Zakeke ‑ Customizer 2D 3D
Shopify Product Customiser & 3D Configurator - Zakeke
Rating
4.3
feedback
66
chart
#264
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
21%
-
Less than a year
53%
-
More than a year
21%
Reviews Summary
Zakeke, a Shopify App for product customization, has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the extensive features and easy integration with Shopify. The app allows for the creation of customizable products from existing Shopify products, offers various pricing structures, and has a well-designed front end. Users have also praised the helpful and responsive customer service, noting that the team has been proactive in addressing issues and providing support. Additionally, the 3D preview feature has been highlighted as a sales booster. However, some users have expressed concerns about the app's pricing strategy, slow customer service response times, and limitations in functionality, particularly when it comes to integrating with Print-on-Demand services. Despite these drawbacks, Zakeke has shown potential for improvement and innovation, with users noting ongoing enhancements and a willingness to address feedback.
Highlights
Review RSS Feed
All reviews
Nov. 6, 2025
This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.
Sept. 24, 2025
Great app with extensive features. Integration into shopify is quick and easy. Customizable products can be created from existing shopify products, so the plugin can handle variant products and stock levels. It has many options to build pricing structures e.g. based on print type, print size, quantity and more. The front end is designed well and doesn't feel like an external tool at all. We've tested several customization plugins, and this one finally has all the features we need. Plus, customer service has been really helpful with a few details we were missing.
Sept. 10, 2025
Zakeke is a fantastic personalization tool! Easy to use, seamless Shopify integration, and great support. The 3D preview really helps customers and has boosted our sales. Highly recommended!
July 10, 2025
Guisi and the team have been outstanding and a pleasure to work with. Creating custom designs for our products on Shopify has been so simple and seamless thanks to Zakeke -- keep job so far, highly recommend!!
June 23, 2025
Great experience as a seller with the team. Fast, pro-active and friendly communication and a lot of willingness to find solutions and also advancing trust in growth. As the tool is constantly evolving, some reviews I saw here regarding a bad buyer experience are not true anymore. The usage for the customer is more intuitive now. Very reliable tool - would 10/10 recommend.
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