Zakeke ‑ Customizer 2D 3D for Shopify

Zakeke ‑ Customizer 2D 3D

Shopify Product Customiser & 3D Configurator - Zakeke

Rating

4.3

feedback

66

Reviews

chart

#264

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    21%
  • Less than a year
    53%
  • More than a year
    21%

Reviews Summary

Zakeke, a Shopify App for product customization, has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the extensive features and easy integration with Shopify. The app allows for the creation of customizable products from existing Shopify products, offers various pricing structures, and has a well-designed front end. Users have also praised the helpful and responsive customer service, noting that the team has been proactive in addressing issues and providing support. Additionally, the 3D preview feature has been highlighted as a sales booster. However, some users have expressed concerns about the app's pricing strategy, slow customer service response times, and limitations in functionality, particularly when it comes to integrating with Print-on-Demand services. Despite these drawbacks, Zakeke has shown potential for improvement and innovation, with users noting ongoing enhancements and a willingness to address feedback.

Highlights

Extensive features and easy integration with Shopify
Responsive and helpful customer service
Mixed feedback on pricing strategy and limitations in functionality
Potential for improvement and ongoing enhancements
Positive impact on sales through 3D preview feature

Rating Breakdown

  • 5
    76% (50 ratings)
  • 4
    8% (5 ratings)
  • 3
    8% (5 ratings)
  • 2
    3% (2 ratings)
  • 1
    6% (4 ratings)

Reviews with Text

  • 98% (65)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

Nov. 6, 2025

This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.

Using app

5 months

Total reviews

2

Average rating

3.5

5 / 5 Share

Sept. 24, 2025

Great app with extensive features. Integration into shopify is quick and easy. Customizable products can be created from existing shopify products, so the plugin can handle variant products and stock levels. It has many options to build pricing structures e.g. based on print type, print size, quantity and more. The front end is designed well and doesn't feel like an external tool at all. We've tested several customization plugins, and this one finally has all the features we need. Plus, customer service has been really helpful with a few details we were missing.

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 10, 2025

Zakeke is a fantastic personalization tool! Easy to use, seamless Shopify integration, and great support. The 3D preview really helps customers and has boosted our sales. Highly recommended!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2025

Guisi and the team have been outstanding and a pleasure to work with. Creating custom designs for our products on Shopify has been so simple and seamless thanks to Zakeke -- keep job so far, highly recommend!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2025

Great experience as a seller with the team. Fast, pro-active and friendly communication and a lot of willingness to find solutions and also advancing trust in growth. As the tool is constantly evolving, some reviews I saw here regarding a bad buyer experience are not true anymore. The usage for the customer is more intuitive now. Very reliable tool - would 10/10 recommend.

Store

Nyfter

Using app

Over 2 years

Total reviews

4

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more