One Click Upsell ‑ Zipify OCU
One Click Upsell - Zipify OCU
Rating
4.6
feedback
470
chart
#52
All reviews
Review RSS Feed
Oct. 21, 2021
Customer service is off the charts!!! Anytime I have a question, it is answered in a timely clear manor:)
KamdonKreations! Thanks for the review. This is awesome to hear our support team has delivered. We aim to be best in class...so it's great to hear they are living up to that. Will pass this on to the team! If you need anything please reach out! -Team Zipify
Oct. 13, 2021
User friendly and has really helped improve our ACV! Definitely recommend adding this app onto your site
Hey Quality of Life Labs! Thanks for the honest review. Glad to hear OCU is helping improve your numbers! That's what we strive for. If you need anything please reach out! -Team Zipify
Oct. 6, 2021
One of the best apps we have installed which gives instant ROI. Very easy to implement and after running it for a few weeks by testing various up sell offers, we have left this app in auto-pilot mode.
Touch Skin Care! Thanks for the review. This is awesome to hear you were able to turn OCU on and put er in auto-pilot. We love to hear that. Should anything come up, please reach out! -Team Zipify
Oct. 5, 2021
Great customer service. The sleekest looking upsell app on the market backed by an incredible team of developers and support advisors.
Hey Image Wash Products thanks for the review! We appreciate you taking the time. Glad you're loving OCU. If you need anything please reach out! -Team Zipify
Oct. 3, 2021
The app boosted my AOV for sure. The issue is that when a customer adds a post-purchase offer to their order, it doesn't automatically request fulfillment for the new item from Printful which is my supplier. Leading to dozens of customers not getting their items or having the items shipped separately causing them to have to pay import fees twice. I've talked to everyone about this and they all say it's the other app's responsibility. Another thing is you don't have the option to edit the "pay now" button unless you edit your whole store's checkout button. So if you want it to say "add to order" to avoid confusing customers, you can't do that. I have multiple emails from customers ordering again by mistake since both the checkout buttons and upsell buttons must say the same thing. I love this app, but until these 2 issues can be fixed, I'll have to uninstall it for the sake of our customers.
Hey Liftmas Tree thanks for the review. I looked over your conversation with our support team and I'm sorry we weren't able to provide a better solution. We are trying to connect with Printiful to see if we can get a better sync between our apps. Sorry you're having such issues. We're working on getting this solved. Hopefully when we do we can welcome you back. If you need anything else please reach out! -Team Zipify
Sept. 30, 2021
Recently installed the app however the pop-ups don't seem to be appearing when customers click 'continue to checkout' despite being set up to do so. It bounces them straight into checkout landing page when the 'Go to Cart' button is selected skipping the shopping cart landing page? (skip to cart has been disabled but still doing this) The app seems to be very clunky and have been waiting days for a solution to my issue, had to disable the app as I don't want customers skipping the shopping cart landing page. Whilst still paying for it and lack of communication. See potential within the app if issues get sorted
Hey Blk Box sorry to hear things didn't go as planned. The team has dug into your specific installation and is working on a fix. When it's rolled out and working hopefully we can continue to work with you to change your perspective on the app. If you need anything else please reach out! -Team Zipify
Sept. 29, 2021
Great app and great customer service! I wrote in confused about the functionality and they were very fast getting back to me and helped me with the issue. Now it's smooth sailing.
Hey Acting & Voice Studios! Thank you for the review. Glad to hear we were able to get things cleared up and sailing smooth! If you need anything else please reach out! -Team Zipify
Sept. 16, 2021
We we're looking for an app to help with AOV lift and after reserach decided on OCU. We've had Great customer service from Tasha and we're thrilled to use OCU on our website!
Hey Polysleep Canada thanks for the review! Glad to hear you're excited to use OCU and that Tasha was able to help you! We'll make sure to pass on your review to her so she knows you enjoyed her service. If you need anything please reach out! -Team Zipify
Sept. 5, 2021
Instant AOV boost and very responsive customer service. Not through my trial yet and I've got $260 more in sales thanks to OCU!
Hey Urban Worm Company, this is great news! Thanks for giving us a shot. Glad to see it's working. If you need anything please reach out! -Team Zipify
Aug. 22, 2021
This app has been great so far, with useful analytics and an easy way to increase order value. Anytime I have needed help, the chat team has always been very nice and helpful. I appreciate and would recommend this app
Hey Chrystals.com! Thanks for the honest review. Appreciate your feedback. If you need anything just reach out! -Team Zipify
July 30, 2021
This app's functionality and support have been great! We've been able to increase our AOV by using it.
Hey Cusa Tea & Coffee, thanks for the great review. Glad your AOV has gone up. If you need anything from us, please reach out! -Team Zipify
July 27, 2021
One of the best apps we have used over the years. Super easy and fast to get started. Great functionality!
