One Click Upsell ‑ Zipify OCU
One Click Upsell - Zipify OCU
Rating
4.7
feedback
427
chart
#184
All reviews
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Jan. 18, 2023
Stay away from this app. Not only have they charged me after I uninstalled the App in the trail period and they have not refunded me the money. It has utterly ruined my checkout. \Which doesn't work after adding to cart and have had to pay developers to remove the code that stopped the ability for normal checkout out button use and redirect. Not a good experience and has cost me hundreds if not thousands in sales.
Hi The Paw Co. Steve here, Customer Service Manager with Zipify.com. This review is very concerning. I'm extremely sorry you had such a negative experience and I'd like address each of your concerns and do what we can to make it right. Regretfully, I was unable to locate any outreach from your store to our support team with the concerns mentioned. If you did attempt to reach us please let me know what email address you used so I can review the support you received. First, I'd like to address the charge for OCU. The $35.00 charge has been refunded as of 1/18/2023. This refund will show in 5-7 days on the purchase credit card. The charge was created ($35.00) 12/15/22 and the app was removed (billing canceled) 12/16/22. This will result in a charge but we are always happy to refund when a merchant wasn't satisfied or if the merchant intended to uninstall before the trial ended. Next is the more concerning issue of your with the checkout button on your store. The feature you used of OneClickUpsell was the pre-purchase upsell function. This feature does have to interact with the store's theme and there can be conflicts with custom-built themes or regular themes that we haven't worked with before. While this is rare it can happen. Our support team is well equipped to handle any conflicts with our app and can remove the OCU code snippet as well as have our developers resolve any conflict issues. The OCU code snippet can also be removed from the app by turning the app status off. This will immediately fix issues that result from a conflict. Our support would have instructed the store to do this or done it for the store owner by requesting store access as an app developer. I apologize that we didn't get this information to you. We are very much interested in improving and learning from your negative experience. If you'd like to share what we could have done better to provide you support I will take direct action based on your feedback. I hope we can work together to improve your experience or at least learn from this experience. Wishing you massive success! Kind Regards, Steve
Dec. 26, 2022
Great app! Easy to implement and set up. Lots of information on how to set up your funnels. Within one day of setting up, we received our first sale from the upsell and continue to. Do yourself a favor and get this app!
Hey DK Avenue! Awesome to hear that setup was easy and you saw sales within one day! Thank you so much for leaving us a review. If you need anything, please reach out. - Team Zipify
Dec. 23, 2022
The Zipify One Click Upsell (OCU) app is a decent choice for individuals seeking an upsell solution, but it, unfortunately, falls short with its very apparent glitching on upsells and downsells and difficulty integrating with ALL conversation pixel tracking solutions. For this reason, I would not be comfortable recommending the Zipify OCU app as a viable solution to anyone. Although there may be benefits, the lack of integration with conversion pixel tracking is simply too restrictive and a major disadvantage. Prospective customers should seek out other methods that better suit their needs.
Hi Barton Watch Bands. Steve here, Customer Service Manager with Zipify.com. I do sympathize with the tracking script issues you experienced. Our support was not clear enough that Post-Purchase tracking scripts are not something we're normally able to support and we had attempted to go above & beyond our normal level of tracking script support. Shopify in kind doesn't offer support for these Post-Purchase scripts and recommends the Shopify Community or hiring a Shopify Expert if in need of assistance. I sincerely apologize that we have not been able to get the scripts to work for you. I want to be clear that the concerns you have are with the Post-Purchase tracking. For natively integrated tracking, there are no known issues and everything should be working correctly. I'm happy to post to the Shopify community for you and see if we can find other merchants that have been able to resolve similar issues. Shopify has also expressed to me that they will be more inclined to look into issues if they see interest from merchants in the Community. While I don't have an immediate solution to the post-purchase tracking I would like to offer a call with you to discuss your concerns and see what OCU could do to help you move forward. If you have found a suitable solution for your business please let me know. Currently, my understanding is all post-purchase apps are unable to provide these tracking scripts. I would really like to be able to offer this to our customers in the future. I'd really like a chance to discuss this! Please check your email for a link to schedule a call with us. I'm happy to offer a trial period if you do decide to try our app again now or in the future. We have a lot to offer and we will use your feedback to improve our support. Kind regards, Steve & Team Zipify
Dec. 22, 2022
This is a highly recommended app for every Shopify Store. It was very easy to setup and once I did we had our first sales! Customer service is great too! They wanted to make sure that my Store was up and running well with the funnels I created. They answered all my questions and I am happy I did choose Zipify OCU.
