Yoycol: Print on Demand
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It's challenging to get orders to sync from shopify. Even using manual sync. I've tried deleting a product from my site and re-pushing from Yoycol, it's still won't recognize orders.
Dear customer, We sincerely apologize for the difficulty you experienced syncing your Shopify orders with Yoycol. After trying manual synchronization, deleting the product, and publishing it again without success, you should have received timely technical support and a clear solution. An integration that fails to recognize orders creates additional work and puts customer fulfillment at risk, so we completely understand your frustration. From the time we received feedback like yours, we began continuously reviewing and upgrading our Shopify integration, order-recognition process, technical troubleshooting, case ownership, and escalation procedures. We recognized that sellers need orders to transfer accurately and reliably without repeatedly attempting manual workarounds. Now, in 2026, Yoycol’s platform and service system have become far more comprehensive, mature, and customer-focused. Our current standards place greater emphasis on stable order synchronization, clearer integration guidance, structured technical investigation, and continued follow-up until customers receive a meaningful solution. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We understand that confidence in an integration can only be restored through reliable performance. If Shopify remains part of your business, we hope you might consider testing today’s Yoycol with one or two products and a small number of orders before making a larger commitment. This would allow you to evaluate the current synchronization and support experience with limited risk. We would genuinely value the opportunity to rebuild your confidence step by step and demonstrate how much Yoycol has improved. Best regards, Yoycol Support Team
I have been working with Yoycol for several years now and I think they are really super-great!!! This is first and foremost because they offer high quality products no one else is willing to take on - for example, all over print cotton tee shirts, all over print cotton dresses, a number of high quality down puffer jackets and vests, all over print velvet items - that is just a sampling of the huge variety of products they offer - they also offer some great shoes and accessories and home decor items. Beyond that, their support is super-helpful and pleasant to work with. I work closely with Eleven on various items and he and all the rest of the support team are really great. They handle all my problems very quickly and professionally. Their 3D modeling design system is the most advanced I've run across. I researched around 600 produce on demand sites to find products for my shop and Yoycol are definitely and by a substantial amount, number 1. I very highly recommend them!!!
Dear Customer, Thank you for your long-standing support and high praise of Yoycol! Your recognition is a tremendous encouragement to us and fuels our continuous improvement. We are delighted that you are satisfied with our product diversity, quality, and customer service experience. We remain committed to providing unique, high-quality print-on-demand products to meet your creative needs. We are equally honored that you specifically mentioned the professional service provided by Eleven and other customer service team members. Prompt responses and efficient problem-solving are at the core of our service philosophy. We will maintain this standard moving forward to ensure your collaboration with us remains seamless. Furthermore, your affirmation of our 3D modeling design system is deeply gratifying. This technology is designed to help customers visualize product outcomes more intuitively and enhance design efficiency. We will continue optimizing it to deliver an even more convenient experience. We are deeply honored to be your chosen partner among over 600 POD platforms! Your recommendation represents the highest trust in us, and we will continue striving to deliver superior products and services. Should you have any requests or suggestions, please feel free to contact our customer service team at any time. We are dedicated to serving you! Wishing your business continued success! Sincerely, Yoycol support Team
Excellent application and support. Products are good quality, a lot of customizations. Recommended!
