Zakeke ‑ Customizer 2D 3D
Shopify Product Customiser & 3D Configurator - Zakeke
Rating
4.3
feedback
108
chart
#240
Reviews Over Time
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Time spent using app
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Less than an hour
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Reviews Summary
Zakeke is a highly praised app by ecommerce merchants for its customization features and customer support. Users appreciate the ability to create personalized products easily, reducing back-and-forth communication with customers. The real-time preview with dynamic weight and pricing is highlighted as a game-changer, enhancing the overall shopping experience. The app is commended for its integration with Shopify and the positive impact on brand image. However, some users mention challenges with initial setup and the need for more detailed documentation. Issues with font recognition in certain design software and limited customer service availability on weekends are also noted.
Highlights
Rating Breakdown
All reviews
Oct. 6, 2024
SUSAH NAK BERCAKAP DENGAN SUPPORT ADVISOR !!! NEED HELP !!!
We are very sorry for your frustration. We have been responding to all the messages you’ve sent us, but we suspect that our replies are not reaching you or are ending up in your spam folder. You are requesting support for an issue with a product that you are NOT using Zakeke for, but another app! I’d be happy to explain everything on a call if you respond to our messages.
Sept. 17, 2024
I use Zakeke to create a 3D Guitar Configurator that enables my customer to preview and build their dream guitar. This helps me get rid of numerous back and forth mails with the customer to create custom renders, gives the customer real time preview with amazing features like dynamic weight and pricing. It really changed everything for us
Aug. 26, 2024
Scelto tra tanti altri configuratori 3D, Zakeke è stato il migliore dopo settimane di valutazione, e ha portato i suoi frutti. È perfettamente integrato con i nostri modelli 3D già sviluppati, abbiamo dato la possibilità ai nostri clienti di mettere mano al prodotto, riducendo costi di personale e tempo di produzione. È una scelta estremamente vantaggiosa perché porta nuovi utenti al sito, rafforza l'immagine del nostro marchio e dà quel di più che non ci si aspetta da un'esperienza online. La sfida principale potrebbe essere il setup iniziale, ma grazie all'assistenza dedicata, abbiamo gestito tutto senza particolari sforzi. Lo consiglio vivamente a chiunque voglia migliorare l’esperienza di acquisto online con prodotti personalizzati.
May 24, 2024
App works well. 3 stars because if you use Coreldraw, corel doesn't recognize the font when you import the svg. ( I did ask for help with this and they said it works fine with Illustraor etc..) This then causes a huge issue of figuring out what font was used. You can use Inkscape to figure it out but at that point I can do a layout way quicker. If they figured out the Corel issue this would be a great app. So to save my sanity I think I will be deleting it.
Thank you for your review; the honest opinions of our customers help us improve. Zakeke's ultimate goal is to help print providers automate and scale operations by generating print-ready files that require no further intervention for order fulfillment. Among the various formats, Zakeke generates an SVG file according to international standards, which all graphic software, including CorelDRAW, can read. CorelDRAW still reads the SVG file but doesn't identify the font used. The SVG standard includes the font name in quotes (e.g., "Adamina"), but CorelDRAW fails to recognize it, requiring manual font identification. While this is a limitation of CorelDRAW, we understand it impacts your operations. We will soon release a fix to remove the quotes in the SVG for CorelDRAW, ensuring the font is recognized automatically. ***UPDATE July 2024*** Fix released last July 8. There are no longer any compatibility issues with SVG outputs in CorelDraw.
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