OC Meta Pixel Facebook Pixels
Orichi Facebook Pixel, Tiktok Pixel, Meta Pixel
Rating
4.8
feedback
75
chart
#299
All reviews
Review RSS Feed
Dec. 7, 2025
The app is really good and the customer service is outstanding!!
Thanks so much — we really appreciate your kind words! 🙏 We’re glad the app is working well for you and that our support stood out. If you ever need anything else or want help optimizing, just give us a shout — we’re here for you! 😊
Nov. 30, 2025
EDIT 11/29 POST RESPONSE FROM ORICIHI: Anyone lucky enough to read this message will not regret it. I would like to point out that no refund was made. At the time, I was on a trial period, so I would have paid (even a high price!), so there was no refund. I also pointed this out separately, so I don't understand why it was taken into consideration in the response. So, from this alone, it is clear that they don't know what they are talking about or how to deal with customers. Unfortunately, I am no longer your customer, as I have felt cheated several times. The basic video they sent me makes no sense and proves nothing. I asked them one thing and they replied with another. PRE: I feel cheated Downloading this app was my downfall. Unfortunately, I trusted the positive reviews, but if you think about it, no one really bothers writing positive reviews. Most of the time, reviews are written by people who’ve had serious problems, so they’re negative. This is one of those. Stay away. Data not tracked correctly, non-existent customer service (they respond after 7 hours and never when you need them), for a simple configuration job they took about 3 days without ever completely resolving it and showing the correct time zone in the data (other apps do it immediately, it's just a basic configuration). The only response they give is “our team is working for you, you have to be patient.” Bot-like responses, always identical, that don't let you know if they're reading your follow-up questions. A service to stay away from, it only caused me problems during Black Friday week. Not up to standard for me.
[We hope Shopify and other merchants reading this understand the context of this situation] [Last update] [We cannot issue a refund for this store because you have not made any payment] Thank you for sharing your experience. We’re truly sorry that our app and our support did not meet your expectations during such an important period. We understand how stressful tracking issues can be, and we take your feedback seriously. We’ve already: - explained all your questions clearly - provided a screen-recorded video to demonstrate everything - made sure that your pixel is tracking properly and safely We also issued you a full refund right away because we never want merchants to pay for something they don’t feel confident using. Just to note: - If our app were actually unreliable or fraudulent, we don’t think you would still be using it today. - After carefully explaining and addressing all your requests, asking us to pay $1,000 for waiting less than 24 hours over a weekend is truly beyond the scope of our service. We hope you can understand this context. We hope Shopify and other merchants reading this understand the context of this situation. — The Orichi Facebook Pixel team.
Nov. 13, 2025
I was experiencing technical issues with our facebook pixel (Specifically server side event_source_url parameter being blocked). The official Shopify Facebook and Instagram app wasn't working correctly and it was nearly impossible to get someone from Shopify to look at it. We spent weeks trying to get it fixed only to get the runaround from both Meta and Shopify both pointing fingers at each other. The Shopify AI assistant Sidekick recommended going with a 3rd party app. I downloaded this app and got technical assistance right away from their support. I was able to quickly connect it and disconnect the facebook/instagram app (to avoid duplicate events). It's working great now and the server side issue is fixed.
Thanks so much for the detailed feedback — I’m really glad our team could jump in and get that server-side issue fixed for you! 🙏 Great call disconnecting the Facebook/Instagram app to avoid duplicate events — if you want, we can help review your event setup or optimize deduplication to make sure everything stays clean. 🚀 If anything else pops up, just send us a message — we’ve got your back. 👍
Nov. 11, 2025
Excelente servicio, soporte, mis campañas ahora funcioan mejor, mejroes resultados
Thank you so much for your review! 🙌 We’re really happy to hear that our service and support helped improve your campaigns and results. If you ever need anything else, we’re always here to help! 😊
Oct. 16, 2025
Customer support was super friendly and helpful! I set it up half way and they messaged me in whatsapp to help me complete the set up. I've never seen this level of customer service!