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear， Also thanks for your kind suggestions, we will report the shipping cost request to the logistic team,if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
seem cool but the mockups look super bad and blurry which makes me think they wont be able to handle detailed graphics
Dear customer, Thank you for sharing this concern. Even if a platform appears promising, blurry or low-quality mockups make it difficult to evaluate fine details and understandably create doubts about whether the finished product will accurately reproduce complex artwork. From the time we received feedback like yours, we began continuously reviewing and upgrading our design-preview experience, mockup presentation, artwork guidance, and production-quality processes. We recognized that sellers need clear and dependable previews before they can confidently publish products or present them to their own customers. Now, in 2026, Yoycol’s platform and service system have become far more comprehensive and mature. Our current standards place greater emphasis on clearer product visualization, accurate artwork preparation, detailed file guidance, and quality checks designed to support more complex graphics. Through these years of continuous improvement, our overall customer satisfaction has also increased significantly. We understand that confidence cannot be restored through words or upgraded mockups alone. The final product must demonstrate that the original design details have been handled properly. If you are still working with detailed artwork, we hope you might consider testing today’s Yoycol with one design and a single sample before making a larger commitment. This would allow you to evaluate both the current design process and the physical print quality with limited risk. We would genuinely value the opportunity to earn your confidence through the quality of the result. Best regards, Yoycol Support Team
I was very impressed with the samples I received. Quality of sewing was very good. So are the materials, very soft. Customer service is amazing! I dealt with an agent called Eleven who was very helpful. Sadly, shipping is too high for me.
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear， Also thanks for your kind suggestions, we will report the shipping cost request to the logistic team,if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
5 stars from me. Although they are vendor from China, but their services and product quality are quite good, and the base cost they offer is also very resonable. Highly recommend!
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear， Also thanks for your kind suggestions, we will report the plus size request to the factory team,if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
Working with Yoycol has been great. They are willing to make changes to their products. And customer service has been great. Tracking shipments is very accurate and timely.
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear， Also thanks for your kind suggestions, we will report the plus size request to the factory team,if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
Yoycol is absolutely wonderful, the customer service is always helpful and kind!!! I totally recommend it!
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear， Also thanks for your kind suggestions, we will report the plus size request to the factory team,if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
Unprofessional and Scam. they package things very purly, stuff arrives in wrong sizes, damaged, 6 -8 weeks later and sometimes not at all. The customer service is chines and not helpful at all. yoycol messed up an important order and harmed my business. they also let me pay for items that were never shipped and refuse to pay that back. Stay away from this chinese fraud!!!
Greetings from the Yoycol support team, Thank you for your feedback. We are so sorry to hear that you didn't have the best experience with us. Please contact us and provide your order information: [email protected]. And we will solve your issues and concerns in the first time once we got your feedback ,thanks Thank you!
Awesome products, and even better customer service! My store has been receiving fantastic reviews on their POD products and the production/packaging/shipping is phenomenal!
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear， If you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
Great service and are open to customization requests! So glad to be working with this manufacture. The customer service is also amazing.
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear，if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
So far so good! I launched my business almost a month ago and have had several orders not only for myself, but from customers as well. Shipping does take awhile with Economy shipping, but the quality of the items is pretty awesome! I have ordered several clothing items for men, women, kids, and pets and they have all been great.
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear，if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
Overall, I am satisfied with their products' fabric and design quality. The production and shipping are both very speedy as well. I am happy that I've found this company to help build my brand of clothing items. I would recommend ordering a sample of the clothing items you are selling to get a true opinion and to probably size the items at least one size larger in your store, and this, of course, depends on the clothing item such as material and how it's made.
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear，if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
I recently had the displeasure of interacting with Yoycol's customer service team, and I must say that my experience left much to be desired. It is unfortunate to have to share such a negative experience, but I believe it's important for potential customers to be aware of the issues I encountered. The first major problem I encountered was the lack of competence among the customer service representatives, particularly individuals named Eleven, Chara, and YoYo. It was evident that they were ill-equipped to handle customer inquiries effectively. They often seemed confused and unable to provide clear and helpful responses. Furthermore, when I requested to speak with a manager, I received a response from someone claiming to be the "Manager of Yoycol customer support team." However, it soon became apparent that this was just a pseudonym used to avoid addressing the issues I raised. This lack of transparency was highly unprofessional. Another significant issue was their group communication page, which was supposed to be managed by YoYo. Unfortunately, YoYo's handling of this page left much to be desired. Half the time, my questions were completely ignored, leaving me frustrated and unheard. In summary, my experience with Yoycol's customer service (Eleven and Chara)was extremely disappointing. The incompetence of their representatives, the lack of transparency with managerial roles, and the inadequate handling of group communication all contributed to a frustrating and unsatisfactory customer service experience. I hope that Yoycol takes this feedback seriously and makes improvements to their customer service department to ensure that future customers do not have to endure the same frustrations that I did.
