Zigpoll Customer Surveys

Dec. 20, 2024

** Update Dec 2024 ** Zigpoll is easy to use and we get fantastic customer support. I've gotten quick responses and help. You can't get any better than that. Thank you, Jason! *** Original review from Summer 2024 *** SUPER THRILLED!!! Great app + incredible customer support. As a small business owner getting ready for a 2-day shopping event, this was exactly what I needed to set up a sweepstakes campaign. I needed that was easy to "turn on" and did not require any coding/changes to my custom Shopify theme. Jason (the founder) emailed me after my download and offered to answer any questions. The next day, he hopped on a zoom call to help me out. I'm thrilled with how it went. I got help FAST and now my day has gone from stress-level 8 to stress-level 3. I'm starting on the free plan and testing out various flows. I love that all features are available (rather than blocked by hefty pricing tiers). There's lots to love about Zigpoll. THANK YOU!

Aug. 8, 2025

Create customer service

June 5, 2024

I really appreciate the ease of use to create different kind of survey that can be adapted to the brand

June 4, 2024

Amazing customer service. Assisted me with a custom scenario quickly.

June 2, 2024

May 24, 2024

We have been very pleased with using the platform so far. It is extremely intuitive and easy for our entire team to use. We now rely solely on Zigpoll for sending surveys like NPS and pop-ups during the customer journey on our site. We requested some updates to better suit our business and client needs, and Jason has been incredibly helpful in implementing various updates. This demonstrates the company's commitment to evolving according to the needs of different clients! We highly recommend it.

May 21, 2024

We use the app on all our Shopify stores now to collect post purchase feedback and NPS score emails. We are just scratching the surface at this point. We had an issue with reaching the max number of emails we can send per month on one of the highest plans but Jason really helped us out during one our busiest times of the year by increasing our email send limit. We really appreciate that!

May 14, 2024

Jason (founder) has been extremely helpful with the setup, and the entire survey experience feels very premium compared to other apps!

May 7, 2024

Awesome app, user-friendly, and great customer service. Willing to jump on a call to walk you through the platform and continually developing the features. Free to get started, jump on board

May 3, 2024

Amazing app! Customer service was excellent. They were very fast in coming back to me with my query, thanks again Jason! I would highly recommend it.

May 2, 2024

The first Survey was so easy to create, and it worked!! Exactly as I hoped it would. It delivered the outcomes we expected too. We had one issue (user error, not app related), and the response from the help team was exceptional. They followed up a few days later, too. In a world full of monologues, having meaningful dialogue is unexpected.

April 30, 2024

This app is easy to use and construct the logic on surveys. Perfect for people who want to level up their site without needing to research coding. There are a few things that come across as "clunky" but for the price it's not worth complaining about.

April 24, 2024

Unbelievably good customer service (replied to me in about 5 minutes), complete with Loom videos. I can't recommend these guys enough. The app is great too, very easy to use and very useful for Paid Traffic attribution.

April 21, 2024

Once you get the hang of it, it's very helpful. Any confusion though, the staff is more than happy to help. Thank you!

April 19, 2024

Absolute game changer this application. You gain so much knowledge about your customer especially the survey on the thank you page (+70% completion rate). Next to that I would like to mention that Jason, who happens to be the founder, his support is exemplary. Quick and detailed responses who get you onboarded fast! I would recommend this app to anyone who seeks deeper knowledge of their customers. Ps Many apps slow do your store which I did not notice with this app

April 17, 2024

It does what I need it to link in with orders and customers. I've needed support twice now to ask if I can do certain things and both times received excellent help. I do know I'm only using part of it's function too.

April 16, 2024

Extremely customizable and the very best support team! Quick responses every time and they've helped us customize it perfectly for what we need. The insights are actionable and the interface is very intuitive.

April 16, 2024

Fantastic customer service. I sent an email request about updating legacy APIs and received an immediate response helping me resolve the request.

April 15, 2024

Zigpoll can be really powerful in terms of attribution if you know how to use it well. Jason is a really helpful guy!

April 14, 2024

This app is exactly what we were looking for; we love the flexibility in how we can deliver surveys, the user interface to build them is also great and super easy to use. The customer service is also top-notch as well!