Bastion Bolt Action Pen thank you for sharing your experience! We appreciate you being a long term user. If you need anything from us, please reach out! -Team Zipify
July 28, 2021
We love the idea of the app and that Shopify now allows their check out to be used. The ThankYou page offer needs some work though. We had to turn off completely after losing $3k. Thank You Page product should not be added to customer orders unless they are paid for (currently, it adds it and then asks for customer payment, it's not very clear where the customer is supposed to pay again for the order if the customer does not pay, 30 mins later the order is edited and "removes" the thank you product from the Shopify order, but it does not edit the order in ShipStation, like it normally would when you edit an order in Shopify), so customers end up getting a FREE product. Hopefully OCU and Shopify can fix this glitch soon and offer OCU more payment options to use with the regular upsells. Support is good about getting back to you and explaining issues.
Hey Survival Frong! So sorry to hear about this issue. Can definitely understand that this is a problem. We’ve found your tickets and we did respond, but it looks like it hasn’t been read yet. Wanted to comment here as well to try and get this sorted for you. Upon further investigation we’ve found that the issue is that that Shipstation is fulfilling TY page orders before the customer has a chance to pay or have the item removed from the order due to failed payment. This isn’t something we can't fix from our side. However, we’re doing our best to contact Shipstation to see if we can work with them to fix this issue. We’re very sorry for the inconvenience this has caused.
June 29, 2021
I've done over a million dollars worth of upsells with this app, it has been a game-changer for my store! You need this app to increase your AOV so you can properly advertise!
Vibriance! Thanks so much for sharing this review. This is amazing to hear. If you need anything, please just reach out! -Team Zipify
June 17, 2021
Love this app and how they continue to improve on it. Definitely has made a big difference in our bottom line! ALSO... THE SUPPORT IS FREAKING AMAZING!!! Thank you!
Lucid Polish thanks for the great review! So glad to hear OCU has helped improve revenue...and that our support team has been kickin' butt! :) If you need anything just reach out! -Team Zipify
June 15, 2021
So far, so good! Love how easy this program is to use and the customer service has been EXCELLENT! Heard about OneCLick and Zipify pages through a business consultant who has achieved great success in part due to these apps. Excited to complete more funnels!
Hey Nefertem! Thanks for leaving a great review. Glad to hear you've found OCU easy to work with. That is our goal. If you need anything just reach out! -Team Zipify
June 10, 2021
The app is intuitive, well built and the upsell pages look great. On the paper it all looks great. *BUT* My main issue has been my ads conversion tracking. OCU "highjacks" the thank you page by adding an extra page before the customer reaches the "official" thank you page. As a result, most people understand that their original order went through and just close the page and never see the shopify thank you page. This means that the conversion tracking doesn't fire. I totally see the added value of the app but its not worth loosing all your ad conversion data.
Hey everyone at The Big Silk. Sorry to hear things aren't functioning as you hoped. That's always frustrating. This issue actually has to do with the Shopify checkout API. We're working with what they give us. They know this is an issue and have been working on this so you'll be able to track conversions more effectively. Our data suggests across all of our 9k users suggests that only 10% of people don’t make it to TY page. That being said, it is in the works and Shopify is going to fix this to allow for better tracking. At that point I hope you'll be able to have a better experience with OCU. If you need anything just reach out! -Team Zipify
June 10, 2021
This is a very good app. I like it a lot. It's helped increase our AOV and bring in extra revenue. It also really helps on those volatile days when CVR drops, the higher AOV makes you plow through those tough days and stay afloat. My only complaint is the fact that the UI and styling is very limited (or non-existent) and you can't customize the offer/page that much - this is very frustrating. If they can improve in this area the app would be excellent
Hello SeidoKnives, thank you for the review. Glad to hear that OCU is helping you on those tough days! As for the limited stylings that is a limitation of the Shopify API. We've included every styling that Shopify will let us use. We're working with them to try and open it up more, but they want a consistent experience across all checkouts...which is why there are some limitations. In the future we hope this improves, but for now we work with what they give us. Thanks for the honest review! If you need anything, just reach out! -Team Zipify
June 8, 2021
First, upsells have worked great. Second, technical support has been very responsive. I had a small technical issue after installing (pretty unique to my store) and the OCU team was able to dig into my site's cart templaate and fix my issue. Thanks team.
MOCSG! Thanks for the great review. Glad to hear the team was able to fix the issue and get you up and running! If you need anything else just reach out! -Team Zipify
May 27, 2021
OCU helps you to quickly and easily build the best funnels, and there support is 2nd to none! They want you to succeed! Awesome!
DNA Lean! Thank you for the great review. You're totally right, when you succeed we succeed! If you need anything else just reach out! -Team Zipify