Hello from support team of Yoycol, We are so sorry that bring the inconvenience for you, We checked the email contacting history, for your questions , which divided into two categories 1： the coupons: for this issue we already fixed well, we confirmed in the middle of Jan,you already received the coupons dear and every new customer won't meet this issue again, thanks for your kind understanding 2: the personalization feature work in your store You need to follow this link: https://www.yoycol.com/helpcenter/5/218 You were following the old link steps before dear, and this is the key link to use this personalization feature function And you kept mentioning the liquide code or script : Because we already fixed well for this issue,you don't need to consider there is no way of pasting the copied script to the Yoycol.script , Because it does not exsit,thanks so much for your kind understanding Finally ,we checked that you placed some sample orders already, if you have any problems with the orders? please contact us by email :[email protected] or online chat once you have any issues，our customers support team would provide the timely response for you. Have a nice day! Best Regards
Do not use this app. I have an order that has been 22 days in "production" and have send every day of the last 12 days messages but they do not help you or follow-up. They are still not willing to refund my order. Please avoid at all cost or have extremely unreliable production with no help from their customer service.
Dear customer, We sincerely apologize for the experience that led you to leave this review. An order remaining in production for 22 days was already deeply frustrating, and having to send messages every day for 12 days without receiving meaningful assistance or follow-up made the situation even worse. Your refund request also deserved a clear explanation and responsible handling. From the time we received feedback like yours, we began continuously reviewing and upgrading our production monitoring and customer service processes. We focused on improving delay notifications, response efficiency, case ownership, internal coordination, issue escalation, and the way order concerns are handled. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards emphasize clearer production visibility, timely communication, responsible follow-up, and practical solutions when an order does not proceed as expected. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We understand that, after what happened, you have no reason to restore your trust based only on an apology or a description of what has changed. Trust must be rebuilt through actual service and consistently delivered results. If a suitable opportunity arises for your business in the future, we hope you might consider returning with a small trial order rather than making a major commitment. This would allow you to evaluate our current production, communication, and fulfillment experience with limited risk and decide for yourself whether Yoycol has genuinely improved. We would treat the opportunity to work with you again not as a new transaction, but as a chance to rebuild the relationship step by step and earn back the confidence we previously lost. Best regards, Yoycol Support Team
The customer service is very reachable. They solve my problems quickly so I can sell my products soon!
Hello from the customer support team of Yoycol, Thank you very much for your positive feedback. We are glad that you are satisfied with our products and services. We appreciate your recognition, as it helps us improve our work and provide better experiences for future customers. Your satisfaction is our greatest reward. If you have any suggestions or opinions, please let us know. Based on your feedback, we will do our best to improve and optimize our products and services. Sincerely Yoycol Customer Support Team
Products are good. Building custom products is easy. Shopify integration seems to suck. Every single order that comes through needs manual payment authorization in Yoycol. Shopify collects payment but it doesn't pass it through to Yoycol. That's painful. That may end up being a deal killer for us...and maybe you, too.
