17TRACK Order Tracking
17TRACK Order Tracking - Shopify Returns & Exchanges
Rating
4.9
feedback
2,972
chart
#144
All reviews
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Aug. 29, 2023
a bit expensive but good! It has good features and the support is nice i recommend this to any store owner
Aug. 29, 2023
I recently started using 17track, and I found the setup process to be straightforward and easy. When I wanted to remove their logo from my page, I contacted them, and they promptly took care of it. Communication with them was effortless. I noticed they were offering a one-year promotion to become a collaborator, so I signed up without any complications. I believe this app is excellent because it allows clients to track their orders without needing a third-party service. It makes my store a convenient one-stop shop for everything.
Aug. 29, 2023
I'm absolutely elated to have stumbled upon this app, and I am committed to spreading the word about its excellence among fellow entrepreneurs and merchants that I'm acquainted with.
Aug. 28, 2023
这个插件可以帮助追踪绝大部分的快递物流信息，尤其是一些国外客户不了解的物流。有了这个插件，买家输入单号一键查询，便利了买卖双方，卖家不需要再花费大量的人工去回答物流问题了,解决了我们的一个大麻烦！非常推荐。
Aug. 28, 2023
In today's fiercely competitive international trade landscape, accurate logistics tracking and timely delivery are paramount for business success. This application provides real-time logistics updates, assisting you in staying informed about the whereabouts and status of your exported furniture during transit. This not only enables you to efficiently manage orders but also allows you to anticipate and address potential delays or issues, ensuring an unparalleled service experience for your customers.
Aug. 26, 2023
slow customer support. over all good app. we mistakenly deleted the app and it removed our free trial when we installed again.
Hi, dear friend, Thank you for choosing 17TRACK, and sorry for bringing you the inconvenience! I believe the free trial is now still available for you, my friend. Please don't worry. We've already processed the request soon after you contacted us on chat, and an Email was sent in case you missed out on the message. We'll surely keep optimizing the customer service to provide a better experience for you. We never meant to remove any benefit from you, however as a Shopify Partner we should not keep the user's data after uninstall. If you need any assistance, just contact us and we'll try our best to minimize the impact. Thanks again for leaving your genuine feedback, and let us know with any other questions you may have. Sincerely, Team 17TRACK
Aug. 24, 2023
Great tracking app. In depth notifications, informative design and very easy to use. Truly recommend!
Aug. 16, 2023
This order tracking is solid and I use it everyday to track all of my orders here on Shopify. I highly recommend this service.
Aug. 15, 2023
I'm just starting out on my 17track experience, extending my trial period, and the team has been very helpful and quickly responsive so far. Starting an e-commerce store can be tricky to navigate so, having a partner like 17Track that makes the process easier and straightforward, ensures that my focus can be to continue building my business and presence.
Aug. 14, 2023
Great app for customizing and building your "track order" page, I like how it syncs the shipments info with the payment providers as well
Aug. 11, 2023
Great service. Looks good on our website. Customer support is quick to answer every single question. Looking forward to doing more business with you!
Aug. 11, 2023
I think its a great app to have, you are able to know the progress of your shipments within your Shopify store and also have a native tracking page which is a great add on experience for your customers. Its also a good replacement of apps that just sync your tracking information with your pay pal account. This apps does that and much more. I have been able to get my Paypal payments faster after installing the app as I now don't have to worry about manually entering tracking information in my paypal account. Highly recommended!!
Aug. 10, 2023
good customer care, fast and customizable app, if you need a tracker for your customers tha't the app you need!
Aug. 9, 2023
The team has been fantastic in their support in helping us get on track! We're in the final stretches and have some minor tweaking to be done- so far- everything has been excellent!
Aug. 8, 2023
The best tracking app no doubt!!! It is really easy to track my orders. Could not ask for a better app!
Aug. 7, 2023
17TRACK is a great parcel tracking service,It makes my job a lot easier, literally takes away half of my job so I can have rest of the day free!!
Aug. 5, 2023
I recently integrated the 17Track application into my Shopify store, and I must say that it has revolutionized the way I track my shipments. With its user-friendly interface and comprehensive features, 17Track has provided me with a seamless tracking experience that has greatly improved my customer satisfaction.
July 31, 2023
Frustration Galore - Stay Away from 17TRACK Shopify App! I recently tried the 17TRACK app on Shopify, and let me tell you, it has been an absolutely dreadful experience from start to finish. There are several major issues with this app that have left me scratching my head as to why it has received any positive reviews at all. 1. Poor Chat Support Customer Service: The first major problem I encountered with the 17TRACK app was its appalling chat support customer service. I reached out to their support team for help with a tracking issue, and what I got was nothing short of a nightmare. Responses were slow, often taking hours or even days to get a reply. When they finally did respond, it seemed like they were clueless about the actual problem and offered generic and unhelpful solutions. It's as if they were just trying to brush me off instead of genuinely assisting with my concerns. 2. Hugs of Errors in Site: The app itself is ridden with errors and glitches. It constantly lags and crashes, making it nearly impossible to navigate and use effectively. The user interface is poorly designed and confusing, adding to the overall frustration. It feels like this app was rushed out without proper testing, leaving users to bear the brunt of its countless flaws. 3. Incorrect Information Provided by Tracking Page: To make matters worse, the tracking information provided by the 17TRACK app is highly unreliable. On one occasion, the Shopify order dashboard showed my package as "ready to pick up," but the 17TRACK app was displaying it as "delivered." This inconsistency led to confusion and anxiety, as I didn't know whether my package was actually available for pickup or if it had been delivered to the wrong address. Considering the exasperating experience I've had with this app, I can't help but wonder why some people have given it high ratings. Perhaps they were lucky enough not to encounter the numerous issues that plagued my own usage. Regardless, I highly advise against using 17TRACK for your Shopify store. Despite reaching out to the 17TRACK team for assistance for the past 48 hours, their support has been lackluster at best. It's clear that they have no interest in providing proper support and resolving customer issues promptly. In conclusion, stay far away from the 17TRACK app if you value your time, sanity, and customer satisfaction. There are plenty of other reliable and efficient tracking apps available on the market that won't leave you tearing your hair out in frustration.
Hi, dear friend from PATOYS, Thank you for your genuine feedback, and truly apologize if we have left you such an impression! We are sincerely looking back at the technical issue you've mentioned and have listed the solutions for you. Please don't worry, all of them are resoluble, so we sincerely hope you could back in touch with us via the exclusive case email. We've sent the email, please kindly check. I must apologize for the service has not met your requirement, there might be some misunderstanding about it. The last we want is to make you feel not being treated properly. The servicing team also works on Sunday and there might be a tiny lag between the shifts, the delay was under no intention and will surely be improved. We weren't and will not respond to you in days long, and we welcome the feedback on this to keep our servicing team professional. Please ease your mind that whether you choose to use 17TRACK ever after, we'll provide the support as we always would. All the best to you & your business, Team 17TRACK