Yoycol: Print on Demand

July 24, 2023

*** UPDATE**** I was a 1 Star review, but they were very nice and asked me to change to my review, even though the simple problem was never solved, but they sounded so nice I didn't want to hurt their feelings ( I know, so Canadian of me) so I will leave this at a 3 Star. I was trying for a week to set up an account and finally just deleted the app. I will change this review once I get some service. I have been trying for HOURS to set up an account but you won't send the code I need to complete the set up. I have tried different e-mails (incase one was not responding) and I have checked my spam mail. NOTHING was sent to me and I requested the code like 100 times. YOUR APP DOESNT EVEN WORK SO WHY WOULD I WANT TO ORDER PRODUCT FROM YOU?

June 21, 2023

I love them... outside of the shipping times being a little longer than I would like ... I haven't had an issue... I have ordered a few of my own items to see how the quality was as well as to understand the shipping process.... I had only one issue really with shipping for a customer and it was fixed very quickly by their customer service department...Cannot beat their POD prices ... I have compared them to soooooo many other POD companies out there and they are by far the best in all categories... I only give them 4 stars because of the longer than I would like shipping times... but other than that I highly recommend

June 4, 2023

Shipping times are ok, quality has been great with everything i order, but the customer service is amazin. I made a mistake in a big order and they found out and reached out to me before doing anything.

April 19, 2023

I believe Yoycol print quality is amazing among other print providers. I am hopeful to see Yoycol thrive and grow as a company so that they can advance their services! ⭐⭐⭐⭐⭐

Feb. 3, 2023

wir haben uns für Yoycol entschieden weil sie die Ioss Nummer zur Verfügung stellen. Und wir sind extrem happy. Die Produkte sind hochwertig verarbeitet, die Größen sind mit europäischen Größen zu vergleichen. Die Lieferung erfolgt relativ schnell ,obwohl aus China. Kundenservice ist Top und in den Facebook Gruppen findet man immer Hilfe und erfährt über neue Produkte sehr schnell. Wir bleiben gerne Kunden.

Jan. 27, 2023

Updated 27JAN2023 - Still no product and no reply from customer support after three inquiries. Very unprofessional company - I suggest spending money elsewhere. *************************** Updated 24JAN2023 (Originally written 20JAN2023) - Downgraded from 2 stars to 1 star. Yoycal is not responding to any of my emails asking where my order is. It has passed their guarantee time by far and they are not responding to emails. I would strongly suggest staying away from this company - in my opinion, they appear to have some pretty major issues and they are all bad. ******************************************************** Original Post - 21JAN2023 Second attempt at working with Yoycal so... shame on me. First time - took 20+ days to receive half a dozen shirts. Took so long I almost forgot I placed the order. Products were good quality but what's the use if my customers have to wait three weeks or more for delivery? Had to drop them or loose my clientele. Second time - had been watching the Yoycal site (because prices are good and product is as well) and checked web reviews found on other sites and saw comments that they were working on shipping times and customer service procedures (haven't used Yoycal customer service so can't comment on that). After a few months I decided to create a couple basic shirts (1 AOP tee and one simple front/back tee) with Yoycal as well as two other POD companies I haven't used before. One of them had me the entire order in six days, the other had one shirt to me in six days and the second shirt arrived the next day. Both companies have high quality tees but are also considerably higher in prices... BUT they both beat their expected delivery time by several days which is huge. We're now 11 days in to the order and status on the Yoycal order page shows the same status it has showed since day one - "Awaiting Shipment". Further research shows a label has been created (11 days ago) and the order has yet to be received for shipment. Once again, Yoycal has good prices and, as far as I still know, quality tees, but, if your competitors get orders out in a week, and my current provider gets them to me within that time frame as well... no matter how good your prices are Yoycal... I can't use you. I hope Yoycal can figure out their obvious major shipping issues - shipping times like this are a small business killer.

Dec. 27, 2022

STAY AWAY!! BAD SERVICE !! SHIPPING TIME IS TERRIBLE. Over 21 days still in shipping and bad customer service to silence. Cannot deliver goods on time Shopify should not promote the such app. I order myself to test this app.

