Zigpoll Customer Surveys
Zigpoll Customer & Post Purchase Surveys - Shopify App Store
Rating
5.0
feedback
332
chart
#27
All reviews
Rating Breakdown
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Nov. 8, 2023
Thank you Jason for your kindness today and for promptly fixing a minor issue I had with my survey widget. I love this app and was so happy that you saved the day right when I needed it for my store!
Nov. 7, 2023
Had a chance to meet with the CEO and founder of Zigpoll. Great experience. He was pretty helpful
Oct. 25, 2023
So far so good! Both out-of-the-box surveys are great: Post purchase was what I was looking for and then the abandoned checkout is very useful. UI can feel a bit cluttered, but you get used to it quickly. I couldn't find one setting, so reached out to support and they were very helpful and helped me solve it very quickly!
Oct. 24, 2023
Set up was relatively easy along with reporting. The support (Jason) is top notch. Fast to respond and has helped us with any roadblocks we hit during our learning curve.
Sept. 26, 2023
Love using this app for simple, to the point polls! There are so many options to choose from, and while they are a little overwhelming at first, getting up and running is easy. There are some caveats with mobile on some options to be aware of, but overall this app fits our needs perfectly.
Sept. 26, 2023
As a small business, we love Zigpoll; it boasts remarkable user-friendliness, and the customer service is truly exceptional. We proposed a (minor) update to enhance the user experience, and Jason successfully executed it within a matter of hours. This level of responsiveness is truly remarkable and unheard of! Moreover, it's fantastic for gaining insights into where our customers are discovering us and understanding their skin types. 10/10, highly recommend.
Sept. 25, 2023
We love Zigpoll. It gives us fast insight into how our customers feel about the products and our website, so we can act quick to resolve issues or improve our site and offerings.
Sept. 22, 2023
I recently had the opportunity to use Zigpoll for creating our customer post purchase surveys, and I must say I was quite impressed with the platform. Zigpoll offers a straightforward and user-friendly experience that makes survey creation a breeze. One of the standout features of Zigpoll is its intuitive interface. Even if you're not tech-savvy, you'll find it easy to navigate through the platform. Creating, designing, and customizing surveys is a straightforward process, and I was able to get my survey up and running in no time.
Sept. 20, 2023
Zigpoll has just about any survey feature you may want and excellent customer support service! It's what I use by default on any new store.
Sept. 15, 2023
It worked perfectly as per my need. We can add logics for the slides and many more things
Sept. 8, 2023
Great app and very simple to use with the right amount of analytics and A.I. driven insights. Incredible support as well, thank you Jason!
Sept. 8, 2023
Customer service reps are always really clear in their responses. I typically don't have to do any back and forth.
Sept. 7, 2023
Surveys are highly and easily customizable, they integrate seamlessly with Shopify, and the support team is there when you need them. Huge upgrade for us vs trying to integrate an external survey platform (like we were doing previously).
Sept. 5, 2023
Customer service has gotten back to us incredibly fast (1-2 hours) any time we needed help. The free plan is amazing for getting set up and knowing if ZigPoll is the right fit. I love that we can put a widget or embed link on any page of our website as well as the easy integration with the Shopify order confirmation page.
Aug. 30, 2023
Outstanding customer service from Jason. Helped us to configure the app to exactly what we wanted. Excited now to get some great quality insights!
Aug. 23, 2023
Easy to use, plenty of different survey options, and great customer support. Would recommend. The exit page survey is worth it, especially for very small businesses just getting started.
Aug. 14, 2023
Having evaluated a few different survey apps, Zigpoll stood out in terms of two areas. 1.) Service - I had a lot of questions specifically about the functionality and control we would have with our surveys. Jason was super informative and walked me through everything. It wasn't a sales pitch either. I never felt pressured or pushed into their app. 2.) App functionality - Surveys were easy to setup and integrate into Shopify. The app has so many features giving you a lot of control. The reporting is amazing. You can raw data access or charts/insights that allows you to better understand your customers. I am almost 2 weeks into using the app and have 3 surveys running collecting 500-1000 responses a week. No complaints. I highly recommend this app!