All reviews

Rating Breakdown

  • 5
    79% (308 ratings)
  • 4
    13% (49 ratings)
  • 3
    3% (11 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (17 ratings)
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5 / 5 Share

Sept. 21, 2020

I recently transferred our email over to this platform and have really enjoyed all of the analytics and segmentation. Our email open rates have skyrocketed and the platform has helped us plan and forecast our business.

Store

Ateyo

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2020

I've used a few different email platforms and so far we really enjoy ActiveCampaign. It is on the pricier side but you get a lot of features which are unique to the service. I also enjoy that they're constantly innovating and releasing new features. I would recommend this for more established businesses.

Using app

Over 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 21, 2020

I use this app all the time for my online courses and it works great. Pretty simple to use too even for a novice like me.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2020

Active Campaign is an amazing piece of software. I have used it for years and they have rolled out so many new features over the years to help my business grow, from live chat, to deeper integration with Shopify, to even landing pages. Active Campaign also has the best support and training of any CRM or Email Marketing app. We got excellent one-on-one training with their marketing experts, which made it so easily to monetize quickly.

Using app

Over 3 years

Total reviews

8

Average rating

5.0

1 / 5 Share

Sept. 22, 2020

We was using during test period and after we deleted the APP. 3 days after that it was deducted the monthly fee from our account. It is absolutely unfair, pay back this amount ASAP! 1 day later One day passed no answer !! Is my credit card information at risk? Can they deduct anything at any time? Why don't they answer? When they wanted to sell something within 1 hour they answered ...

Using app

2 months

Total reviews

7

Average rating

4.3

Developer Reply

Hey there! Apologies for the trouble here. The team has sent you a follow up via email with additional details about your case and will be working towards getting this resolved. -Your friends at ActiveCampaign

1 / 5 Share

Sept. 5, 2020

I hate unlogic things .. I was a member with AC before using Shopify and when I started to use Shopify, I was unable to integrate it with AC they asked my to pay 70$ !! while if I use Shopify first then AC I'll pay 15$

Using app

12 days

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, so sorry about any confusion! Our Shopify Integration is available for users on our Plus plan and above. If you'd like a bit more clarification, feel free to set up a one-on-one session with a member of our team and they'd be happy to answer any questions you may have! They can be reached here: https://www.activecampaign.com/support/1on1/ -Your friends at ActiveCampaign

2 / 5 Share

Aug. 17, 2020

We had an initial review of 5 stars and now we are revising it to 2 stars and here is why -> we chose Active Campaign (over Klaviyo) over a year ago and used Active Campaign considerably during the time. We were quite satisfied until we started running into regular issues related to fonts / design and lately integration issues (with pop ups, etc.) to the point where we could not send emails, which obviously defeated the whole purpose of using Active Campaign as an email automation and of course lost sales. I must say the Product & Technical support was also quite ordinary - no real urgency or genuine attempt to actually fix our recent issues. On a side note, we were never really convinced with the ease of reporting / performance via AC but that wasn't a showstopper - sure, everything was possible to analyse, just in a very clunky way. So, recently we migrated to Klaviyo (price wise its the same BTW) and wow, we are thinking why didn't we do this earlier? Of course both platforms can do pretty much all of what is generally required, but if you are an eCommerce brand I would recommend Klaviyo for sure. It's always hard to explain until you use both but basically all the issues I mentioned above are a non factor when it comes to Klaviyo, the analytics and reporting is simply amazing and it has a nice clean modern feel to it, particularly for setting up flows & reporting and above all no technical issues yet (fingers crossed!) - as in, we can actually send emails when we want and how we want and analyse the performance quite easily. Hope the above helps in making a decision for ecommerce stores and brand owners.

Using app

Over 1 year

Total reviews

3

Average rating

4.0

Developer Reply

Thank you for taking the time to leave this valuable feedback! Our team is always looking for ways to improve, and your feedback is a great insight into how we can do better. We're sorry to hear that things didn't work out, but if you have any questions in the future, please don't hesitate to reach out to the team. -Your friends at ActiveCampaign

5 / 5 Share

Jan. 25, 2021

Powerful and simple email automations, with deep data integration you get all data you need. With good support and free webinars you can do e-mail marketing by yourself!

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 28, 2020

We love ActiveCampaign! The integration allows us to easily track and manage our different Shopify instances and implement advanced email automations.

Store

Notion

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 28, 2020

With Active Campaign we were able to create the perfect automation for our business. Our CRM has improved by 100%.

Store

Jooki

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 23, 2020

ActiveCampaign has been great so far! We cannot complain. Works very well integrating with Shopify and is seamless.

Using app

Over 1 year

Total reviews

8

Average rating

4.8

5 / 5 Share

April 23, 2020

Great app for getting your shop data into ActiveCampaign. Easy to make email marketing flows based on Shopify Behaviour.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2020

Works great. The Active Campaign app makes it really simple to set up automated email flows to our customers so we can ensure they get the right information after purchase.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

4 / 5 Share

April 23, 2020

It looks very complete and comes highly recommended from digital marketing friends so should be perfect for my business. I’m looking forward to learn it

Using app

10 months

Total reviews

2

Average rating

4.5

5 / 5 Share

April 23, 2020

I love the deep data integration. I helps me keep track of customers and sales. It is easy to make the emails look great. I love all the possibilities of automations.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 22, 2020

I've been using Active Campaign for years, so I was thrilled when they created a Shopify app. We made the decision to go with Active Campaign over Klaviyo, after it was apparent that AC would provide us with better funnel flows and capabilities. I would encourage anyone who needs a highly capable email newsletter or automated email provider go with AC, who has been fantastic to work with, responsive and constantly seems to be actively adapting to changing market conditions. I've tried many, many email providers before, and I always come back to AC-- I've decided to stick with them for the forseeable future even as our shop has outgrown many of the other platforms. I see Shopyify + AC being a winning combination for my store-- we even have a 13% recovery rate on the abandon cart sequence we set up thanks to AC's great deliverability!

Using app

Over 1 year

Total reviews

5

Average rating

4.2

5 / 5 Share

April 22, 2020

Active Campaign has helped to streamline our gym business. Before this software we were manually recording leads and notes and now we have the ability to track and tag to target our database. the customer service is also spot on and really responsive with regular updates and improvements.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2020

Love this app, it connects my Active Campaign account to Shopify so I can really see what email campaigns work for us and which ones I really need to work on on my end. Way better than Mail Chimp or Infusionsoft.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 22, 2020

This is a great app! We been using shopify for many years and this really helps further the business.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2020

I've been with AC (migrated from MailChimp) since 2017 and LOVE it. I'm especially loving the new Pages feature. AC is far easier than Infusionsoft and far beefier than ConvertKit. I can talk to my customers based on their interests, what pages they visit on my site, and what they purchase. AC has been around long enough to have so many kinks worked out and also has the customer support to keep giving me what I need when I need it. I HIGHLY recommend it.

Using app

About 5 years

Total reviews

10

Average rating

5.0