Yoycol: Print on Demand

Hello from customer support team of Yoycol, Thank you for your trust in yoycol. Yoycol has advanced supply chain and printing equipment, we are committed to provide better quality products and grow your business. We are constantly adjusting and optimizing the logistics carrier, and our shipping time will become shorter in the near future. If you need any other help, please feel free to contact us：[email protected] Best Regards Yoycol customer support team

Dear customer, We sincerely apologize for the experience that led you to leave this review. Waiting for weeks without receiving a response is unacceptable, and we completely understand why you felt disappointed enough to stop using the Yoycol app. Although you recognized the quality of our products, our customer service clearly failed to provide the support you needed at that time. From the day we received feedback like yours, we began reviewing and upgrading our service processes. We focused on improving response efficiency, case follow-up, internal coordination, and issue escalation so that customer concerns would receive clearer answers and greater ownership. Now, in 2026, Yoycol’s customer service system has become far more comprehensive, mature, and customer-focused. Our support procedures and service standards have been significantly strengthened, helping us provide more responsive communication and practical solutions. Through these continuous improvements, our overall customer satisfaction has also increased considerably. We know these changes cannot undo your previous frustration, but we want you—and every customer reading this review—to know that your feedback was not ignored. It helped us recognize where we fell short and encouraged us to build a better service experience. If you are willing to give Yoycol another opportunity, we would sincerely appreciate the chance to serve you again and demonstrate how much our service has changed. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience that led you to leave this review. After spending time creating your templates, you should have been able to publish them successfully or receive timely technical assistance. Repeatedly contacting us through chat and email without obtaining a helpful response was unacceptable and understandably prevented you from moving forward with Yoycol. From the time we received feedback like yours, we began continuously reviewing and upgrading our platform support and customer service processes. We focused on improving product-publishing assistance, technical troubleshooting, response efficiency, case ownership, internal escalation, and follow-up for unresolved issues. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards emphasize responsive communication, structured technical investigation, clear guidance, and continued follow-up until customers receive a meaningful solution. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We understand that improvements cannot recover the time and effort you lost, and we do not expect an apology alone to restore your confidence. Trust must be earned through a platform that works reliably and a support team that responds when assistance is needed. If your business requires a POD solution again in the future, we hope you might consider testing today’s Yoycol with one or two products before making a larger commitment. This would allow you to evaluate our current publishing process and technical support with limited risk. We would value the opportunity to rebuild your trust step by step and demonstrate how much Yoycol has changed. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience that led you to leave this review. After integrating your store, creating products, and receiving interest from customers, you should have been able to obtain clear shipping information and timely assistance. Instead, your emails went unanswered, leaving you without the support needed to confidently move forward with your business. We completely understand why you decided to look elsewhere. From the day we received feedback like yours, we began reviewing, optimizing, and upgrading our customer service processes. We focused on improving response times, shipping communication, case follow-up, cross-team coordination, and escalation procedures for unresolved concerns. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current support standards place greater emphasis on timely responses, clear explanations, responsible case ownership, and practical solutions. Through years of continuous improvement, our overall customer satisfaction has also increased significantly. We know these changes cannot undo your previous frustration, but we want you—and every customer reading this review—to know that your feedback was taken seriously. It helped us recognize where our service needed attention and contributed to the improvements we have made. If you are willing to give Yoycol another opportunity, we would sincerely appreciate the chance to demonstrate how much our service has changed. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience that led you to leave this review. After investing significant time designing approximately 68 products and publishing them to your store, discovering that the shipping settings had not transferred correctly must have been extremely frustrating. You also should not have had to spend nearly a week seeking assistance only to receive delayed or incomplete responses. From the day we received feedback like yours, we began reviewing and upgrading both our customer service processes and the support surrounding store integration, product publishing, and shipping configuration. We focused on clearer guidance, more effective troubleshooting, stronger case follow-up, and better coordination when technical issues require additional investigation. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current support standards emphasize timely communication, responsible case ownership, clear explanations, and practical solutions. Through these continuous improvements, our overall customer satisfaction has increased significantly. We know these changes cannot recover the time and effort you lost. However, we want you—and every customer reading this review—to know that your feedback was taken seriously and helped us recognize where meaningful improvements were needed. You clearly saw potential in Yoycol, and we regret that our service prevented you from experiencing it fully. If you are willing to give us another opportunity, we would sincerely appreciate the chance to demonstrate how much our platform support and service have improved. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience that led you to leave this review. An order remaining in production for more than 21 days, combined with limited communication and no clear explanation, understandably caused frustration and damaged your confidence in Yoycol. Your concerns about production delays, shipping times, and unresponsive customer service were serious and deserved much better attention. From the time we received feedback like yours, we began reviewing and continuously upgrading our production monitoring, shipping communication, customer-support follow-up, and issue-escalation processes. We recognized that customers need more than a general status update—they need timely explanations, responsible case ownership, and practical next steps when an order is delayed. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. We have strengthened our service standards, order follow-up procedures, internal coordination, and communication surrounding production and shipping delays. Through these years of continuous improvement, our overall customer satisfaction has also increased significantly. We know these changes cannot undo your previous frustration. However, we want you—and every customer reading this review—to know that your feedback was not ignored. It helped us understand where we needed to improve and contributed to the service upgrades we have made. If you are willing to reconsider Yoycol, we would sincerely appreciate the opportunity to demonstrate how much our service and order support have changed. Best regards, Yoycol Support Team

