Yotpo Subscriptions
Yotpo Shopify Subscription App
Rating
4.7
feedback
189
chart
#8,513
All reviews
Rating Breakdown
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March 6, 2024
Love this app. Simple to use, straight to the point and the customer team is very attentive and friendly throughout the process.
March 4, 2024
I have the best customer support through Yotpo when I experiencing an issue with my email newsletter, and I was helped from beginning to end and the best way possible. Totally the best service I've had and definitely feel more comfortable and confident using the platform.
Feb. 25, 2024
Yotpo subscriptions is so much better than other sub apps. Also, their customer service is fast and friendly! Their UI is better, easier, and faster to get up and running. Other apps take tedious work if you have a lot of products. Roland M with Yotpo responded to my in app chat question within seconds and helped me beyond my initial question. Highly recommend checking them out
Jan. 30, 2024
The support team is helping. Thank you! Hope you all don't change in the long run.
March 4, 2024
Sales promised the moon. Support made it very clear things would be done exactly to their script or it wouldn't be done at all. Miserable onboarding experience, and I'm still dealing with 20+ emails per day from confused customers. That said, the app itself seems to work very well. Fresh signups have it easy as can be.
Trainz, We are glad to hear that you are enjoying our app. However, we are sorry to learn of your Migration experience. Upon a thorough examination of your case, we observed a mutual understanding of expectations between you, our Customer Success team, and the Migration team. We would be happy to arrange a meeting with you to discuss the challenges you are facing and provide the best possible solution. If you are interested in this proposal, kindly respond to your Customer Success Manager, and we will proceed from there.
Sept. 16, 2024
Yotpo subscriptions are easy to set up and very intuitive. Their support team has been fantastic, Roland has been a massive help in working through some issues that we encountered when getting everything set up. Orland also very helpful on the support chat.
Thank you for your review! We are glad to hear that you enjoy using our app, and we appreciate your positive feedback regarding our customer support.
Jan. 8, 2024
Anfangs lief nicht immer alles glatt und die App hat ein bisschen Probleme mit dem Übersetzen von Sonderzeichen, z.B. ö, ä oder ß. Insgesamt ist die App aber sehr gut, funktioniert einwandfrei und der Kundenservice ist fantastisch. Thessanyl hat mir sehr geholfen und ist extrem freundlich und hilfsbereit. Danke!
We appreciate your positive feedback regarding our app and customer support! Thank you for taking the time to provide us with your valuable insights, which we will take into consideration.
Dec. 24, 2023
Just transferred my subscriptions from Recharge to Yotpo. There were quite a few details that needed to be ironed out. Sheen took charge of my case and was very persistent, professional, and polite. The entire job was done well because of Sheen. I am happy with the Yotpo Subscriptions - clean, easy to use and integrates with Yotpo Loyalty. The customer service really was above and beyond for this one.
Dec. 20, 2023
Our team has used and loved Yotpo Reviews and Loyalty for the past couple of years. We recently migrated over to Yotpo's subscription service and could not be more pleased with what we're seeing so far. We are excited to offer our consumers a more seamless and user-friendly experience. A very special thank you to Radly and Brandon for their time and attention on assisting us in migrating over from a previous partner. We are so appreciative of all your help and support!
Thanks a lot for your valuable review! we are proud and happy to hear that our platform works great for you and that you've also enjoyed our migration process and customer support!
Nov. 30, 2023
Really great team over at Yotpo! Very helpful and always quick to respond. Integration with our online store is a dream come true. Super shoutout to Jerrah at customer service who has been incredibly helpful and saved me hours of stress! Really appreciate you all!
Nov. 28, 2023
The Yotpo team and Radley have been great to work with. I had a lot of questions and they answered them all quickly and patiently. I do hope they can get Yotpo to work on mobile devices soon, as that would be super helpful for my business. The desktop version is working great so far!
Nov. 25, 2023
Setting up my subscription program was a breeze. ran in to an issue though with my display boxes on my website showing comma's instead of periods for the prices. hit the chat box and Roland assisted me and fixed the issue. He had to enter my shopify back door to get it done but was willing to and got the issue fixed! As a business owner i run in to issues often and normally IT is not helpful. Roland is by far the best IT person ive worked with in months. Solved out the issue in a timely manner and very nice to chat with. I had heard from a friend that Yotpo had great customer service. She was right! I have decided to use Yotpo apps for multiple things now even if other apps have higher amounts of people using them. Cause i know if Theres a issue they will get it fixed.
Nov. 22, 2023
Yotpo Subscriptions offers the most customization options than any other service my company has used so far. It has been great with all of the different types of campaigns/sales we run. And the customer service is top-notch! Roland M. in specific has been so incredibly helpful and patient. I must have reached out about 15 times in a row and he graciously helped me solve every issue in a timely manner. I highly recommend Yotpo for all your subscription needs!
Nov. 20, 2023
Love the Yotpo suite of products. We love everything about the functionalities.
Nov. 16, 2023
Migration was smooth, very responsive and friendly customer service. This new subscription system also makes accessing a discount code incredibly easy for subscribers (if you're using Yotpo Loyalty & Rewards), which is a huge benefit for us
Nov. 16, 2023
Currency is not working with Shopify Markets Pro
Thank you for sharing your feedback with us. We are sorry to hear that you encountered an issue with Yotpo Subscriptions. We would like to investigate the matter further and assist you in finding the solutions you require. If you would like to proceed, we kindly request you to re-download Yotpo Subscriptions and open a support chat via the admin. We ensure that someone will attend to your concern immediately.
Nov. 12, 2023
Roland M's responsiveness exceeded my expectations. Each inquiry and request I made was met with a swift "Yes," and he efficiently addressed them within minutes, often in less than a minute. Even on a cheerful Sunday evening, Roland was readily available on the chat, providing expert assistance and going the extra mile to ensure everything was sorted. Working with such a knowledgeable and courteous professional was a genuine pleasure.