All reviews

Rating Breakdown

  • 5
    79% (308 ratings)
  • 4
    13% (49 ratings)
  • 3
    3% (11 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (17 ratings)
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1 / 5 Share

July 27, 2021

Worst experience to send bloody emails. Set up first email then kept getting emails as to why they can't send, send links, how long have you had these addresses, where did you get them and on and on. Paid a year in advance not expecting to get my money back... as expected did not get my money back after being a customer for about a week.

Using app

15 days

Total reviews

15

Average rating

4.5

Developer Reply

Thank you for taking the time to leave this valuable feedback. We're sorry to hear that things didn't work out, but if you have any questions in the future, please don't hesitate to reach out to the team at [email protected] and we’ll get you to the right team for support. - Your friends at ActiveCampaign

5 / 5 Share

July 14, 2021

Use AC for all our email and automation sequences. Highly recommended and super powerfull technology with amazing support, thanks!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2021

I have used AC to send follow up emails to my customers after they have purchased a product, both immediately and as a follow up. AC is relatively easy to use and anytime I have had trouble their support has been OUTSTANDING.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2021

We have been using AC for years before even connecting it to our Shopify store. they clearly have been listening to the marketplace as many new features were added along the way (lots of automations, landing pages tools, forms etc...all necessary tools to create content and capture emails to be pushed into lists/automations etc...). Customer service is always prompt and helpful, they also have regular webinars on their updates. It is much more than your entry level email tool (Mailchimp...). It works for us so we keep adding integrations with our online assets and do our best to automate everything that can be!

Store

Olloïs

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 12, 2021

By far the best email tool, I used so far. Makes it very visual and easy to use. Still quite expensive, but it is worth it

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 9, 2021

I've been using this for about 4 months now and really enjoy the ease of use the multitude of features! Would highly recommend.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2021

I used this for CRM, and it's pretty basic and easy to use. It has some pre-built automation templates for E-commerce stores.

Store

Karaama

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 9, 2021

Very simple to get up & running but very powerful. Integration of AC popups on to a Shopify site could perhaps be a little easier, but some good documentation is available to help. Overall - very impressed. Lots of time saves and lots of new tools in our toolbox.

Store

ArdMoor

Using app

5 months

Total reviews

6

Average rating

4.3

5 / 5 Share

July 6, 2021

Active Campaign's deep integration with Shopify ensures a high level of control over our marketing automation aimed at improving our abandoned cart rates, as well as upselling and crossselling. The learning curve is very low and the service is great. I definitely recommend this tool.

Using app

28 days

Total reviews

2

Average rating

4.5

1 / 5 Share

July 4, 2021

Disgusted! bad service, they had a problem and in a month they took me 4 times the cost of the subscription of my credit card. They blocked my account and then unblock it a week later for no reason and, moreover, I have been waiting for compensation for 2 months but nothing. Disgusted!

Using app

Over 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share your honest feedback. We're incredibly sorry to hear about the experience you've had. It looks like you were able to work with our team to get this issue resolved, but if you have any additional feedback to share, please reach out at [email protected] and we’ll get you to the right team for support. - Your friends at ActiveCampaign

5 / 5 Share

July 2, 2021

ActiveCampaign has many features that other newsletter programs do not. There is a learning curve though, which we are still working on, but so far, good results.

Store

ZenToes

Using app

4 months

Total reviews

3

Average rating

4.7

5 / 5 Share

June 22, 2021

Active Campaign is a fantastic automation software that allows me to build experiences for customers quickly and effectively. Their platform is user-friendly and intuitive and a great way to save time.

Using app

Over 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

June 22, 2021

I like this app for email marketing. I think its very user friendly. Sometimes a little complex but definitely worth trying.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

June 21, 2021

I switched to ActiveCampaign from another CRM that was MUCH, MUCH more expensive and I'm very happy with the results. I've used 2 other CRM services and I will have to say that AC is a complete solution. What I appreciate the most is the customer service. I've contacted customer service several times and I've always encountered friendly, helpful individuals willing to answer all my questions. If you want a service that allows you to email all (or a segment of) your contacts, and create email sequences based on certain triggers (like customers signing up for your newsletters on your Shopify page or customers who bought certain items that you could recommend other things in your store), you will not regret choosing Active Campaign

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2021

I've been using Active Campaign for almost two years and I'm very happy with it. I find it easy to use with the various features available. Once I capture a client through Shopify, there are numerous ways to communicate. I love the templates you can choose from for a professional looking email. The analytics are very thorough. I highly recommend it.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2021

ActiveCampaign is very good CRM platform and never disappointed! We use it to sync all our data from the store so we can properly segment and do some marketing automation with our customers!

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

June 17, 2021

Great app, has all the basic automations needed to run our eCommerce campaigns. The user interface is very easy to use and that was very important to us.

Using app

About 1 year

Total reviews

2

Average rating

4.5

3 / 5 Share

June 16, 2021

The product tagging automation doesn't work when addresses are imported into AC. I want to segment out my list based on product category, item, and topic. I set everything up in AC automation and still nothing. Very frustrating!

Using app

About 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Hi there! Thank you for taking the time to share your feedback — we’re sorry to hear about your experience. Our Support team would be more than happy to help you get this sorted. Please reach out to them here: https://www.activecampaign.com/contact -Your friends at ActiveCampaign

5 / 5 Share

June 16, 2021

Mais completa ferramenta de email que já usei. Mt boa entregabilidade, fácil de criar os fluxos automaticos e gerenciar os contatos. Gosto bastante.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 16, 2021

Great tool to use. However, the ui could use an update, because everything is organized in lists and it could have an improved appearance.

Using app

4 months

Total reviews

1

Average rating

5.0