feb. 16, 2023

Great experience with James for support! Looking forward to keep working with Yotpo products and reviews

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Feb. 16, 2023

Allen from Yotpo is a great customer service representative! He helped me a lot by providing effective solutions to any issues that appeared on my website.

Using app

4 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!