One Click Upsell ‑ Zipify OCU
One Click Upsell - Zipify OCU
Rating
4.6
feedback
461
chart
#203
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
16%
-
Less than a year
55%
-
More than a year
26%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, users appreciate the app's ability to increase sales and average order value. Many users praise the customer support team for being responsive and helpful in resolving issues. The app is also noted for being easy to use and integrate with Shopify stores. However, on the negative side, some users have raised concerns about high usage fees, unclear subscription plans, and occasional technical glitches that affected their sales. There are also mentions of issues with customer service response times and template answers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 17, 2025
Not only is the app fantastic, but the customer service is truly exceptional. The team is always incredibly quick to respond and genuinely helpful. Highly recommend — 10/10!
April 1, 2025
While some features or refinement may be lacking compared to other comparable apps, the company is continually updating its feature set and and has A+ customer support that is very helpful with implementation support. Also very open to learning from customer feedback, suggestions, feature requests.
Dear Patriot Shave, Thank you for the thoughtful review! We appreciate your honest feedback and are glad to hear our support team has been helpful during implementation. Continuous improvement is a big focus for us, and customer suggestions play a huge role in shaping our roadmap, so thank you for being part of that process. We're here anytime you need us! Team Zipify
March 31, 2025
Dear LaPlage, Thank you for the 5-star review! ⭐️ We appreciate your support and are glad you're enjoying our app. If you ever need anything, we’re here to help! 😊 Team Zipify
March 31, 2025
It feels like getting taxed. The usage fees are outrageous, 500 dollars + a month just for 10000 in revenue. Its insane, im moving to reconvert, i calculated it and they only have 150 in fees for the same amount of revenue.
Dear DriveView, We’re sorry to hear that our pricing didn’t meet your expectations 💙. Our goal is to provide a model that reflects the value our app brings, but we understand every business has different needs. We truly appreciate your feedback and will continue working to ensure our pricing remains fair and competitive. If there’s anything we can do to help or clarify, please don’t hesitate to reach out ✨. Wishing you all the best with your store! 🚀 Team Zipify
March 26, 2025
The product itself is ok, but there are just a couple of things I would like to point out. 1. Customer service: although I have been happy in the past with their professionalism and thoroughness of responses, I can't help but rate their service as not good after the most recent conversations. Super "template answers" and you have to make the request at least 3-4 times before you get an answer actually tailored for you. 2. Product: it's quite intuitive, but the fact that it is unusable if a customer purchases with a different currency than your store makes it virtually unusable unless you sell to one market only. 3. Subscription plan: you have a 30-day free trial, and so far so good, after that you pay in increments based on the additional revenue the app generates for you + a fixed monthly fee no matter what happens. This is not at all clear when you subscribe. They will also continue to charge you the fixed even if you deactivate the app and remove it from your store... according to them the only way to not pay it is to message them and have them issue you a refund credit but only after you've paid (although a colleague once did it first, since it's the most intuitive thing to do). Overall, I don't feel like recommending it now and I'm actively looking for an alternative. Maybe I will change my review in the future.
Dear Virela Pets, Thank you for sharing your honest feedback. We appreciate you recognizing our past customer service efforts, and we're sorry to hear that your recent experience didn’t meet your expectations. We take your concerns seriously and will review how we can improve our responses to be more personalized and efficient. Regarding the product limitations with multi-currency purchases, we understand how important this is for global sellers, and we’re actively looking for ways to enhance functionality in this area. As for the subscription plan, we apologize for any confusion. We strive to be transparent about pricing and appreciate your feedback on the clarity of the billing process. If there's anything we can do to address your concerns or clarify details further, please don’t hesitate to reach out—we’d love the opportunity to improve your experience. We truly value your business and hope to regain your trust in the future. Team Zipify
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