Yoycol: Print on Demand
All-Over-Print on demand & dropshipping provider.
Rating
4.1
feedback
123
chart
#611
All reviews
Rating Breakdown
Review RSS Feed
Feb. 11, 2022
Absolutely love yoycol. I love that they have a wide variety of clothing styles for men, women and children. Design tool is really easy to use and really easy to connect to my shopify store. Haven't had any complaints from my customers
Thanks for your positive Yoycol review! We are so happy you appreciate the convenience and innovation of Yoycol!
Dec. 1, 2022
My company working with Yoycol since 4 months, we are ready glad to work with Yoycol. They have wide variants products with affordable price. We developed our brand with Yoycol. Their support team is so friendly, quick reply and helpful. Easy to learn and use system.Print quality is high. Fabric quality is good for the price. We highly recommended. Thanks Yoycol Team
Hi, Thank you for your review. Glad to hear you are loving your purchase. Looking forward to further cooperation . We really appreciate your recommendation.
Jan. 12, 2022
It's quite easy to use. We can check the statuses of our orders and search designs with no trouble. They also try to help us in solving some problem quickly. If they can set up all/most of products in 3D view, that would be great.
We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality our product and customer service.And we will follow your advice and try our best to meet your demand. Thanks for your support to Yoycol!
Dec. 20, 2021
Everytime we get a trouble, the support team takes care it very well. Wish I could find them earlier. Thank you ! They have very good product knowledge of what items are trending or emerging.
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Dec. 20, 2021
Very practical, save a lot of time, convenient for me to carry out a lot of business that could not be carried out before, greatly reduce inventory pressure, and the basic style is also very in line with the needs of customers
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Dec. 20, 2021
The operation is very convenient. Especially in terms of products, very easy to use, highly recommended.
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Dec. 20, 2021
Thank you for always the best service. Not only is the quality of the product the best, but the prompt response of the support center staff is also the best. I use this app to design some Tee-shirt and backpacks. it's awesome!
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Dec. 20, 2021
Very easy to use, and very convenient, the application is very suitable for shopify, and someone can solve the problem in time, and we will cooperate for a long time in the future.
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Dec. 16, 2021
This app is easy to use and saves us a lot of time. It has many styles, and the 3D designer is easy to use. recommend.
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Dec. 16, 2021
This app is good. Easy to use with functional design. Free version is worh to try it. It is suggested to use patiently.
We are so appreciate your evaluation, we will continue to make our effort to strengthen our qulity our product and customer service.And we will follow your advice and try our best to meet your demand. Thanks for your support to yoycol!
Dec. 15, 2021
This app is so convenient.Especially the 3D design part that is so good and featured with the high efficient of executing contract.
Thanks for your positive recomment，we will constantly make our effort to strengthen our customer service and high-quality product to our customer. We are appreciate your support to yoycol.
Dec. 20, 2021
2nd Update: After leaving this review, Yoycol reached out and has finally refunded me for this order. Now, they are asking that I "update" my review based on their after-sale service. So, in summary, I would never advise you to use this company with items that require you to use the size chart, such as tops and pants. You will run into inconsistencies and as it stands, I am starting to get returns from my customers for this specific top because it is made too small and not according to the size chart. I am starting to issue refunds and I will probably have over $575 in refunds to issue to customers who bought this top. Don't use this company if you need to rely on the size charts. 1st Edit update: Since Yoycol responded with a ridiculous reply, I must respond as well and wish I could do ZERO stars here: They are NOT providing after sale service as they claim in their reply - they have refused to refund the item according to their return policy. They claim it is not a case of right or wrong in their reply. IT IS ABSOLUTELY A CASE OF RIGHT AND WRONG when you are dealing with size charts that should be able to be relied upon. This is NOT about my opinion, but about measurements which are FACTS. When it's made the wrong size and not according to your size chart, you need to make it right with your customer. Just advising to buy bigger sizes, well, what about what I have already bought? What are you going to do to make that right, just take my money and run? I was not asking that you change your size chart, only that you adhere to your size chart in making your products, OR change your size chart to match how you make your products, otherwise, you are misrepresenting your company. That is NOT TOO MUCH TO ASK OR EXPECT. ORIGINAL REVIEW: I have been using this POD supplier for a little over a month and decided to randomly test one of their tops, the furry women's hoodie. I have a 43in bust measurement and their size chart shows that a 3XL is a 48in bust, so I ordered a 3XL. There should have been plenty of room, however, this top was so tight on me, I could barely breathe in it; it was a good 5 inches too small. They argued with me back and forth through email that their bust measurements are at the armpit line, not the natural bustline. What tailor measures a bust line at the armpit line? This is not a tailoring standard, to say the least. Even measured incorrectly at the armpit line, the item was still 2 inches too small, even with their variation of 1 inch allowed. They still argued and defended their size chart. I charged back on my paypal, however, they require that I return a custom POD item to them in order to issue the refund. A custom POD top they cannot re-use. This appears to be a method to deter refunds because of the customs paperwork can be difficult to get through for first timers and the cost of the return being my responsibility. The charge to return to China through a trackable USPS is over $60, the item I paid for was $47, because I paid for DHL fast shipping. Nonetheless, I will still be returning the item and writing off the shipping amount if they do not make this right. I will recover the cost in my taxes, no money off my back as this will NOT deter me from getting a refund on a poorly sized product. This goes to show that they will not honor their return policy found at their website. I sent them almost $2,000 in sales the first month I used them, now I am getting returns and having to issue refunds to my customers on this very same hoodie all because of sizing issues, go figure. I have taken down every item I designed on their POD app from my 5 shopify stores and 4 Etsy shops. Yoycol does bad business, they cut corners by using as little fabric as possible to keep their costs cheap and make it nearly impossible to return items for refunds without incurring heavy costs on our end. NOT GOOD BUSINESS and definitely not a way to establish any kind of good working business relationship with your customers. Yes, we are your customers, but not anymore. I have at least a dozen other POD vendors that are reliable and true to their size charts.
