One Click Upsell ‑ Zipify OCU

Thanks, Fort Sill Photography! We're elated to hear how impress you are with the quick results from OCU! We pride ourselves on the functionality and and benefits of OCU; if you ever need help with anything, please reach out to our awesome Support Team. -Team Zipify

Thanks for the fantastic review, AlphaStrongUS! We are stoked to hear you're so happy with OCU AND our awesome Support Team, including Steve! We will be sure to pass along the word. If you need help with anything, please don't hesitate to reach out. -Team Zipify

Wow, Waxify! Congratulations on the upsell generations! We are really stoked we could be a part of that journey with OCU and we appreciate the praise and recommendation. If you need help with anything, please feel free to reach out to our fantastic Support Team. -Team Zipify

Thank you, L'Espace Famille! We agree that our Support Team is 5 stars all day, every day! We're really pleased to hear you got the help you needed so quickly and greatly appreciate the high praise of the Support Team and OCU! If you need help with anything at all, please reach out! -Team Zipify

Hey there STM Boost! Thank you for leaving us a great review of OCU and our Support Team. We pride ourselves on our functionality and Support Team, who go above and beyond to help with any issues you may run into. If you need help with anything else, please reach out and we'll be ready! -Team Zipify

Thanks for the review, WYR! We are thrilled you were able to get the kinks ironed out so quickly with Ash's help and that OCU is working great for you! We will be sure to pass on the praise to Ash. If you need help with anything, please reach out! -Team Zipify

Hi Herba Vera Organics, We truly are a 5-star app and provide far more value to our merchants than the investment in our application. I'd like the opportunity to show you this! I reached out to you personally with a link to book a call with me so I can review your offers and show some improvements to get your AOV well past the point that you would be concerned about the cost of the app. I'm also happy to refund Feb billing period where the app wasn't profitable. In regards to pricing, we have a base fee that starts at $35.00 - we charge this even if you have $0 in upsells. There is a 1% fee on top of this for upsell revenue generated. Our pricing is very fair considering that our app is a lot more powerful than the cheaper apps. Mainly, I want to focus on OCU split testing since you have great products and just need to convert more. Do you know what was the cause of the drop in sales in Feb? It might be that the holiday season was ending at this point but it will be helpful to know if you're running paid advertising or getting a fair amount of organic traffic. 67% of upsell revenue will typically come from Post-Purchase upsells and this requires conversions to be a useful tool. I noticed your post-purchase upsells aren't discounted. We typically see a HUGE increase in conversions with a 10-30% discount. Pre-purchase we can also split test offering a multi-product offer. This requires no discount but will get more of your products in front of customers. My recommendation here is to offer upsells to all your products. This is a key way to get more from OCU and increase your AOV. Please book a call so I can walk you though this and more recommendations based on what discounts you can afford to offer and what are your best-selling items. I hope we can work together! I'd like to show you we are the best app available and worth all 5 stars. Kind Regards, Steve & Team Zipify

Ici Steve, responsable du service client chez Zipify.com. J'ai remarqué votre avis sur l'application ce matin et j'ai immédiatement examiné votre expérience avec notre support. Je suis extrêmement désolé que nous vous ayons laissé tomber. Vous êtes important pour nous - nous pouvons et allons résoudre le problème avec les remises à la caisse. Les ventes incitatives interagissent avec de nombreux aspects de votre expérience de paiement. C'est pour cette raison que nous offrons un essai gratuit de 30 jours. Cela nous donne suffisamment de temps pour vous aider si vous rencontrez des problèmes. Nous sommes également plus qu'heureux de prolonger cet essai si plus de temps est nécessaire. J'ai examiné le problème et il semble qu'il y ait eu un conflit avec la remise mise en place dans Shopify et la remise de pré-achat d'OCU. Avec l'application supprimée, je ne peux pas être sûr à 100%. Cependant, je suis convaincu que le problème était que Shopify Draft Orders ne peut gérer qu'une seule remise. Détails dans notre base de connaissances. Je vous ai contacté personnellement et j'aimerais passer un coup de fil pour passer en revue l'application et expliquer comment cela fonctionne et fournir toute aide supplémentaire dont vous pourriez avoir besoin. J'espère que nous pourrons nous connecter ! OCU est vraiment une application 5 étoiles et j'aimerais vous montrer cela de première main. Steve & Team Zipify ________________________________ Steve here, Customer Service Manager with Zipify.com. I noticed your review of the app this morning and immediately looked into your experience with our support. I'm extremely sorry we let you down. You are important to us -- we can and will resolve the issue with discounts on checkout. Upsells interact with many aspects of your checkout experience. It is for this reason we provide a 30 day free trial. This gives us ample time to assist you in the chance you run into any trouble. We are also more than happy to extend that trial if more time is needed. I looked into the issue and it appears there was a conflict with the discount set up in Shopify and OCU's pre-purchase discount. With the app removed, I can't be 100% sure. However, I am confident the issue was that Shopify Draft Orders can only handle 1 discount. Details in our knowledge base. I have reached out to you personally and would love to jump on a call to go over the app and explain how it works and provide any further assistance you may need. I hope we can connect! OCU truly is a 5 star app and I'd like to show you this first hand. Steve & Team Zipify

