Yotpo: Product Reviews App

Love the service so far - we've gotten more reviews in the week that we've been using it than we did in the two years previously with our old software. My one complaint is that the growth plan seems to leave out a few key features that are in line with other features that are offered. It feels like an attempt to up-sell you to the premium plan. I could be wrong about that, but when I asked for clarification from the Yotpo employee who helped us onboard, I never heard back.

The app has a lot of features & customization and offers great customer support! Note: Most features are accessible only through the paid plan. For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan. After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature. Great app, but would recommend looking at it once you reach at least 100 orders per month.

Mostly Pros! - Fairly seamless and very quick integration: the ability to back log orders and request reviews was great to have content for launching the product (i recommend collecting reviews for at least 1 month before you implement the customer facing side on your website) - Ability to have one dashboard with multiple stores - Management and customer experience of the review process including customization of review emails, managing and monitoring negative reviews is excellent - Great and easy way to add social content into your website Few Cons! - Media monitoring tool has had some issues since facebook made some huge changes and not full transparency from Yotpo on these updates - No great way to include UGC as alternative product images

Great app and great support! Only missing the customer upload photos feature in a free plan.

Good customer service. A little slow to reply to my email, but they fixed my issue. I just wish the Pro membership was not so incredibly and ridiculously high. Dana Shamir helped me with my issue and was very professional.

Yotpo is easy to use both as a store owner and customer. Product reviews are very important to attract new customers, and Yotpo makes it easy for your existing customers to leave a review directly in your automated follow up email. Everything is good if you can stick to the basic features. The only significant minus that I can think of (which could have lead to fewer stars) is the exceptionally high-priced premium plan. This is important to take into consideration if you run multiple Shopify stores for different countries/locations, and you would like to use a premium feature like sharing reviews across different domains.

When it comes to getting more reviews, Yotpo delivers. We received 10x more product reviews in just a few days time than we did in 6 months with the Shopify "Product Reviews" app.

So far so good. The app was relatively easy to install. There was a huge jump in price from the basic to the premium so we didn't do it. Now, there isn't pricing listed for premium, you have to call them. Not smart. I liked the idea of premium because it included the option of posting reviews to facebook - now we can do this using KIT. So, Yotpo is great for the basic program, I recommend it highly. I don't see why you would want to opt for the unknown priced premium package.

Good, solid app. Easy to use and work. Also great metrics and info to utilize.

great way to get "free" marketing

beedezigned highly recommend Yotpo. Since incorporating Yotpo in 2013 :: 99% of customers reviewed our products and service to be 4-5 stars - with 96% of them rating beedezigned a perfect 5 stars!! If you have fantastic products and couple that with awesome service, let your customers tell the world through Yotpo. It's a little tricky to install and navigate, however definately worth it, as ongoing use offers major benefits to your business. www.beedezigned.com.au

Good app for the free version. Has collected a lot of good reviews, and combined with Kit will allow to post to Facebook.

I have a few issues with it, mostly that it's uncustomisable without spending a LOT of money to upgrade from the free version. It's been fine though, for what it is, and has collected reviews which I'm grateful for.

It has worked well for us. Unfortunately, some unverified reviews slipped by and that could have caused a problem as they were created by a competitor to make us look bad. I was able to figure it out and get them off our site.

Has tons of potential, but only for the companies that can afford $399+ a month. The free version is lacking in features and does not really compare to other free review apps. The next level up for $25 a month adds almost nothing extra. The account you really want is the Powerhouse+, because it honestly is great for new content and really putts your reviews to work. BUT the PRICE. $699 a month!!! Great UI and tons of potential, but not ideal for DIY'ers just starting out. There are other options out there with similar features for $30-$100 month. Good luck everyone.

A great start. We have been using Yotpo since relaunching our store and it's been very useful in generating our first set of reviews. Seamless and hands off, the app does what it says it will and does it well.

Yotpo is definitely a fantastic compare to other review apps however I have to agree with many other users with regards to the high pricing of the paid version.

We have customized yotpo extensively. Their support has been fairly helpful and is responsive. There are some customization limitations but we are satisfied. A downfall of the platform is that reviews are not in HTML so it doesn't impact SEO positively in terms of content but it also isn't negative. There is a schema implementation with star ratings which is a great SEO feature so not all is lost. We are satisfied with Yotpo. Thanks!

This is one of the must have apps, Few options i think its still missing, but overall,with the beautiful review section for products & website its a very nice plugin, few limitations on customization, Thanks Yotpo for such a beautiful plugin and specially for free :) Cheers

Really excellent app. Far more versatile than the standard review apps. We're only using the basic plan currently, but I see us upgrading in the future to take advantage of all the great features YotPo has to offer!