Dear customer, Thank you for recognizing the quality of our products and the ease of creating customized items. At the same time, we sincerely apologize that the Shopify payment and order-authorization process created so much additional work for your business. Having to manually authorize payment for every order undermined the convenience that an integration should provide. We completely understand why this became a potential deal breaker, especially for a growing store that depends on an efficient and scalable fulfillment workflow. From the time we received feedback like yours, we began continuously reviewing and upgrading our Shopify integration experience, order-processing workflow, payment guidance, technical support, and issue-escalation procedures. We recognized that customers need not only good products and design tools, but also a smooth connection between their stores and the fulfillment process. Now, in 2026, Yoycol’s platform and service system have become far more comprehensive, mature, and customer-focused. Our current standards place greater emphasis on streamlined order management, clearer payment settings, reliable synchronization, and more effective technical assistance. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We understand that trust in an integration must be earned through actual performance, not promises. If your business still uses Shopify, we hope you might consider evaluating today’s Yoycol with a small number of test products and orders before making a larger commitment. We would value the opportunity to demonstrate a smoother workflow and rebuild your confidence step by step. Best regards, Yoycol Support Team
I've been asked by several people who are big fans of other platforms and Yoycol is in my opinion the absolute best for my business and many others, I could not ask for any better. Unbelievable Customer Service, super helpful My Yoycol Rep. Eleven is always front and center when I have an issue and always quick with an answer to a question that i might have even though we are in different time zones...Stays on the ball....And for that i'm Thankful...I haven't seen anyone else come close to the quality of the material which was very important to me. They are the Goto!!
Hello from customer support team of Yoycol, Thank you very much for your positive feedback. We are glad that you are satisfied with our products and services. We appreciate your recognition, as it helps us improve our work and provide better experiences for future customers. Your satisfaction is our greatest reward. If you have any suggestions or opinions, please feel free to let us know. We will do our best to improve and optimize our products and services based on your feedback. Sincerely Yoycol Costomer Support Team
I personally love Yoycol the most, out of ALL of the POD suppliers on Shopify and have used them for close to 3 years. The app is very easy to use, designing is a breeze, and I love the fact that you can print designs or artwork extra large, versus the many others that want you to keep your design in the little print box. Maybe because Yoycol offers all over print on many of their products, if not all and they have many great products to choose from. The shoes, purses, shirts, dresses, shorts, and many other items are of decent quality. Everything I have ordered, except maybe 2 to 3 pieces, has been of good quality. It is always best to orders samples first anyway, so you have an idea of the type of material or quality of the item/print is. The bucket hats are ok (they run a little small), and the caps could be a little better. I wish they had more of a hat selection, like fitted beanies, 5 panel caps, baseball, caps, etc., but they do have a basic snapback and panel cap and good amount of other nice clothing products. They offer branding services, on clothing only, not the shipping packaging itself, and they make take a little longer in shipping, but for the most part 2-3 weeks. You can always add the cost of express shipping to certain items and charge the customer for it, that is if you factor shipping in your prices or if you charge for shipping. Overall, I don't know why they have such a bad rap. They answer emails within 24 hours and have resolved the very few minor issues I have had very quickly and professionally. Some ppl may not realize that they are in China and depending on where you are, but there may be a 12 hour time difference. The cost and decent quality and wide range of POD products, the low cost shipping, easy to use and design app, I highly recommend giving it a try. Especially if you are interested in starting your own clothing brand. More than just T shirts, ha! I was just browsing today for some new POD suppliers, as I do from time to time and ended up uninstalling ALL of them, due to either their high pricing or their limited selection of products. Sometimes, its a combination of both. I'll stick with YOYCOL!
Hello from support team of Yoycol, We sincerely appreciate you taking the time to post your feedback on Yoycol. Your recognition and encouragement is what promotes the development of yoycol. At the same time, we attach great importance to the category and size of hats and will launch more styles of hats for customers to choose in the near future. We will do our best to improve the transportation time and transportation cost. We are building a factory and a complete supply chain in Mexico. Once the Mexico factory is up and running our shipping time will be reduced to one week. Just like what Yoycol has been doing, we will continue to provide customers with high-quality services and cost-effective products. Thank you again for your trust in yoycol. Best Regards Yoycol customer support team
I believe Yoycol print quality is amazing among other print providers. I am hopeful to see Yoycol thrive and grow as a company so that they can advance their services!
Hello from customer support team of Yoycol, We appreciate you taking the time to post your review to yoycol. We definitely want to keep providing you with quality products and efficient services. We thank you for your trust in yoycol and wish you every success in your company If you have any questions, please contact yoycol customer service team Best regards Yoycol customer support team
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