Steve here, Customer Service Manager with Zipify.com. I've gotten a chance to review your past conversations and app store review of OCU. I hope we can work together to find out what caused the conversion drop so we can move forward together as well as improve your experience with us. I'm more than happy to jump on a call and personally go over your strategy and upsell setup! We can reset your trial period as well to ensure you have plenty of time to work through any issues with us. We've seen conversion drops due to issues with pixels reporting properly or due to misunderstandings around post-purchase conversion tracking. If a pre-purchase upsell conflicts with your theme or a cart slider app this could explain the drop in conversions. The good news is both of the issues mentioned can be fixed! Our development team can patch any theme conflicts. I do see a Cart pop-up which could very likely be the conflict with OCU. I would be grateful for the opportunity to correct the issues and provide extra trial time. All we need is to have the app installed and we can resolve the issues. I'd love to talk with you about this, and set up a call at your convenience. -Steve & Team Zipify

Hey, Iumalia! Thanks a bunch for the great review. We're pumped to hear you've had such a positive experience with the functionality and our awesome Support Team. We will be sure to pass the word on and appreciate your recommendation! If you need help with anything, please reach out! -Team Zipify

Thanks so much for the awesome review, Verena Street Coffee Co! We agree that our Support & Service team is fantastic and they always strive to go above and beyond in any way they can! We will be passing your praise on to them! If you ever need help with anything, please reach out! -Team Zipify

Salut Caaly ! Merci pour la merveilleuse critique! Nous sommes ravis d'apprendre que vous êtes si satisfait des ventes incitatives avant et après l'achat offertes par OCU ! Si vous avez besoin d'aide pour quoi que ce soit, veuillez nous contacter. -Team Zipify Hey Caaly! Thank you for the wonderful review! We are stoked to hear you are so happy with the pre and post purchase upsells offered through OCU! If you need help with anything, please reach out. -Team Zipify

Hey Jesus Devotions! Thank you for the high praise! We totally agree that Tasha is amazing and will be sure to share your sentiments with her! We are stoked that you have had such a good experience with OCU and Tasha and the Support Team. -Team Zipify

Hey HomeLush! Thanks so much for the awesome review. We agree -- our Support Team is fantastic. We will be sure to let Tasha know how much her help is appreciated! - Team Zipify

Hey SugarMeSmooth! We are so glad to hear you had such a positive experience with our Customer Support team. We agree -- they are fantastic! If you need anything else, please don't hesitate to reach out! -Team Zipify

Salut Dingue de Bijoux ! Nous sommes ravis que vous ayez choisi OCU et que vous ayez eu une excellente expérience de démarrage et d'augmentation des revenus ! Merci pour la critique et la recommandation géniales. Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter ! Hey Dingue de Bijoux! We are stoked you chose OCU and have had a great experience with getting started and increased revenue! Thank you for the awesome review and recommendation. If you need anything, please reach out! - Team Zipify

Hey Your Protocol! Stoked to hear that you had a great experience with our support team. We'll be sure to let Liberty, Ash, and Gaby know you gave them a shoutout. We are a little biased but we think they're the best in the biz. We appreciate you taking the time to leave this AWESOME review. Espressos for you, too. If you need anything, please reach out. - Team Zipify

Hey Blue Culture Tees. OCU increases AOV practically overnight, and we are stoked you're enjoying the app! Thank you for taking the time to leave us such an awesome review and for the recommendation. Love to hear you support Ezra in all that he does, too. If you need anything at all, please reach out. - Team Zipify

Hey Follicle Bloom. Thank you for taking the time to leave us such an awesome review. We love our support team and are glad you do, too! If you need anything at all, please reach out. - Team Zipify

Hi UtopiaCare, Steve here, Customer Service Manager with Zipify.com. Thanks for leaving us your honest review of OCU. I'm sorry we didn't meet all your expectations and we do appreciate the product development recommendation. We took a look at your funnels and believe there is a workaround for your use case. I'd like to share this with you and offer a video call if you need additional assistance as it is confusing. In addition, I've shared your product request with our team for consideration in a future update to the app. I do sympathize with the challenges you came up against and have expressed that in the submission. Any development updates to trigger logic will be shared with you. Thanks again for sharing your concerns. We hope to improve your experience with OCU and help you earn getter AOV in the future. Best, Steve