Yotpo Product Reviews & UGC

June 24, 2021

Overall pretty good - reached the max on my plan very quickly so was a bit confused when I reached the max again quickly on the next plan up, but had it explained by customer service clearly and quickly. Will continue to use.

June 21, 2021

The app is really good and customer service with James C. was fantastic. Only a 4 star because I have had bad customer service interactions in the past. If I had James C. everytime it would be a 5. Happy with Yotpo overall.

June 17, 2021

James was very helpful in changing our name and icon in replies. Wish this was something we could change on our own though!

June 15, 2021

Junalou was extremely helpful in assisting me to set up the app. Excellent customer service. App interface is somewhat clunky and challenging to navigate. Preview pages appear fairly inaccurate.

June 10, 2021

Orly was great! He help me out a lot. He went through everything with me that I did not understand. Thank you so much!

June 9, 2021

The customer service replies fast, friendly and effectively. Ronel answered my questions with patience and understanding.

May 28, 2021

I used this to help get more reviews, and it's worked well for that. The support was very helpful too. Cons - I find the dashboard slow and a bit too busy.

May 20, 2021

Used this app to build trust with reviews and had a few issues with unpublishing a few reviews and Ed helped me through every step efficiently, very impressed with the customer service and the app itself is a good tool.

May 17, 2021

James was great support. Super fast response and super helpful. Yotpo is a great app as well. Just a big jump if you want to bigger features.

May 31, 2021

Eunice and Ed have been great when helping me, hoping this all comes to life once my emails go out! Product sounds awesome, fingers crossed!

May 10, 2021

Yotpo is great overall for reviews. Some functionalities I really wish they would make available on lower plans or for a small additional fee as it is a big jump from their growth to prime plan in pricing. Also wish they made it easier to collect reviews from your customer outside of the automated (e.g. QR codes etc.) After testing some other review sites though, yotpo still has won out.

May 28, 2021

Have only just installed the app, so far, so good. Ronel was very helpful with queries when setting up. Dropped review to 4 stars...it seems I skipped a step upon set-up to automatically send review requests to my past orders (I.e. those prior to integrating Yotpo). Eunice was so helpful, stuck with me and arranged for the past order review emails to be sent. It took 3 weeks for the root of the problem to be identified and resolved. I feel either the instructions need to be clearer, or there needs to be the option to send them mails once someone has set up their account so that if the step has been accidentally missed, someone can go back and send them mails. (I must note I am on the free account, for now)

April 16, 2021

Great customer service with setting up this account. Looking forward to getting started, have heard wonderful things about this reviews app.

April 15, 2021

I had trouble downloading my reviews to import. It kept saying error everytime i tried to import them & Ed was very helpful!

April 13, 2021

The app is good, but it's made great when you know there's a team behind it willing and able to help. This makes all the difference. Thanks guys.

April 8, 2021

We have run into some issues with reviews not automatically publishing and the correct amount of stars/reviews displaying on certain pages of our website but overall happy with the app and their customer service team's quick response time. Anne has recently helped us clarify some things and deserves 5 stars!

April 6, 2021

The app is easy to use; however, there are some issues during my experience which I think are not quite convenient. Whenever I want to change the widget's display, it doesn't show immediately even though I select the "immediate update" button. This thing also happens with the auto-publish review (They told me that the review is published within 24 hours, but I thought it's supposed to be posted right after being submitted). Also, there is no "import reviews" part on the app at my end, and that's quite weird, but they did help me input it on the website. In general, the team is really supportive. They helped me to fix those problems quite fast. But if those above issues are fixed, it would give a better experience for users.

March 27, 2021

The installation instructions were a bit unclear and that was frustrating. But the online support team was great! Thanks Junalou in particular!

March 25, 2021

This app is easy to use. I needed some customer service and YOTPO-Anne did a great job resolving my problem.

March 23, 2021

The Yotpo support team is wonderful! There were a few things I couldn't connect with my Shopify store and Sheen was super helpful in getting it done. You definitely need a little bit of coding skill for this app and luckily their team is great.