Thank you so much for your kind words! 🙌 We're really glad you had a great experience. Our team is always happy to reach out and make sure everything is fully set up and running smoothly. If you ever need more help, just let us know — we’re always here for you! 😊
Oct. 14, 2025
So far, the app is extremely easy to set up, and the team is very reactive. They check up on you as soon as you're done seting it up and they check everything. Plus, they're very kind. Highly recommended.
Thanks so much for the lovely review! 🙏 We’re thrilled setup was easy and our team could help — we always try to follow up and make sure everything’s working smoothly. If you ever need anything else or want optimization tips, just give us a shout. 😊
Oct. 6, 2025
Received good and prompt support. Pixel set up was seamless and easy.
Thanks so much for the kind words — we’re really glad the pixel setup was seamless and our team could help quickly 🙌 If you need anything else or want help optimizing tracking, just send us a message — we’re always here to help 😊
Aug. 25, 2025
Very easy to install and use the pixel. App support helped and confirmed everything working well. Thanks
Thank you so much for your kind words! 😊 We're happy to hear the pixel setup was smooth and our support team could assist you. Let us know anytime you need help — we’re always here for you! 💪✨
Aug. 13, 2025
The app works perfectly, but what really stood out to me was the customer support. The team at Orichi was quick to respond, super helpful, and clearly knows what they're doing. They guided me through everything and made the whole setup process smooth and stress-free. It’s rare to find support this good — highly recommended!
Thank you so much for the amazing review! 😊 We're thrilled to hear the setup went smoothly and that our support team made a great impression. Your kind words mean a lot to us — we’re always here if you need anything! 💪✨
July 11, 2025
The customer service was 10/10. I had a technical issue, and they resolved it patiently and efficiently.
Thanks for the awesome 10/10 review! 😄 We're so glad our team could tackle that technical issue for you with patience and efficiency. Your kind words mean a ton! Reach out anytime if you need us again.
June 30, 2025
Great app with great support. Totally recommended.
Thank you so much for the kind words! 🙌 We’re glad you’re enjoying the app and our support team was able to help. Don’t hesitate to reach out anytime — we’ve got your back! 😊
June 18, 2025
March 21, 2025
These is real time tracking app. love it
Thanks for the love! 😊 We're thrilled you’re enjoying the real-time tracking with our app. Keep rocking it, and hit us up if you need anything!
Jan. 27, 2025
As someone new to integrating Facebook Pixels with my Shopify store, I’ve tried a few apps, and so far, this one stands out. The catalog sync is smooth and functional, and the pixel tracking, including the Conversion API, appears to be working well. The setup process is user-friendly, even for beginners, and the app provides a clear way to track events effectively. While I’m still testing its full capabilities, it seems like a solid choice for anyone looking to streamline catalog management and enhance pixel tracking. So far, so good!
Thank you for your detailed feedback! We're pleased to hear that our app stands out for you as you integrate Facebook Pixels with your Shopify store. It's great that you find the catalog sync smooth and the pixel tracking effective, especially with the Conversion API. We're glad the setup process is user-friendly for beginners like you. If you have any questions as you continue testing its capabilities, feel free to reach out. We're here to support you! 😊
Jan. 27, 2025
I just installed the app, Peter is super helpful and it seems like everything is working great
Jan. 26, 2025
I recently started using the Orichi app on my Meta Pixel device, and I can confidently say it has completely transformed my experience. If you're looking for a powerful, intuitive app that seamlessly integrates with the Meta Pixel’s impressive features, Orichi is the one you need!
Thank you for your enthusiastic review! We're thrilled to hear that the Orichi app has transformed your experience with your Meta Pixel device. It's great to know that you find it powerful and intuitive while seamlessly integrating with the Meta Pixel's features. Your recommendation means a lot to us! If you have any questions or need assistance, feel free to reach out. Happy to help! 🌟