Zakeke ‑ Customizer 2D 3D
Shopify Product Customiser & 3D Configurator - Zakeke
Rating
4.2
feedback
112
chart
#265
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
1%
-
Less than a month
10%
-
Less than a year
45%
-
More than a year
42%
Reviews Summary
The reviews for the Zakeke app on Shopify are quite varied, with a mix of positive and negative feedback. Many users appreciate the excellent customer support provided by the Zakeke team, mentioning quick responses and helpful assistance in setting up and using the app. The app itself is praised for its customization features, ease of use, and integration with Shopify. Users highlight the ability to create 3D configurators, improve customer experience, and offer personalized products efficiently. However, some negative aspects mentioned include difficulties in communication with support, issues with font recognition in certain design programs, and concerns about weekend customer service availability and billing practices.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 16, 2025
Grazie all'ottimo supporto e alla disponibilità del loro team, siamo riusciti ad avviare con successo questa iniziativa con Zakeke. Sono molto attenti a soddisfare i requisiti del cliente cercando di trovare sempre la soluzione migliore, anche laddove abbiamo incontrato ostacoli non previsti. :)
Jan. 10, 2025
Thank you for your quick response and refunding the payment.
Hello, thank you for sharing your experience with us. We're sorry you've encountered these issues. As per our support responses, we confirm to have already refunded your account, you should be able to see it within a few days. Thank you again for your patience.
Nov. 19, 2024
Oct. 6, 2024
SUSAH NAK BERCAKAP DENGAN SUPPORT ADVISOR !!! NEED HELP !!!
We are very sorry for your frustration. We have been responding to all the messages you’ve sent us, but we suspect that our replies are not reaching you or are ending up in your spam folder. You are requesting support for an issue with a product that you are NOT using Zakeke for, but another app! I’d be happy to explain everything on a call if you respond to our messages.
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