Yoycol: Print on Demand
All-Over-Print on demand & dropshipping provider.
Rating
4.2
feedback
46
chart
#1,137
All reviews
Review RSS Feed
Nov. 12, 2022
my templates will not publish and no one is responding to my chat or email request. I have tried multiple times without success
We are deeply sorry that bring the inconvenience for you,we already report this issue to our system, now they said already fix well, and we have sent Email to you. If you still have this problem, please be free to tell us.
Nov. 8, 2022
I have integrated my shop, designed products, have customers asking why theres no shipping.... I attempted to order myself, and after multiple emails with no response am looking elsewhere to redesign. Service needs attention.
Dear user, Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers. We have checked your comments and wanted to know if the problem you reported still exists. Has your customer been able to place an order normally? And could you please send us your account?we will check it for you. Our technical team and I are on standby to support, and we are committed to turning around your experience. Once again, thank you for your feedback and for helping us to improve. And you can contact us here:https://www.yoycol.com/contact_us Best regards! Yoycol Support Team
Aug. 16, 2022
I would love to use this service. I designed about 68 items for my shop that went live, and discovered there is no shipping settings on any of the items. The settings did not migrate to my shop. I have spent almost a full week trying to get a hold of someone from yoycol, with no response or small responses that are not helpful. It's so sad I would really love to use this service, but there isn't any customer service, I can't even get the shipping set up in Shopify and it's been a week trying to contact them. If no one gets in touch today, I'll have to delete this app and remove the 68 products I would love to sell. :(
Hi, sorry for that you don't get a smooth experience when using Yoyocl. You can join our whatsapp group, which was shown our website. There is staff to solve for you. Hope you can give us another chance.
July 21, 2022
STAY AWAY!! BAD SERVICE !! SHIPPING TIME IS TERRIBLE. Over 21 days still in production and bad customer service to silence. Cannot deliver goods on time Shopify should not promote such app. Check out their Whatsapp page most vendors are complaining about the same issue. ( Yoycol) Upgrade service or get out. Shopify!! Please take action.
Sorry for the bad experience you got with us. Our support team is dealing with your issue. We apologize again. We will improve and hope we can copperate in the future.
Sept. 23, 2025
Very good POD supplier. The quality of the products is good and many unique all-over print products! I would like to say, the quality of the cotton AOP products is the top tier in the market. Besides, the customer service is great too, special thanks to Eleven for her great support which makes my business running smooth.
Thanks for your support and like. I hope everything goes well with you :)
May 26, 2022
The application is easy to use, friendly, the support team is very enthusiastic, the product quality is good and the delivery is fast. You should use it if you work in the POD industry.
Hi, thank you for your kind remarks on us. It's would be a great encourage for us to do better.
April 19, 2022
yoycol is perfect from prints to customisation and printing my store looks great and happy with everything so far
Hi yoycol family, Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon. If you have any other questions, please don't hesitate to contact us.
Jan. 25, 2023
I really like Yoycol as a company. Their products are so varied and different to others. They are a cut above in different tops, shorts, dresses, skirts etc with their designs being more trendy and up to date rather than just standard all over print tshirts. Their customer service is great too and the products I have had from them have been lovely. I did have one product I ordered that looked nothing like what I had designed, but they were happy to give me a refund or replacement after a brief conversation with them on the website chat. I recently ordered a dress that said it had a pocket but it came with no pocket so you have to watch this and get samples before you sell items. They are a good company though and an asset to my business.
Hi there, Thanks for sharing your feedback here. We appreciate that you take time to write this. It’s great to hear that you had a positive experience at Yoycol. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
March 15, 2022
Yoycol is really a great supplier, high products quality, the processing time is so fast and great customer support, especially Anna. Highly recommend!!
Thanks for sharing your precious time to review Yoycol. The staff you mentioned, Anna said you are also a nice, patient, and incredible person. Yoycol will continue to supply more high-quality products at competitive prices. We will do better and hope you could always stay firmly with Yoycol.