Thanks for your support and like. I hope everything goes well with you :)

Hi, thank you for your kind remarks on us. It's would be a great encourage for us to do better.

Hi there, We can’t thank you enough for the kind words about Yoycol. Your review means a lot to us! Yoycol will work hard on improving the user experience. If you have any other problems, please feel free to contact us.

Hi yoycol family, Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon. If you have any other questions, please don't hesitate to contact us.

Hi there, Thanks for sharing your feedback here. We appreciate that you take time to write this. It’s great to hear that you had a positive experience at Yoycol. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

Thanks for sharing your precious time to review Yoycol. The staff you mentioned, Anna said you are also a nice, patient, and incredible person. Yoycol will continue to supply more high-quality products at competitive prices. We will do better and hope you could always stay firmly with Yoycol.

Hey there, Yoycol always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dear Yoycol family, thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to work with you soon.

Glad you liked Yoycol ! Thank you for taking the time to review Yoycol. We appreciate the five star review. We are glad your experience with Yoycol overall was fantastic. Thank you for your business!

Hi, Thank you for your review. Glad to hear you are loving your purchase. Looking forward to further cooperation . We really appreciate your recommendation.

Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)

Hello from support team of Yoycol, Due to the different time zone, we were unable to reply to your message in time, and we are deeply sorry. Thank you for using yoycol online human customer service. According to your feedback, we have checked the records and found that the after-sales problems of the three products with the order number 203506602906935296 have been dealt with by the after-sales team, and the refund application was submitted on September 23. The Finance also processed the application after receiving the application. The total refund amount of the three products: $37.15 (product cost and corresponding logistics cost), please check your refund receipt, if you have further questions, you can consult the stripe platform. You can place the new order if you still need these three item , and provide the yoycol order number to us , we will let the factory keep eye on it . Your evaluation is the mirror of our service. We will continue to improve our service quality and provide you with a better customer experience . We hope you can further update your comments on this incident so that we can better understand your needs. If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is [email protected] In addition, you can find the jivo online chat portal on our official website. Thank you for using yoycol to print your inspiration. Lan best regards! Yoycol Support Team

Thanks for your positive comment, we really appreciate your evaluation.We will comtinue to strenghten our customer service and our product. We are very happy to work with you

We are so appreciate your evaluation. We will also constantly provide better customer service and high quality product to our customer. Thanks for your support to yoycol！