One Click Upsell ‑ Zipify OCU
One Click Upsell - Zipify OCU
Rating
4.7
feedback
413
chart
#223
All reviews
Rating Breakdown
Review RSS Feed
July 28, 2023
Justine was awesome. Very quick and responsive and answered all of my questions, many with video recordings, which was very nice. As for OCU ... it's the best, no other upsell app out there can match it currently, both in terms of robustness and integration. Works great!
Thanks, worksSOwell! We will pass on the word to Justine! We're stoked to hear she was so helpful and that you find OCU the best. We agree there is no match! If you need help with anything, please don't hesitate to reach out. -Team Zipify
July 28, 2023
Zipify OCU (One Click Upsell) is an excellent app! It's incredibly user-friendly and provides a seamless experience. The interface is intuitive, making it a breeze to navigate through the various features. The best part is their outstanding customer service – they are always ready to help and promptly resolve any queries. I highly recommend Zipify OCU for its convenience, ease of use, and top-notch customer support!
Thanks, my pet love! We're pleased to hear you find the user experience with OCU so seamless and intuitive. We agree that our Customer Support Team is outstanding and we're happy to hear they were able to provide you with the guidance you needed! Thanks for the recommendation, and if you ever need anything, please don't hesitate to reach out. -Team Zipify
July 14, 2023
Excellent app for upsell and cross sell. Team at Zipify OCU is very supportive. Since 98% of our traffic comes from Mobiles, after trying a few apps, we have settled for this as the layout and responsiveness of the screens is perfect for consumers.
Thanks for the praise, Herbalart! We're so happy to know you found the Support Team so helpful! If you ever need help with anything at all, please don't hesitate to reach out! -Team Zipify
July 10, 2023
Best app ever to increase your aov. Support is high level and funnels functions too. MUST Have. 10/5
Store
Aveari
Using app
About 1 month
Thanks for the 10 out of 5, Aveari! We agree that OCU is the way to go to increase your AOV! Our Support Team prides itself on helping merchants quickly and thoroughly. If you ever need help with anything else, please don't hesitate to reach out. -Team Zipify
July 9, 2023
A very helpful, well-designed, and feature-rich app! The customer support is fast and efficient, they resolved all my doubts in just a few moments. Highly recommended!
Thanks, GLOWY! We're stoked to know you find OCU so useful and that you've had a positive experience with Customer Support. We appreciate the recommendation -- if you need help with anything else, please don't hesitate to reach out! -Team Zipify
July 8, 2023
After installing OCU (Post purchase upsell page) I had up to 43% overreporting at Meta depending on the adset. The support was despite obvious and transmitted data clearly disinterested and showed no interest in troubleshooting the problem. All in all, a good app idea, but with such falsified data, the performance of paid traffic drops in relation far too much and I can not recommend this app. If the reporting does not return to normal after the uninstallation, the damage caused by the app is of course much greater. I have now uninstalled the app and will check the coming weeks whether the reporting works again, if necessary I will update this review.
Hi, Exalt Commerce First and foremost, please accept our sincere apologies for the inconvenience caused by being passed back to us in relation to the incorrect reporting of the Facebook pixel. It appears that the response you received from us mirrored the one provided by Shopify in most cases, which may have seemed impersonal. We want to assure you that this was not our intention, and we acknowledge that it was not an ideal experience for you. We understand that dealing with such problems can be incredibly frustrating and complex, and genuinely sympathize with your experience. In our efforts to resolve the issue, our support team can attempt to open a support ticket on your behalf. However, based on our experience, reaching out to Shopify support directly may not always guarantee a solution. They often recommend utilizing the Shopify Community or contacting the app developer for assistance. Rest assured, our support team did make every effort to provide you with the necessary details and documentation to demonstrate that our application is not causing the issue with the Facebook pixel. The links we shared, directing you to the Shopify Community thread and relevant documentation, aimed to offer alternative resources for troubleshooting. It’s worth noting that third-party apps are just one of many potential sources that could lead to the duplication of your pixel and the subsequent over-firing by 2 or 3 times. Our team invested considerable time and effort in reviewing support conversations to identify any similar issues experienced by other merchants. Regrettably, we found that no other merchants had encountered the same problem. While this may indicate that the issue is not global with OCU, we fully understand that it does not negate your individual experience or the impact it had on your business. To proceed toward a resolution, we would like to revisit the Facebook pixel over-firing if you are willing to reinstall OCU. Since removing OCU and its associated code from your store, you should have data on whether the issue was resolved. By reinstalling OCU and closely monitoring the pixel’s behavior, we can gather more conclusive evidence to determine if OCU is indeed the cause or if other contributing factors are involved. This data will help us build a strong case to present to Shopify’s support team. We genuinely hope that you will respond and allow us to assist you further. We take app store reviews very seriously, and it is of utmost importance to us to prove that we offer some of the best support within the Shopify App Store network. Thank you for your understanding, Exalt Commerce. We appreciate your patience throughout this process and assure you that we are committed to working towards a satisfactory resolution. -Team Zipify
July 5, 2023
This has definitely increased our sales! Trying to tweak the way the upsells present on the pages but other than that this has been very helpful for us!
Thanks for the 5 star review, SimuLinen! We're stoked to hear that your sales have increased with the help of One Click Upsell! If you need help tweaking upsell presentation or with anything else, please don't hesitate to reach out to our awesome Customer Support Team! -Team Zipify
June 16, 2023
Really great app, super easy to use, and the support from the team is really good. Highly reccomend to everyone!