March 15, 2022
Definitely the best overall for price and quality of all the POD companies. It has been so much easier to run my business since choosing the Yocol. The printing quality is so well&the shipping is fast and reasonable, especially during pandemics!
Hey there, Yoycol always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
April 6, 2022
**UPDATE** So A customer service rep reached out to me and they refunded my money and assured me it won't happen again. So i will be placing one more order with them to see how it goes. As i stated before the quality of the products are good and the prices are good. i'll give an update on the new order i receive. i will be trying the express shipping this time to see how long it takes. Ok I don't like to do negative reviews but I been left with no other choice. So first let me say that I ordered a couple of items from YOYCOL. I ordered a shirt which without tags that I paid for, YOYCOL refunded the cost of tags. I ordered the shirt in an XL but it was more of a Large fit, I attributed this to me not paying more attention to the size chart and measurements, no big deal. I ordered a mask it was good no complaints. I ordered women's flare bottom pants and again the size I order was XL but it fit my model more like a Large. Again I attribute this to me not paying more attention to the size chart and measurements. This first order took about 4 weeks to arrive. This wasn't an issues as I was planning on ordering in bulk and the prices are pretty low compared to other POD services I use. Overall that first order went as expected no real complaints except clothing not branded as the site advertised. Now for the reason for my 1 star rating. I placed a second sample order of a pair of sunglasses on Feb. 9, 2022. today is March 5, 2022 and I still haven't received my item. I emailed YOYCOL with no reply. I commented on their facebook page with no reply. I even sent a message on their WHATSAPP and they replied asking me if i wanted to add a cotton polo shirt to my order without telling me what is going with the item I never received. so overall I give them a 1 Star rating. It is very unfortunate because I was looking forward to using YOYCOL as my main POD service to order in bulk.
We appreciate your business. The person who consulted the question in your screenshot is also a customer of Yoycol . He isn't our support. The customer is consulting about cotton products. Sorry for the inconvenience, we have arranged the corresponding support staff to handle the problem for you. If you have any questions, welcome to contact us via email or online chat. Our corporate email is [email protected]. Cooperation needs to be polished, Yoycol will work hard and serve better for better long-term cooperation ! If we can be of any further assistance, pls do not hesitate to contact us.
Feb. 17, 2022
We used to use Yoycol for a long time ago. Nice to find this app in Shopify. Good support, good price.
Hi, Thank you for your review. Glad to hear you are loving your purchase. Looking forward to further cooperation . We really appreciate your recommendation.
Feb. 16, 2022
Great App and Products. Support is very fast and enthusiastic. I highly recommend use app for POD product
Glad you liked Yoycol ! Thank you for taking the time to review Yoycol. We appreciate the five star review. We are glad your experience with Yoycol overall was fantastic. Thank you for your business!
Feb. 11, 2022
Absolutely love yoycol. I love that they have a wide variety of clothing styles for men, women and children. Design tool is really easy to use and really easy to connect to my shopify store. Haven't had any complaints from my customers
Thanks for your positive Yoycol review! We are so happy you appreciate the convenience and innovation of Yoycol!
Dec. 1, 2022
My company working with Yoycol since 4 months, we are ready glad to work with Yoycol. They have wide variants products with affordable price. We developed our brand with Yoycol. Their support team is so friendly, quick reply and helpful. Easy to learn and use system.Print quality is high. Fabric quality is good for the price. We highly recommended. Thanks Yoycol Team
Hi, Thank you for your review. Glad to hear you are loving your purchase. Looking forward to further cooperation . We really appreciate your recommendation.
Dec. 16, 2021
This app is easy to use and saves us a lot of time. It has many styles, and the 3D designer is easy to use. recommend.
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: [email protected]. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Nov. 1, 2021
Prompt customer service to resolve problems or concerns that the droppshipper may have when utilizing the app.
