One Click Upsell ‑ Zipify OCU
Increase AOV with AI post-purchase upsells & checkout upsells
Rating
4.5
feedback
482
chart
#57
All reviews
Review RSS Feed
Sept. 11, 2024
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding. We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there! My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.” We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior. For the second issue presented: “Then we noticed one of the upsell items wasn't successfully adding. We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.” We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser. We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
Sept. 11, 2024
Definitely works!!!
Dear Miss Doctor Lady, Thank you for the 5-star review! 🌟 We're so happy to hear that OneClickupsell is working for you.We take pride in providing a high-quality product and an equally great support experience. If you ever need anything, our team is always here for you. Thanks again for choosing Zipify! 🚀 Team Zipify
Aug. 30, 2024
Dear Nuvira, Thank you so much for your review😊 If you need anything else, we’re always here to help. 🚀 Team Zipify
Sept. 4, 2024
updated our review after OCU fixed its glitch, resolved the issue. Appreciate the work Ezra puts in to helping educate merchants and the info/demo call i just had with Brittany from Zipify. Bottom line is that no systems are 100% you have to stick with the ones with the best/swiftest support
Dear Lizzy James, Thank you so much for updating your review! 🙏 We're glad to hear that the glitch was resolved and that you're happy with the support you received. Ezra's dedication to educating merchants and Brittany’s help on the demo call really reflect the heart of what we aim to do—provide top-tier service and support. You’re absolutely right—no system is perfect, but we’re committed to being there swiftly when needed. Thanks again for your trust in Zipify, and we’re here whenever you need us! 🚀 Team Zipify
Aug. 27, 2024
Great app and support from Ash
Dear Mini Legendy, Thank you so much for your feedback! 😊 We're thrilled to hear that you love the app and had a great experience with Ash from our support team. We'll be sure to pass along your kind words! If you need anything else, we’re always here to help. 🚀 Team Zipify
Aug. 17, 2024
It's a little work to set up but totally worth it!
Dear Sci-Fi by Dawn Ross Thank you for your feedback! We're glad to hear you found the setup process worthwhile. We always aim to provide value that makes the effort pay off. If you have any tips or questions about the setup, feel free to share or reach out—we're here to help! Team Zipify
Aug. 13, 2024
So impressed with the responsiveness of customer support. Kristina went above and beyond to help us adjust some code we were having trouble with after a theme update. So nice to have actual people to reach out to!
Dear The Comfort Company, Thanks for the kind words! 😊 We're thrilled Kristina could go above and beyond to help with your code adjustments. Having real people ready to support you is what we're all about! 💪🙌 Team Zipify
Aug. 12, 2024
Amazing customer support!
Dear Pinwheel Crafts, Thank you! We're all about delivering amazing support—glad we could help! 😊🙌 Team Zipify
Aug. 6, 2024
I am new to oneclick upsale and had some questions on the set up a funnel. The support was quick and helped me set up two funnels. A good add on to my website and is already helping me raise my ACV.
Dear Harvest Array, Welcome to the OneClickUpsell family! 🚀 We're thrilled our support team could help you set up those funnels. It’s awesome to hear they’re already boosting your ACV—here's to even more growth! 💪😊 Team Zipify
July 30, 2024
The app is extremely easy to use and works like a charm. In addition, the customer service and/or technical support is quick to respond and always has a resolution to the issue.
Dear Teaps, Thanks for the awesome feedback! We're glad to hear the app is easy to use and that our support team has been on point. We're here to keep things running smoothly for you! Team Zipify
July 26, 2024
I mean, this is almost free money. Great customer service and statistically you are almost guaranteed to make incremental revenue to far offset the cost. Just do it and you won't be sorry I think. Tasha was a great help to set up funnels.