Hey My Land! We are happy you chose OCU, too! Stoked to hear setup was easy and sales started immediately. Also happy that you had a great experience with our support team. Thank you so much for leaving us a review and for the recommendation. If you need anything, please reach out. - Team Zipify
Dec. 22, 2022
I like the app, it integrates with my Shopify store. Support service is amazing. Pre purchase and post purchase work perfectly. You can upsell products and many more things. I will recommend it.
Hey Mommyz Love! Thank you so much for leaving us a review and for the recommendation. If you need anything, please reach out. - Team Zipify
Dec. 7, 2022
This is the application that every store needs to do what we all want... Increase your AOV! This is simple and easy to use and can't recommend this enough!!!
Hey Grill Your Ass Off! Thank you so much for leaving us a review and for the recommendation. Increasing AOV is the name of the game 💯. If you need anything, please reach out. - Team Zipify
Dec. 6, 2022
This app is amazing! 4 Days into the free trial and I made back all the money that this app would cost after the trial ended! The support is very fast and knowledgable and my experience has been nothing but amazing thus far! Thanks for everything!
Hey marnetic! We may be a bit biased but we agree, the app is pretty amazing and starts to make money practically overnight. Stoked to hear you're having a great experience and have already increased revenue. Thank YOU for everything and for taking the time to leave us a review. If you need anything, please reach out. - Team Zipify
Dec. 5, 2022
We've been using the app for weeks now and it works great. Customer service is super helpful and the app has been pretty easy to work into our current promotional efforts.
Hey Simple Loose Leaf! Stoked to hear you have had an easy time integrating the app and that our support team has been helpful! Thanks for leaving us a review. If you need anything, please reach out. - Team Zipify
Dec. 2, 2022
just learning this app. so far i have earned an extra 140.00 in sales!! I am very pleased so far. I can't wait to see what the future holds.
Hey insightful gifts! Happy to hear you're already earning extra money with the app and that you're very pleased. Thanks for leaving us a review. If you need anything, please reach out. - Team Zipify
Nov. 28, 2022
Very efficient and simple way to increase average order value. If you aren't using it, you are losing money!
Hey Harmony Coast! Happy to hear you're increasing your AOV with the app. That's why we built it. And we agree, if you aren't using OCU you're leaving money on the table! Thanks for leaving us a review. If you need anything, please reach out. - Team Zipify
Nov. 22, 2022
I needed help with the pre-purchase upsell offer and they were quick to respond with the answer I needed!
Hey The Graphic Tee! Stoked you were able to get the help you needed with the pre-purchase upsell offer and that our team responded quickly. Thanks for leaving us a review. If you need anything, please reach out. - Team Zipify
Nov. 21, 2022
Great customer service! Always very quick to answer any questions I am have with set up or segments.
Hey Myjestix! Glad to hear you had a great experience with out customer support team. Thanks for leaving us a review. If you need anything, please reach out. - Team Zipify
Nov. 20, 2022
Justine just gave me the BEST ONBOARDING EXPERIENCE I have ever received in my 19 years of being a business owner. She single handedly made me a customer for life!
Hey Wisdom of the Womb! Wow, what an awesome compliment to Justine and overall review! We might be a bit biased, but we think our support staff is the GOAT and we're glad you think the same. Thank you for taking the time to let us know about your experience. We will be sure to let Justine know how pleased you are with your onboarding. If you need anything, please reach out. - Team Zipify
Nov. 17, 2022
We just downloaded this app because our other upsell app had limited functionality. After the first couple of days we are already seeing a 2-3x increase in upsells which is amazing. I have no doubt over time, with more testing we will be able improve upon these early successes. This app is a no-brainer if you have up or cross sell products.