Dear user, welcome to use Yoycol, we sincerely apologize that our service was not satisfactory for you. After checking your orders, we have found that your orders' production time are usually in 2-5 days. The supply chains are also improving production efficiency. As the shipping time is restricted by uncertain factors such as various countries and the current epidemic, we cannot fully control the shipping. However we are also actively communicating with many logistics companies to make sure the orders are delivered in time. We're also developing the functions of our websites to meet the customers requirements. The technicians are confident that 3D Mockup will be applied to more products and provide better services for all of us. We appreciate that you like our 3D Mockup function,, we are striving to use more resources to develop this function. Please contact us in email or website if you need services, we will be in touch. We welcome you to contact us on business matters. Our staff will commit to improving their delivery and give you the star service you deserve.
Jan. 3, 2022
Well I ordered some sample items back in August. I am still waiting for the correct ones. I have sent 3 emails, messaged them via Facebook, and 3 different numbers on WhatsApp to still not have them. This is after I just placed another order for $300+. They still have not replaced the sample order. They wont email you back, I've never received one from them Your print Colors will be off from item to item even if you use the same artwork. They don't follow the artwork guidelines you upload. Update placed another order, my 4x hoodie is the size of a XS childs. all my polos came in 2-3 sizes smaller then the tag states They failed to put my personal tag on any of my products even tho I am being billed for it. These people are bad, they don't check any of the work they do. Al
Hello from support team of Yoycol, Due to the different time zone, we were unable to reply to your message in time, and we are deeply sorry. Thank you for using yoycol online human customer service. According to your feedback, we have checked the records and found that the after-sales problems of the three products with the order number 203506602906935296 have been dealt with by the after-sales team, and the refund application was submitted on September 23. The Finance also processed the application after receiving the application. The total refund amount of the three products: $37.15 (product cost and corresponding logistics cost), please check your refund receipt, if you have further questions, you can consult the stripe platform. You can place the new order if you still need these three item , and provide the yoycol order number to us , we will let the factory keep eye on it . Your evaluation is the mirror of our service. We will continue to improve our service quality and provide you with a better customer experience . We hope you can further update your comments on this incident so that we can better understand your needs. If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is [email protected] In addition, you can find the jivo online chat portal on our official website. Thank you for using yoycol to print your inspiration. Lan best regards! Yoycol Support Team
July 21, 2021
UPDATE App issues. On chat with tech support for 4.5 hrs and (with 6 comments from tech support) 2nd chance starting to look like a bad choice. Because I believe in being fair I'm going to give this application a 2nd shot. Everyone falls short and deserves a second chance. Hopefully, this app will not let me down the second time. I Will update in two weeks from today
We are deeply sorry that we have left you a bad consulting experience. As a supplier, we cherish every customer who accompanies YOYCOL to grow. We attach great importance to this problem and will strengthen the service and communication skills of employees . For the problem you encountered about how to adjust the price, we has been updated to help center . There is link of help center about how to edit the price. You can track this link to check detail . https://www.yoycol.com/helpcenter/NaN/93 The retail price is the amount you charge your customer for your product.Your profit is retail price minus cost at Yoycol. (Retail price=Product's price at Yoycol+Shipping rate+Profit you add) First, enter your store and click Yoycol apps. Second, choose one product to design and publish it. Third, you can set a retail price after clicking 'Publish' button. Thank you for your comments and feedback. We are always concerned about and committed to improving our service. We hope our processing result can get your further comment, thank you ! If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is [email protected] . In addition, you can find the jivo online chat portal on our official website. best regards! Yoycol Support Team Supervisor
July 6, 2021
It’s very convenient. I like this plugin very much. I recommend it. Many products can be uploaded accurately, which makes our shop more abundant and customers choose more
Thanks for your positive comment, we really appreciate your evaluation.We will comtinue to strenghten our customer service and our product. We are very happy to work with you