Thanks for the review, Brina Shop! We are stoked to hear you find the app easy to use and the Support Team so responsive. Here at Zipify, we pride ourselves on our prompt and knowledgeable Support Team! If you need help with anything in the future, please don't hesitate to reach out. -Team Zipify
June 11, 2023
Amazing app for Upsell. I really recommend it, I tried different apps but this was the best I used so far.
Thanks for the review and recommendation, Fagaci! We are confident OneClick Upsell will continue to help boost your business! If you need help with anything, please reach out to our awesome Customer Support Team! -Team Zipify
June 9, 2023
I had an issue and reached out to customer service, where Jeff promptly replied to my email within two minutes. He swiftly identified and fixed the problem within just 15 minutes. Jeff's fast response and excellent problem-solving skills were impressive. Highly recommended this app! Thank you, Jeff!
We're so glad to know Jeff was able to promptly provide you with a solution, merruno! He and the rest of our Customer Support Team are always at the ready should you need additional help. Thanks for recommending us! -Team Zipify
June 9, 2023
One Click Upsell stands head and shoulders above other upselling apps with its intuitive interface and precision-driven sales recommendations, seamlessly boosting the average order value. Its unparalleled customization and effective analytics tools bring an enriching and valuable experience to any Shopify store.
Wow, Brightly! Thanks for the amazing review! We're stoked to know you find OneClick Upsell head and shoulders above the rest and that you find our interface so intuitive! We pride ourselves on curating OCU to fit our merchants' needs! If you ever need help with anything, please reach out to our amazing Customer Support Team! -Team Zipify
June 6, 2023
Justine was wonderful! I was so impatient and she was absolutely wonderful! I love this app. Thank you!
Thanks for the shoutout to Justine! We will be sure to let her know how appreciative you are! And we're delighted to hear you love OCU so much. If you need help with anything in the future, please don't hesitate to reach out! -Team Zipify
June 2, 2023
This app is very easy to use and has made a big difference in my AOV! Thanks OCU. Great features and customer service was great.
We're so glad to hear you've seen a big difference in your AOV and we're honored to be a part of that! Our Customer Support Team is always at the ready if you need help with anything. Thanks for the awesome review! -Team Zipify
June 1, 2023
Their customer service is super responsive and helpful, the app itself is simple, however i hope they add more features to it.
Thanks, PawFamily! We agree that our Customer Support Team is super responsive and helpful. They pride themselves on their knowledge and ability to help our merchants. Keep an eye out for our feature release posts on socials and youtube for a bunch of upcoming new features! -Team Zipify
May 30, 2023
Fantastic upgrade to our DTC tactics. OCU delivers on its promise and has immediately boosted our AOV by 15%. Can't wait to optimize and add in more offers! Encourage you to check it out.
We're stoked to hear about your 15% AOV boost, Foria! Thanks for the awesome review. We can't wait to hear more about your optimization and the offers you add in! If you need help with anything at all, please reach out to our amazing Customer Support Team! -Team Zipify
May 28, 2023
I recently contacted customer service and was absolutely blown away by the level of care and attention I received. The representative I spoke with was incredibly knowledgeable, patient, and went above and beyond to ensure that all of my concerns were addressed. Their exceptional service has made me a loyal customer for life. Thank you!
Wow, 3link! Thank you so much for the amazing review! We're so happy to hear about your wonderful experience with our Customer Support Team! Our Support Team members pride themselves on their knowledge of OCU and their passion for helping our merchants with any issues they run into! If you ever have any questions, please don't hesitate to reach out! -Team Zipify
May 24, 2023
Amazing app guys!! Their pre-purchase upsell is definitely worth it. You will get so much more revenue just by the pre-purchase feature. Ezra is also constantly making videos and giving a lot of hints on how to get bigger AOV and CVR. really amazing!
Thanks for the high praise, Inglows! We're excited to know you find OCU so amazing and have gotten great use and seen extra revenue! Stay tuned for more informative videos from Ezra. If you need help with anything, don't hesitate to reach out to our amazing Support Team. -Team Zipify
May 22, 2023
An excellent application, apart from the fact that you can use it to make a lot of money, they also have outstanding customer service Highly recommend
Thank you for the review and recommendation, zonziti! We're delighted to hear you find OCU useful and our Customer Support outstanding! If you need help with anything, please don't hesitate to reach out! -Team Zipify
May 17, 2023
Not only does the OCU app regularly increase my AOV, but the customer service reps are professional, knowledgeable, and eager to help. I have been using OCU for a few months now. I've only needed to contact the team a couple of times, but each time, the provide concise, accurate information that keeps me moving along with my business.
Thank you, BottifulHome! We agree that our Customer Support Team is professional, knowledgeable, and eager to help! And we're excited to hear that OCU has helped you regularly increase your AOV! If you ever need help with anything else, please reach out to our Support Team! -Team Zipify
May 16, 2023
Absolute GARBAGE app that destroyed my "Add To Cart" and "Buy It Now" buttons. Both buttons take 10+ seconds to load after installing this app. The developer claims it has nothing to do with the app, despite this being the only change I have made to my website in YEARS and the issue immediately arose after installation. Not to mention, another reviewer had the EXACT same problem. I will now have to pay out of pocket for a developer to go in and fix my store, just as another reviewer here had to do. Shame on Zipify for allowing this problem to persist. RUN from this app.
Thanks for letting us know about the Buy Now button issue on your store. A theme file was identified and isolated after speaking with the merchant and working with a theme developer. We have no indication that OCU was involved. However, our team has offered to re-install the app and inspect for issues in real-time with the merchant's permission. We’re confident this is a coincidence and that OCU will work well with the theme. -Team Zipify