Dear Candy, Yoycol products fit real human modelling using data from Europe and America . The size charts are built upon universal international size system. Furthermore, we are providing the garment lectures for you to learn more about garment measuring methods. The lectures are also available on Youtube, please check like https://www.youtube.com/watch?v=JJNMo8eVm9E for more! We are sorry for the loss due to the divergence in your size selection . As a long-time partner, Yoycol stand with you and bear with you of your loss. Yoycol will devote to POD industry at our best efforts. We expect a better tomorrow together with all of our customers. The Customer Support Team will always serve you faithfully. we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158) Yoycol Support Team
Dec. 9, 2021
I really like them material it's good and good customer services. And they have so many different products.
We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality our product and customer service. Thanks for your support to Yoycol!
Nov. 1, 2021
Prompt customer service to resolve problems or concerns that the droppshipper may have when utilizing the app.
Dear user, welcome to use Yoycol, we sincerely apologize that our service was not satisfactory for you. After checking your orders, we have found that your orders' production time are usually in 2-5 days. The supply chains are also improving production efficiency. As the shipping time is restricted by uncertain factors such as various countries and the current epidemic, we cannot fully control the shipping. However we are also actively communicating with many logistics companies to make sure the orders are delivered in time. We're also developing the functions of our websites to meet the customers requirements. The technicians are confident that 3D Mockup will be applied to more products and provide better services for all of us. We appreciate that you like our 3D Mockup function,, we are striving to use more resources to develop this function. Please contact us in email or website if you need services, we will be in touch. We welcome you to contact us on business matters. Our staff will commit to improving their delivery and give you the star service you deserve.
Jan. 3, 2022
Well I ordered some sample items back in August. I am still waiting for the correct ones. I have sent 3 emails, messaged them via Facebook, and 3 different numbers on WhatsApp to still not have them. This is after I just placed another order for $300+. They still have not replaced the sample order. They wont email you back, I've never received one from them Your print Colors will be off from item to item even if you use the same artwork. They don't follow the artwork guidelines you upload. Update placed another order, my 4x hoodie is the size of a XS childs. all my polos came in 2-3 sizes smaller then the tag states They failed to put my personal tag on any of my products even tho I am being billed for it. These people are bad, they don't check any of the work they do. Al
Hello from support team of Yoycol, Due to the different time zone, we were unable to reply to your message in time, and we are deeply sorry. Thank you for using yoycol online human customer service. According to your feedback, we have checked the records and found that the after-sales problems of the three products with the order number 203506602906935296 have been dealt with by the after-sales team, and the refund application was submitted on September 23. The Finance also processed the application after receiving the application. The total refund amount of the three products: $37.15 (product cost and corresponding logistics cost), please check your refund receipt, if you have further questions, you can consult the stripe platform. You can place the new order if you still need these three item , and provide the yoycol order number to us , we will let the factory keep eye on it . Your evaluation is the mirror of our service. We will continue to improve our service quality and provide you with a better customer experience . We hope you can further update your comments on this incident so that we can better understand your needs. If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is [email protected] In addition, you can find the jivo online chat portal on our official website. Thank you for using yoycol to print your inspiration. Lan best regards! Yoycol Support Team
Sept. 28, 2021
I really like them material it's good and good customer services. And they have so many different products.
Thanks for your positive comment and your support to yoycol. We will continue to do our best to strenghen our customer service and quality of product.
Sept. 21, 2021
Pros: Ease of use. Pretty good quality. Cons: Limited product compared to other on demand. Shipping takes entirely too long. I placed an order (#218655366139285504) on 8/13/2021 and received it on 9/21/2021. This may cause you to lose customers. Up to date shipping can improve.
Hello from support team of Yoycol, May your business flourish Thank you for your affirmation of our platform and product quality. Order number :#218655366139285504 We have checked the package trajectory of the order and found that the package transportation trajectory was stalled between August 19 and September 1. The problem is that during the epidemic, a large number of international flights were grounded, and the logistics provider has urgently arranged it, but There was still a delay in the delivery of the package. We are deeply sorry for this problem . Some things were unexpected during the epidemic. We have handed over to the logistics department to monitor the delivery date of the package, and subsequent package delivery time will be improved a lot. Thank you for printing your design inspiration on Yoycol. Looking forward to be your long-term partner . Bunny best regards! Yoycol Support Team
Sept. 13, 2021
I like the design mode of this platform very much. I am serious about business and explain some design content and suggestions in detail.
We are so appreciate your evaluation, we will continue to make our effort to strenghten our qulity our product and customer service. Thanks for your support to yoycol!
Sept. 10, 2021
I made an order 08/21 just received my items today. That's not the issue the issue is that the order is completely wrong. Wrong size wrong feel, wrong materia, doesn't look like what I ordered.
Hello from support team of Yoycol, Thank you for printing your design inspiration on Yoycol, we are glad you can contact us. We have checked your comments and feedback. At present, we have not seen the exact order number and clear product pictures. Please help us provide some basic materials for starting the after-sales service so that we can submit it to the after-sales department for verification. We will arrange staff to help you deal with it as soon as possible. If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is [email protected] In addition, you can find the jivo online chat portal on our official website. Thank you for using yoycol to print your inspiration, and look forward to seeing you again! Michael best regards! Yoycol Support Team
Sept. 3, 2021
Very convenient to design clothes according to your ideas. Customer service is also very good. highly recommended!
We deeply appreciate your evaluation，will constantly make our effort to heighten our customer service and quality of our product to customer. Thanks for your support to yoycol!