One Click Upsell ‑ Zipify OCU
One Click Upsell - Zipify OCU
Rating
4.7
feedback
413
chart
#223
All reviews
Rating Breakdown
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Nov. 17, 2022
We just downloaded this app because our other upsell app had limited functionality. After the first couple of days we are already seeing a 2-3x increase in upsells which is amazing. I have no doubt over time, with more testing we will be able improve upon these early successes. This app is a no-brainer if you have up or cross sell products.
Hey Kennedy Blue! Thank you for leaving us a review. Stoked to hear that you're already seeing 2-3x increase in upsells with OneClickUpsell! We know you'll continue to improve upon your successes, too, and if you need anything, please reach out. Glad to have you on board! - Team Zipify
Nov. 16, 2022
The supports are not well-trained to deal with tech issues, and the tech specialists seems busy. I had an issue of the invoice email trigger and they took several days to response me 3 times while I kept updating them my conversation with the shopify support. And from the responses I am feeling they have no idea how the app works with Shopify system to trigger notification emails. Besides, there was an urgent issue that the app conflicted with another discount app, which resulted many customer complaints. The support was not able to help me out and the specialist is not available at the moment. They even didn't suggest me to turn off the app to see if it works, and finally I resolved the issue by turning off the app.
Hi lingsDev. Clearly, we've let you down and we sincerely apologize. We reviewed all your conversations with our team. Thank you for being cordial with our support team. There are 2 main issues that remained unresolved and rightly caused frustration for you and your customers. These both are serious concerns and we didn't do a sufficient job assisting you. We are grateful you've brought this to our attention and are committed to taking corrective action. Moving forward, we are in the process of retraining the Zipify Support Team on how Shopify emails interact with our Post Purchase and Thank You Page offers. We are also going to review our knowledge base documentation and improve the readability of this information. In regards to USO discounts not showing in the cart page due to OneClickUpsell, this is not something we've seen before. We are 100% confident our team can fix this given the opportunity. As you mentioned in your review, we should have immediately recommended disabling the OCU app while we investigated the issues. We have already taken action to re-educate our support team on the best course of action in this and similar urgent support situations. If you'd like us to fix this issue we will provide priority support and the fastest timeline possible. We have the utmost respect for your business and the time you've spent with OCU. We'd like to extend our apologies again. If you would like to give us a second chance to make this right our Customer Service Manager will personally oversee fixing the USO discounting issues on Checkout. We value your experience and will do what it takes to make this right.
Nov. 11, 2022
Good app, best customer service, specially Tasha, so TOP. -----------------------------------------
Hey Caricatúrame™! We are glad to hear that you are having a good experience with the app and our customer service team, especially Tasha. She rocks! Thank you for leaving us a review. If you need anything, please reach out. - Team Zipify
Nov. 10, 2022
Outstanding app. INSTANTLY Added an extra $6,000 (or 10%) in revenue during our first month! PLUS - Zipify has one of the BEST customer support teams I've ever encountered. Always there to help, always willing to go the extra mile.
Hey DearUNIVERSE.com! Thank you for leaving us such an awesome review. SO stoked to hear that OneClickUpsell added an extra 10% in revenue in your first month! 🤩 We agree, our support team is top-notch and we will be sure to let them know you think the same. If you need anything, please reach out. - Team Zipify
Oct. 24, 2022
Zipify Support team is just amazing, they are very agile and kind. They solved our problem quickly.
Hey Shapengo! We might be biased, but we think our support team is the best in the biz. So glad they were able to solve your problem quickly. Thanks for leaving us a review! If you need anything, please reach out. - Team Zipify
Oct. 11, 2022
It made money the very first customer that saw it pop up... so it works. The value this app will bring is well, invaluable.
Hey Red Dot Laser Engraving! Thank you for leaving us a review. Stoked to hear the app increased your revenue so quickly! If you need anything, please reach out. - Team Zipify
Oct. 4, 2022
Amazing App & the support is very helpful, they will take the extra step to make sure your issue get solved. HIGHLY RECOMMENDED
Hey Meilstones! Thank you for the recommendation and for leaving us a review. We are glad to have you on board and to hear that our support team went above and beyond to help solve your issue. If you need anything, please reach out. - Team Zipify
Oct. 4, 2022
Excellent - using it to create post checkout upsells and already it is paying for itself. It is easy to use also, and the support is excellent.
Hey The Rose Tree! Stoked to hear that you're already increasing revenue with the app. Our support team is excellent and we are happy you agree. Thank you for leaving us a review. If you need anything, please reach out. - Team Zipify
Oct. 3, 2022
Pretty awesome app and support. Ezra's brand. Tried many other landing pages and I think this one suits our need the most
Hey Projectisr Us! Thank you for leaving us a review. Happy to hear the app is meeting your needs. That's why we built it! If you need anything, please reach out. - Team Zipify
Oct. 2, 2022
looks like the app is created and is now deserted. There's no one to answer your query. The funnel that I set isn't working. Don't think they are even interested any more...