Dec. 6, 2022

I first found out about Yoycol on the Shopify App Store. I was struggling with Printify because of the third party vendors not listening to advice and pricing becoming an issue. So I did a little digging on YouTube and social media to figure out more about Yoycol. I heard a lot of positive reviews about their products. And not only that I saw that Yoycol was pretty much a gold mine for all over print clothing, which my store focuses on. So I did a few designs and I purchased some products to see how they would turn out. When I received them they were AMAZING!!! Way better quality than MWW on Demand. Even the shoes that I got from Yoycol have helped me very much so with my plantar fasciitis. The shoes I am talking about are the air cushioned shoes. Customer support is working on improving their services which is normal for any new company trying to get their foot off the ground. The shipping is slower than most print-on-demand companies, however, I am happy to trade slower shipping for way better product quality! I personally love Yoycol and their products and look forward to see them flourish in the future!!!

Nov. 18, 2022

The customer service is non existent don't bother wasting your time because it's been weeks and weeks and weeks with no response. Terrible, I don't recommend, although good products the service is extremely bad that I'm going to delete the app.

Nov. 16, 2022

Eleven was incredible. I was very frustrated with an issue I had with a package that had the correct address but it was damaged during shipping. Eleven worked with me for couple days trying to get me the package, I went to the post office and it was already gone. Eleven was very supportive and incredibly kind even with my frustration. Eleven fixed the issue by adding a reproduction to my account so I am not going to lose my clothing and everything worked out perfectly.

Nov. 12, 2022

my templates will not publish and no one is responding to my chat or email request. I have tried multiple times without success

Nov. 8, 2022

I have integrated my shop, designed products, have customers asking why theres no shipping.... I attempted to order myself, and after multiple emails with no response am looking elsewhere to redesign. Service needs attention.

Sept. 12, 2022

The products are great. The communication is not. I placed a test order to see how Yoycol would handle getting a regular customer order and they have failed every step of the way. Had this been a real customer I would have been in deep trouble as the item ordered has been in production for over a month and Yoycol has not been responding to my inquires about the item. Overall/to summarize: the product quality is honestly pretty nice as my test items actually got made and sent out. The customer service doesn't exist unless you leave a bad review as they will hop to answering those pretty fast it seems, and expect long shipping times.

Aug. 31, 2022

Great products but absolute worst customer service. It has been almost two weeks and our customers order hasn't even been processed. After multiple attempts to contact customer service through chat, emails and even having shopify contact them there was no response to the emails sent and even with screenshots showing they weren't even looking at the right store my customers order STILL hasn't even been started. I understand the COVID issues which is why we tried to be patient but this is unacceptable when customer service isn't even looking at the right information/account to resolve the issue. We have no choice but to uninstall this app and remove all products from our store.

Aug. 19, 2022

I placed an order on 8/1/21, it has been 19 days and my order had not been processed or shipped. Customer service stopped responding to me. I cannot use this company for my business and I will not order again.

Aug. 16, 2022

I would love to use this service. I designed about 68 items for my shop that went live, and discovered there is no shipping settings on any of the items. The settings did not migrate to my shop. I have spent almost a full week trying to get a hold of someone from yoycol, with no response or small responses that are not helpful. It's so sad I would really love to use this service, but there isn't any customer service, I can't even get the shipping set up in Shopify and it's been a week trying to contact them. If no one gets in touch today, I'll have to delete this app and remove the 68 products I would love to sell. :(

Aug. 10, 2022

The quality and service are inconsistent. I have to pull their items from my store because they were sending items that were missing finishes... hems... buttons...loose strings. I'm not sure they have quality checks. They also don't respond to you when you reach out about fixing the problems. Their slack quality could diminish your reputation. I wish I could upload pictures. They sent me shorts with one hemmed leg and the other leg wasn't even stitched. No one caught it before sending it over seas.

July 23, 2022

No customer service, No fast production, No on-time shipment. Your money will be held and they never reply to anything. please stop using Yoycol for now until they fix their issues. no such business practices in the current eCommerce time can survive. Let's see what they will do and say.

July 21, 2022

STAY AWAY!! BAD SERVICE !! SHIPPING TIME IS TERRIBLE. Over 21 days still in production and bad customer service to silence. Cannot deliver goods on time Shopify should not promote such app. Check out their Whatsapp page most vendors are complaining about the same issue. ( Yoycol) Upgrade service or get out. Shopify!! Please take action.

July 11, 2022

Very good POD supplier. The quality of the products is good and many unique all-over print products! I would like to say, the quality of the cotton AOP products is the top tier in the market. Besides, the customer service is great too, special thanks to Abby for her great support which makes my business running smooth.