Yotpo Subscriptions
Yotpo Shopify Subscription App
Rating
4.7
feedback
186
chart
#5,529
All reviews
Rating Breakdown
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Nov. 1, 2023
I had an issue and couldn't figure out how to add Yotpo to my home page. I contacted them yesterday night, in an 1h the problem was fixed. They were really helpful and quick to reply, thanks again !!
Thank you for your review! We are glad that the problem was resolved to your satisfaction.
Oct. 25, 2023
I had issues with positioning the widget on the product page due to the theme. Roland was able to fix the issue within 10 minutes. great customer service and acted promptly.
Oct. 24, 2023
Roland were a true legend! He drive through the problem and fixed everything! True legend!!
Nov. 15, 2023
We had had some issues with our migration, but in the end, the agent handling our migration, Radley, put in a huge effort to get us over the line and was very capable. The platform is still missing a number of key capabilities - it pushes all orders through for products that are out of stock, with no other options for how to manage out of stock orders. It is missing a number of fairly obvious customer notifications. There is no way of passing through delivery details through to the courier. The cancellation flow kicks in when customers remove any of the products from a subscription, so we get calls from customers who are afraid that they are accidentally cancelling their whole subscription. There is no admin capability to make changes to individual upcoming orders. It is integrated with Loyalty and Rewards, but with no way to discern between subscription orders vs one-off orders as the reward trigger. And there's no API yet. To see customer timelines, these have to be individually downloaded as a csv, making on the go customer service almost impossible.
We are so sorry to hear that your migration experience did not meet your expectations. We take your feedback very seriously, and we’re committed to addressing these issues promptly and effectively. Right now, we're in a period of rapid growth and expansion, and we are continuously adding skilled representatives to ensure a smoother experience for all our customers. Rest assured, we are thoroughly investigating the issues you encountered to prevent them from happening again in the future. In addition, we are currently working on improving our out-of-stock handling functionality. If you are interested, given that this is a priority for you, we would like to invite you to become a design partner, your input will be instrumental in shaping a solution that works seamlessly for your business. Exporting customer timelines is already possible, and we are in the final stages of development to include this view directly in your admin interface. This enhancement should be available soon, offering you a comprehensive view of customer actions and engagements, not just within subscriptions, but also across other Yotpo products. Thank you for sharing your concerns and we are here to answer any questions.
Sept. 25, 2023
The app works great, and their support answers immediately. This app has the best support out of any of the apps we've used for the site -including Shopify itself. I've used Yotpo support chat multiple times and they're consistently helpful.
Sept. 20, 2023
Migration was great, very user-friendly for the customer and conversions are sharp as well. Definitely smoother to use than Recharge and Bold. If you have yotpo rewards its a no brainer! Looking forward to seeing how the team develops the app to have even more features and improvements. Yotpo is great for its simplicity, how its apps are all interconnected, but also how they roll out solutions that work and are simple, with no pointless features that sound great in concept but add too much complexity with little to no value. Great job Yotop team, special shout out to Brandon and Randly, these guys are outstanding!!!!!!!
Thank you for your valuable review. It gives us immense pleasure to learn that the migration process was a smooth and satisfactory one for you and that our app answers your subscription needs. we look forward to your future growth with us!
Sept. 6, 2023
Customer support is great! very quick to respond and very helpful. Happy was the very helpful and quick to repsond!
Aug. 29, 2023
App has great interface but if you have an existing subscription platform, the transfer is entirely dependent on your migration specialist. Our migration took about 2 weeks with very few customers because of the heavy back and forth. Widget looks great on the site and we're able to customize look & feel for branding. Back end has great looking analytics so far. Downsides: yotpo doesn't have a build-a-box feature and our previous app, BOLD, did. Yotpo's solution was to email them all and ask them to go through resubscribing process again. This is forcing us to standardize our subscriptions as we've been through a few different versions. Messy, a ton of customer communication and crossing of fingers that this'll be the real solution we're looking for
Thank you for the time you took to provide us with feedback. We sincerely apologize for the delay in your migration process and want to assure you that this is not a common practice in our migration process. It is a pleasure to know that all of your contracts were successfully migrated and that you are now up and running with our app. We value your feedback regarding the subscription box and are constantly developing new features and enhancements that will improve our app and the overall experience. Our team is dedicated to providing you with the best possible service, and we appreciate your patience while we work to enhance our app.
Aug. 22, 2023
Amazing customer service. Roland has assisted me several times and has been wonderful about promptly following up and thoroughly answering all my questions.
Thank you for taking the time to provide your valuable feedback! We sincerely appreciate it.
Aug. 29, 2023
helpful customer support. Special thanks to Roland from the support team, very helpful and professional thank you so much
Aug. 18, 2023
These 5 stars are for the support I received from Radly and the escalation team. We ran into a fairly large snafu during migration, right before launch. Radly and team came up with a creative solution to really help us out of a bind. I am very grateful for the extra mile they went and looking forward to seeing our subscriptions in the wild, thank you!
Thank you for your review! we are thrilled to hear our Migration Specialist assisted you successfully with an overall great experience from start to finish!
Aug. 17, 2023
Great help from Sheen this morning setting up, very patient and kind. Looking forward to seeing what this can do for our product. Thanks
Aug. 2, 2023
they have great support. we worked with Albert on the Yotpo Subscriptions Migrations Support team and he was amazing to collaborate with. very thorough, very quick to respond, and very helpful in getting all of our legacy subscribers from a previous platform migrated to Yotpo.
Thanks for sharing your positive experience! We're glad you were happy with our service and the migration process.
July 30, 2023
had a problem i could figure out and it was frustrating me to no end. Once i open the chat and spoke with Roland he fixed the issue and also gave me instructions on how to fix the issue myself if i ever ran into the problem again. I am super happy and super satisfied! Thanks again Roland, you're the best!
We're glad to hear your issue was resolved and that you have the necessary tools for future needs. Thank you for sharing your positive experience with us!
July 28, 2023
Great app! Great customer service (Thessanyl is the best and solves all my trickiest issues). This app does have its limitations, but I havent found any other app that works this well as far as SKU simplicity, customer facing simplicity, and full customization is concerned. 5 stars from me
We appreciate your review and are pleased to hear that you are enjoying our app and service. Thank you!
July 27, 2023
Radly and the Yotpo team did a great job migrating our subscriptions to Shopify! They were prompt, knowledgable, and effective.
We are happy to hear that you were satisfied with our migration process! Thank you for sharing your experience.
July 25, 2023
I've been running my subscription business for a number of years and I previously used two other subscription apps prior to migrating my customers to Yotpo Subscriptions. A big thank you to the outstanding support from Sheen & Jomar, the migration support team where amazing with communication and made the transition to Yotpo so seamless. The subscription app is easy to install and set up subscriptions for my store. They also have lighting fast customer service via chat. The subscriptions team at Yotpo has been excellent from start to finish in terms of getting our data migrated, fixing small issues with the widget, and setting up functionalities for us. Their customer service has been exceptional so far. Quick responses to my concerns and open communication. Looking forward to all the new features and updates that come out as well as I'm always looking for ways to bring more value to my customers.
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our product and Customer service.
July 21, 2023
Just switched to Yotpo after a terrible experience with another subscription app (Upscribe) and we are super impressed. Onboarding was fast and efficient and the support team was excellent. Minor issues have been fixed within hours and it looks to offer a much-improved customer experience for our subscribers.
Thank you for your review! We are glad to know that we have exceeded your expectations and that you are highly satisfied with both our service and product