Dear Mondial 1908 Shaving US, Thank you for the awesome review! 🌟 It's fantastic to hear that you had a great experience with our customer support. We think Tasha is great too. Thanks for choosing us and happy upselling! 🚀 Team Zipify
July 22, 2024
Really easy to install and to use. I highly recommend it
Dear NIH Supplement, Thank you for the excellent review! 🌟 It's fantastic to hear that you think our upsell app is easy to install and use. Thanks for choosing us and happy upselling! 🚀 Team Zipify
July 18, 2024
best upsell app that i've found. have tried some others but this one has the best user interface and experience.
Dear Yoga Strong, Thank you for the awesome review! 🌟 It's fantastic to hear that you think our upsell app is the best. We're glad you love the user interface and experience. Thanks for choosing us and happy upselling! 🚀 Team Zipify
July 17, 2024
I've had to reach out to customer service multiple times, and they have always helped me get to the bottom of every issue I've had. I've noticed that the problem has never been with Zipify itself, but with random technical things that are just above my ability to figure it out myself (I'm kinda tech savvy but I definitely have my limits). My husband who is in tech is usually trying to help me troubleshoot, and he's always blown away by Zipify's customer service. He says the depth of customer service they provide is unheard of in the tech world at this price point. They're fast, responsive, patient, and very thorough. Thank you, Zipify team!
Dear Evergreen Planner, Thank you for the fantastic review! 🌟 We're beyond happy to hear that our customer service has been able to help you with every issue, no matter how tricky. It's great to know that even your tech-savvy husband is impressed with our support. We pride ourselves on being fast, responsive, patient, and thorough. Your kind words mean the world to us. Thanks for choosing Zipify! 🚀 Team Zipify
July 12, 2024
One of the best Biz decisions I've made in a long time!! I hesitated for years to get this. Why? I wasn't sure if it was worth the monthly fee + commission. Let me tell you...Its worth it! The old saying goes, you gotta spend money to make money. The amount of extra revenue I have made over the first moth, far surpasses what I've spent. Don't hesitate to install this. Super easy to configure . All star stellar support team and incredible helpful instructions all the way thru the journey. Honestly a win - win!!
Dear Stevia Select, Wow, thank you for the amazing review! 🌟 We're happy to hear that choosing our app has been one of your best business decisions. It’s fantastic to know that your extra revenue has far surpassed the cost in just the first month. We’re glad you found the setup easy and our support team stellar. Here’s to many more wins together! 🚀 Team Zipify
July 7, 2024
Dear Dscribe Beauty, Thank you for the 5-star rating! ⭐⭐⭐⭐⭐ We’re thrilled to see your support. If you ever have any feedback or need assistance, feel free to reach out. Keep enjoying the app! Team Zipify
July 2, 2024
This app has been such an amazing addition to my business' shop! Because of One Click Upsell I have seen my average order value go up, and I'm finally experiencing true passive income. The app is easy to use and the setup options are super flexible which have been fun to test out. My conversions have been high so you're definitely missing out on extra revenue by not using this app in your Shopify shop.
Dear Booked & Banked, "Wow, we're thrilled to hear about your success! 🎉 Seeing your average order value go up and experiencing true passive income is fantastic! 😍 We're glad you find the app easy and fun to use. Thanks for sharing your experience and for the kind words. Keep rocking those high conversions! 🚀💰" Team Zipify
June 27, 2024
thanks to Jeff, so kind and good listening great guy
Dear Gate Of Heaven, "Thanks a ton for the shoutout! 🙌 Jeff is indeed awesome and always ready to lend an ear. We're lucky to have him on our team! 😊👍" Team Zipify
June 26, 2024
I've been using this app for only 1 week. What I like about this app: 1. Easy to set up 2. Great customer service 3. Works well over all What could be improve: 1. more freedom of choosing colors that matches our brand for the post offer form (star ratings + % saving)
Dear La Marcotterie, "Thanks for the fantastic feedback! 🌟 We're happy to hear you're loving the easy setup and great customer service! 😊 We appreciate your suggestion about color options and will definitely look into it. Stay tuned for more updates! 🚀✨" Team Zipify
June 24, 2024
Dear Steuart's Natural Health "Thanks a bunch for the 5-star love! 🌟 We're doing a happy dance! 🕺💃 Team Zipify