Yotpo: Product Reviews App

Really enjoying this app, we have already received so many amazing reviews from our customers and I am able to use them for marketing purposes! Customer service is amazing too, I was helped by Kenneth John and he resolved my issue in a very timely manner, thanks Yotpo!!

So far so good - easy to install and the Support team were able to answer all my questions immediately on live chat. Looking forward to the reviews starting to come in. Update: I have now upgraded to the Growth plan. The app is not always 100% intuitive, however Support is excellent. Nick S really helped me today. Update - I wanted the reviews widget adding to the home page (and deleting from Product page). Allen M was immensely helpful and did the work for me, very quickly.

After using YotPo for more than 5 years, we discovered a gap in which no emails were being sent to our customers for more than a two-week period. We were not over our Order Limit during this period. Tried to reach out to YotPo, and began chat with customer service representative. One hour and twenty minutes later, they were still not understanding the issue, and seemed to have little knowledge of their system (at one point, they said that we just created our account "yesterday"). Gave up speaking to them, tried to use the "Contact Support" form and the form did not do anything when you click "Submit". Another customer support representative reached out to us quickly via email, and was able to resolve the issue. We understand that mistakes and glitches can happen, and will keep YotPo in high regard due to the way they responded to the problem, and corrected the errors.

I'm really impressed with Yopto. The customer service is exceptional, every time I've needed help with integration, uploading reviews or something else someone at Yopto has been there to help. Recently, I needed help changing the look and feel as the app wasn't updating correctly, I spoke to Doner on chat and he fixed it straight away. I'm sure there are other review sites out there that work well but if you want one that also has exceptional customer service and are willing to help whenever you need, I don't think you can go past Yopto. I'm adding to this review after several months as I recently needed help and once again Yopto have blown me away with their customer service. Kenneth was incredibly helpful and went out of his way to solve my problem :)

I needed some help integrating the product reviews on my website and Daniel had it sorted very quickly, all while on the chat service.

App works great and customer support very good. Changed themes and could not get reviews into new theme. Contacted support and issue was resolved within minutes.

Ronel R was fantastic! He walked me through the entire process and was very patient and knowledgeable! Extremely happy with his customer service! Thank you Ronel!

Great, quick customer service! Radley helped me troubleshoot something with our reviews efficiently.

The customer service is really efficient and the answer super fats. Every single of my questions has been answered in an accurate way and they provide a fast and right solution for it.

Very easy to use and Kenneth John M was very helpful in installing the java and troubleshooting during the upload process. Great customer service and excited to have it on our site.

Radley and Lemuel helped me trouble shoot my display issues in a snap. I appreciate their help and patience with someone who is not a "tech" person.

Rhemy was incredibly helpful and attentive when troubleshooting how to move the reviews widget on our website! The issue has been resolved promptly, and his instructions have been crystal clear! Thanks very much!

excellent service very nice experience.highly satisfied with the prompt service. thank you so much!!!

Chat support was great. I talked with Kenneth John M and they answered my questions very quickly. They also proposed a solution to get more reviews in my shop.

Great tech support! They are super helpful for setting up the store and answering any questions even for a free account.

Great customer service! Had a few customizations I needed to make and they helped me make the adjustments quickly and easily!

Good app for automated requests for reviews, Customer service is helpful, thanks Kenneth John M for the assistance with my transfer of reviews to new products after a site update.

Nick was very quick to help me and adjust the star rating to the exact spot I wanted it on my product pages. Thanks, Nick!

This app is great and I love it! The person who helped me his name is James Edmar C he is awesome! He goes above and beyond to make sure customers satisfaction. I highly recommend this app for any shops on shopify. It is worth it!

Quick and easy service. Lemuel took care of the issue very promtly. Know my website looks much better with good reviews.