Hey Kennedy Blue! Thank you for leaving us a review. Stoked to hear that you're already seeing 2-3x increase in upsells with OneClickUpsell! We know you'll continue to improve upon your successes, too, and if you need anything, please reach out. Glad to have you on board! - Team Zipify
Nov. 16, 2022
The supports are not well-trained to deal with tech issues, and the tech specialists seems busy. I had an issue of the invoice email trigger and they took several days to response me 3 times while I kept updating them my conversation with the shopify support. And from the responses I am feeling they have no idea how the app works with Shopify system to trigger notification emails. Besides, there was an urgent issue that the app conflicted with another discount app, which resulted many customer complaints. The support was not able to help me out and the specialist is not available at the moment. They even didn't suggest me to turn off the app to see if it works, and finally I resolved the issue by turning off the app.
Hi lingsDev. Clearly, we've let you down and we sincerely apologize. We reviewed all your conversations with our team. Thank you for being cordial with our support team. There are 2 main issues that remained unresolved and rightly caused frustration for you and your customers. These both are serious concerns and we didn't do a sufficient job assisting you. We are grateful you've brought this to our attention and are committed to taking corrective action. Moving forward, we are in the process of retraining the Zipify Support Team on how Shopify emails interact with our Post Purchase and Thank You Page offers. We are also going to review our knowledge base documentation and improve the readability of this information. In regards to USO discounts not showing in the cart page due to OneClickUpsell, this is not something we've seen before. We are 100% confident our team can fix this given the opportunity. As you mentioned in your review, we should have immediately recommended disabling the OCU app while we investigated the issues. We have already taken action to re-educate our support team on the best course of action in this and similar urgent support situations. If you'd like us to fix this issue we will provide priority support and the fastest timeline possible. We have the utmost respect for your business and the time you've spent with OCU. We'd like to extend our apologies again. If you would like to give us a second chance to make this right our Customer Service Manager will personally oversee fixing the USO discounting issues on Checkout. We value your experience and will do what it takes to make this right.
Nov. 11, 2022
Good app, best customer service, specially Tasha, so TOP. -----------------------------------------
Hey Caricatúrame™! We are glad to hear that you are having a good experience with the app and our customer service team, especially Tasha. She rocks! Thank you for leaving us a review. If you need anything, please reach out. - Team Zipify
Nov. 10, 2022
Outstanding app. INSTANTLY Added an extra $6,000 (or 10%) in revenue during our first month! PLUS - Zipify has one of the BEST customer support teams I've ever encountered. Always there to help, always willing to go the extra mile.
Hey DearUNIVERSE.com! Thank you for leaving us such an awesome review. SO stoked to hear that OneClickUpsell added an extra 10% in revenue in your first month! 🤩 We agree, our support team is top-notch and we will be sure to let them know you think the same. If you need anything, please reach out. - Team Zipify
Oct. 24, 2022
Zipify Support team is just amazing, they are very agile and kind. They solved our problem quickly.
Hey Shapengo! We might be biased, but we think our support team is the best in the biz. So glad they were able to solve your problem quickly. Thanks for leaving us a review! If you need anything, please reach out. - Team Zipify
Oct. 11, 2022
It made money the very first customer that saw it pop up... so it works. The value this app will bring is well, invaluable.
Hey Red Dot Laser Engraving! Thank you for leaving us a review. Stoked to hear the app increased your revenue so quickly! If you need anything, please reach out. - Team Zipify
Oct. 4, 2022
Amazing App & the support is very helpful, they will take the extra step to make sure your issue get solved. HIGHLY RECOMMENDED
Hey Meilstones! Thank you for the recommendation and for leaving us a review. We are glad to have you on board and to hear that our support team went above and beyond to help solve your issue. If you need anything, please reach out. - Team Zipify