Hi DodgeWaters, Our support team responded to your inquiry in the chat and tried to call you yesterday to discuss your concern. We were unable to reach you. We would sincerely like to connect with you and help you troubleshoot any issues you may be having with the app. If you would prefer to call us, please use this number (800) 770-8216 ext 1 from 9am -4:30pm ET Monday-Friday. Thank you. -Team Zipify
Sept. 30, 2022
So far so good! Support is stellar. I had a lot of questions and they answered them all and helped me get up and running.
Hey Best Nest Wellness! Thank you for leaving us a review. We are stoked to hear that you had a stellar experience with our support team! We think they're awesome, too. If you need anything, please reach out. - Team Zipify
Sept. 28, 2022
Works great and easy to use. I would recommend to others in the ecom space. ..............................................................................................................................................................................................................................................................................................................................................................................................................
Hey Foxs Bargains Aus! Thank you for leaving us a review and for the recommendation. We are glad to hear that the app has been easy for you to use. If you need anything, please reach out. - Team Zipify
June 11, 2024
Really great product and customer service. Def recommend to anyone that is looking for an upsell or cross-sell app.Great CS.
Hey Keebos! Thanks for the review and recommendation! Glad to have you on board. If you have any questions or need anything just reach out. -Team Zipify
Sept. 20, 2022
I love how easy to use OCU is. I've been using it years ago before the integration with Shopify, and now with the integration, it's a night-and-day difference. It's basically turn-key. Just flipped the switch on, and we're immediately generating extra revenue. Also, the support is world-class. Very responsive and helpful. Thank you guys!
Hey Anson Belt & Buckle! We are stoked to hear you're generating extra revenue with OCU and that your experience has been seamless! Awesome! We might be a bit biased, but we think our support team is top-notch, too. Thank you for leaving us a review. If you need anything, please reach out. - Team Zipify
Sept. 13, 2022
The application is very good but it is not possible to add clickable links in the description of a post-purchase upsell, it's really a pity because it would allow to click on it to bring up a page of our site that gives more details about a product or a service to be sold in upsell and that is complicated to understand or that requires additional information. Additional content blocks 1 and 2 are not sufficient in this situation. If this feature is added, the application becomes perfect.
Hey Sabre Galactique! Thank you for leaving us a review. We are glad to have you onboard. Our team is continuously releasing new features and updates for the app, so please stay tuned! If you need anything, please reach out. - Team Zipify
Sept. 6, 2022
I have been using this application for almost 5 years with many stores. I have always been satisfied. It is still the best in my opinion.
Hey Pragma style! 5 years!! That's AWESOME. We are so glad to have you onboard and thanks for leaving us a review! If you need anything, please reach out! - Team Zipify
Sept. 6, 2022
I was looking for an upsell app and Zipify fit the bill best to work with ReCharge which is my subscription app. Zipify is easy to use and figure out. Ezra is a legend so the bonus trainings provided from him and the team have been an awesome surprise!
Hey The Billboard 500 Club! Awesome to hear that OCU was the best fit for you. That's why we built the app, to help people like you be more profitable. Ezra is the GOAT and we're glad to hear you're taking advantage of the trainings he provides. Glad to have you onboard and if you need anything, please reach out. - Team Zipify
Sept. 2, 2022
The support is awesome. A lot of companies take ages to respond. The Zipify support team responds very fast. And what I love is how they check up on me to see if I need help... You don't get that from other support teams. Also, they're very knowledgeable and have helped with all my issues... THANKS!!!!!
Hey Sharpe Shop! We are stoked to hear you had such a great experience with our support team. They are truly THE BEST! Glad to have you onboard! If you need anything just reach out. -Team Zipify
Aug. 31, 2022
Dillon and his support team truly went above and beyond to resolve an issue for us during our trial phase. Even when they learned the issue was not on their side but in Shopify's API, they continued to offer their support, reaching out to shopify on our behalf, offering troubleshoot advice, and promptly following up with me with any updates or checking in to let me know they were still working on things. Amazing customer service. Thank you! The only reason I didn't give 5 stars is that I wish the post-purchase funnel was more customizable to better match our custom shopify theme.
Hey Strong Brand Social! Thanks for the review. We are a little biased, but we think our support team is the best in the business! We will be sure to let Dillon and the team know about your amazing experience. Sorry to hear that you find the funnel not as customizable as you'd like for your theme. We are continuously working on adding new features for OCU, so stay tuned. In the meantime, if you need anything just reach out. -Team Zipify
Aug. 31, 2022
I've been leaving money on the table... Looking forward to adding more upsells as we approach the holiday season. Thanks!
Hey National Park Posters! Thanks for the review. Glad to have you onboard and we hope you have your most profitable holiday season yet using OCU! If you have any questions or need anything just reach out. -Team Zipify