All reviews

Rating Breakdown

  • 5
    79% (308 ratings)
  • 4
    13% (49 ratings)
  • 3
    3% (11 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (17 ratings)
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5 / 5 Share

Aug. 24, 2021

I use Active Campaigns Add for marketing automation with my Shopify customers. Great customer service and help to make the most of the app.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2021

Funciona bien y se integra perfectamente con el CRM, recomiendo este CRM y esta app, nosotros lo utilizamos diariamente.

Store

HUNTY

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2021

Active Campaign has been very easy to navigate and use. Customer service experience has been very helpful too. Highly recommended!

Using app

28 days

Total reviews

1

Average rating

5.0

2 / 5 Share

Aug. 18, 2021

Great service up to the point when you commit to the paid plan... after that my account manager disappeared, passed on from one rep to the next. Ended up costing us $600 USD and we didn't send a single e-mail or gain any insight. This app is definitely not for small businesses trying to simplify. It needs a lot of your time and has a steep learning curve.

Using app

Almost 2 years

Total reviews

3

Average rating

4.0

Developer Reply

Hi there! Thank you for sharing your honest feedback — this is certainly not the experience we want our new customers to have. A member of our team has reached out to you via email about setting up a 1:1 account strategy session. We'd love to help you achieve success with ActiveCampaign, so if there is anything else we can do to make it happen, please let us know! — Your friends at ActiveCampaign

5 / 5 Share

Aug. 2, 2021

I use Active Campaign as my CRM after switching from Drip. There is NO comparison! It integrates seamlessly and easily with Shopify to nurture and enhance the customer relationship and experience.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 31, 2021

I use ActiveCampaign to maintain and grow my Shopify store's list of customers and fans. The flexibility and customisation options available are amazing. We tag our contacts based on actions they take in our automations. We created these automations to do all sorts of things. As we didn't have the time to create these ourselves, we hired a firm from the AC accredited professionals, which was an excellent solution. These automations are evergreen so it was a very good investment to have then created for us. Because of the loss of tracking forced by Apple with their iOS 14,5 update onto Facebook ads, we now use AC to see what actions our contacts have taken. To add to this, we've also created ad-hoc campaigns to email our lists, base don the segments they're in. To sum it all up, AC is a fantastic solution for us to manage our contacts such as customers and to stay in touch with them in any way you can think of.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

4 / 5 Share

July 29, 2021

In terms of B2C and B2B automation and interoperability with other platforms, ActiveCampaign is one of the best ESP options available! It borders on being a CRM as well, especially for smaller companies who can easily manipulate their data and contacts using workflows and automations. It’s deep link data connection to Shopify and Re:amaze make it incredibly valuable to our marketing and customer service teams. Really the only reason this doesn’t get 5/5 stars is for the pay to play email testing (should be included with certain higher level plans) and the poor asset management tool. They’ve since released the content manager tool which is elementary at best and two years too late. Now to get maximum benefit from that feature, we must go back and manage thousands of images. Metafield tags? Otherwise the deliverability of emails and robust nature of the platform have been very useful for us.

Using app

Over 2 years

Total reviews

3

Average rating

4.7

4 / 5 Share

July 29, 2021

This is a great and reliable application to send out your emails from. Just a little pricey. However, I highly recommend to those looking for an upgraded "CRM" system.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

July 28, 2021

ActiveCampaign has been an integral part of our overall marketing strategy and has helped drive leads, revenue, and new customers to our business. I highly recommend ActiveCampaign Email Marketing Automation for every business looking to level up their email marketing strategy!

Store

Sphero

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 28, 2021

Active Campaign has been the easiest app to use, it is all automated and the customer support is really good!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2021

I really enjoy ActiveCampaign. The customer support is excellent and so are the tutorial videos and training they offer

Using app

12 months

Total reviews

2

Average rating

4.5

4 / 5 Share

July 27, 2021

We use this as our main CRM tool. We are able to segment our entire customer list based on what the customer does. for instance, if they buy certain coupon codes, discounts, upsells, down sells. If you keep all this data about the customer by tagging them, you can really tell a lot about the customers' behaviors and market to them the way they like. It's better sales for you and less annoying to the customers.

Using app

About 1 year

Total reviews

1

Average rating

4.0

2 / 5 Share

July 27, 2021

I'm sad to say: the "deep integration" with Shopify doesn't work. I did 1:1's, classes, everything - in a year on the $300/mo plan, I couldn't get one bit of Shopify data to come across. That makes Active Campaign not useful as a CRM for us. I invested a lot of time, and $3,500, to get it set up. And it just didn't work.

Using app

Over 2 years

Total reviews

2

Average rating

3.5

Developer Reply

Thank you for taking the time to share this feedback. We're sincerely sorry about the challenges that you have been experiencing. A member of our team will be reaching out to you via email shortly about helping you resolve this. We appreciate your patience! - Your friends at ActiveCampaign

5 / 5 Share

July 26, 2021

Our sales team use this app when looks for the lead information and shopping behavior in our store. Is very user friendly and Shopify and Active Campaign works very well together. Help us to make campaigns related with shopping interests of our leads. We totally recommend it.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 24, 2021

It helps my business a lot! I'm improving my strategy to make it grow more! I used others mail softwares, but no one is as good as active campaign

Store

Aurha

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2021

We use Active Campaign for our e-mail based service and we couldn't be happier with the efficiency and effective customer support! Would recommend it to anyone, who is looking for scaling to the next level.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2021

We are using AC within our shopify store seamlessly. Our store is a little bit more complicated as it includes other 3rd party apps AC needs to speak to and there is a TON of automations and tagging campaigns setup. We're very happy with the experience and especially the customer service. Thank you!

Store

Prinvy

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2021

Active Campaign has taken our email marketing to the next level. We were especially satisfied with the onboarding and startup process. The team was very attentive and made sure we were doing things as efficiently as possible.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2021

I used this app to create pos-purchase interactions. The automation works pretty well, and it has integration with all services.

Store

Nióbio

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2021

Have been using ActiveCampaign since 2018 and we recently migrated from a WordPress website to Shopify. Seamless transition and integrates really well. Excellent tool!

Using app

6 months

Total reviews

3

Average rating

3.7