All reviews

Rating Breakdown

  • 5
    90% (167 ratings)
  • 4
    2% (4 ratings)
  • 3
    2% (4 ratings)
  • 2
    2% (3 ratings)
  • 1
    4% (8 ratings)
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5 / 5 Share

July 18, 2023

Awesome support team and very easy and user-friendly product. Really cannot fault it. For anyone starting up a subscription service, this is a great option.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience with us! we are happy to hear you are satisfied with our Support service and our product!

5 / 5 Share

July 17, 2023

Happy with the App, Support and they have added a few features recently which have definitely improved the App!

Using app

About 1 year

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for your review! We're glad you are enjoying our app and our continuous improvements

5 / 5 Share

July 16, 2023

This app is as good as most, and better than many. But I just had a great customer service interaction (on a weekend, no less). Jerrah epitomizes prompt, knowledgeable customer service. In just a few minutes, we got to the bottom of the issue and solved it. Thanks Jerrah, and thanks Yotpo.

Store

gfJules

Using app

11 months

Total reviews

4

Average rating

4.5

Developer Reply

Thank you for your kind feedback! We are glad to hear you are enjoying our app and customer services

5 / 5 Share

July 14, 2023

Excellent product and very quick effective support from Roland M when I requested a minor change. We have a few subscribers now so the product has helped boots sales

Using app

4 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your review! We're happy to hear that our Subscription app helped increase your sales in a short amount of time and that you enjoyed our customer service.

5 / 5 Share

July 11, 2023

Their customer service has been exceptional so far. Quick responses to my concerns and open communication. The app works well on Shopify and after going through quite a bit of mediocre apps on here, YotPo is definitely a big step up than others.

Using app

About 1 month

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your review! Glad you are happy with our app!

5 / 5 Share

July 10, 2023

Amazing & fast support team - I am not a coder but was able to quickly set up the app in shopify. Love it!!

Store

Nama Water

Using app

About 1 hour

Developer Reply

Thank you for your review! We are glad to hear that you enjoyed our excellent customer support. We hope you are enjoying our app as well.

5 / 5 Share

June 26, 2023

Fab app, so easy to use! The live chat is fantastic and Thessanyl was fab at answering the questions i had and resolving any hiccups my end!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2023

This team has continued to impress me with their customer service and follow-up. I required some custom work on widget display to enhance the user experience and they were willing to do the work behind the scenes and notified me numerous times along teh way while the work was being done. Thessanyl managed the entire interaction between myself and their Dev team and was extremely courteous and professional. It has been a great experience thus far. Highly recommend!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 11, 2023

Easy to install and setup subscriptions for my store. They also have lighting fast customer service via chat. I had a design change that required some custom code, and Thessanyl was able to make the changes in minutes. Everything is great so far, thanks Yotpo!

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

June 8, 2023

Happy S has helped me understand and use the app with such detailed help! He edited everything perfectly and helped me achieve exactly what i was looking for. Thank you Happy S

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

We had a theme update and began receiving questions from our customers on how they could access and manage their accounts. I reached out to yotpo chat support and Happy Sheen Buhay assisted me in fixing this. It was a very seamless process to get our site up and working easily (without having to get my developers involved). I appreciate Happy S help in getting this done swiftly, seamlessly and effortlessly. Thank you Happy S

Using app

9 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your feedback!

5 / 5 Share

May 25, 2023

Happy S Help me and the service was excellent and fast! I needed help with the new theme that I added and Happy was able to get back up and running!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback, we're glad to hear that!

5 / 5 Share

May 19, 2023

Roland provided exceptional service during our subscriber migration to Yopto. Their professionalism, expertise, and commitment to excellence made the process seamless. They listened to our needs, communicated effectively, and executed the migration flawlessly. Roland's team ensured accurate data transfer and provided comprehensive training and support. Highly recommended for a friendly and successful transition.

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your valuable feedback! we are pleased to hear that!

5 / 5 Share

May 18, 2023

Excellent customer services from Roland on our customer portal widgets. He stepped in and help us get it updated quickly and timely.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing with us, we value your feedback!

5 / 5 Share

May 17, 2023

EXCELLENT customer support experience! Thessanyl, specifically, went above and beyond, was so patient, thorough & helpful. Highly recommend!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

May 16, 2023

Great costumer service. fast response to via chat. The plugin is very easy to use, and with a simple interface.

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your valuable feedback! we're glad to hear you are pleased with our product.

5 / 5 Share

May 8, 2023

Great customer service! Thessanyl was super helpful in troubleshooting some code issues I was having. They helped me within a few minutes, and the problem got fixed right away.

Store

Esker

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your feedback

5 / 5 Share

May 3, 2023

I'm only starting to build my subscription base now, but this app has been perfect so far, especially for the fact that I am on the free subscription! I really do recommend it, it looks great within my design on the store and is really easy for the customer to choose their subscription rate. I have just had my first issue where a customer forgot to add the shipping and the chat assistant fixed this for me, was super easy and Roland M was a great help! Thanks team, keep up the great work!

Store

Zilch

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for sharing with us!

5 / 5 Share

May 3, 2023

I have recently installed the app and so far the process of integration and use has been seamless. Irvin and the support team were very prompt and helpful in their responses, which is always good. My favorite part of the app is how easy it is to customize the UI. Look forward to my experience with Yotpo.

Using app

About 24 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you and we are happy you're enjoying our app!

5 / 5 Share

April 22, 2023

Yotpo customer service via chat was great with Roland M! He was super helpful and we resolved the issue very quickly.

Using app

7 months

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your review