All reviews

Rating Breakdown

  • 5
    89% (166 ratings)
  • 4
    5% (10 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (5 ratings)

Reviews with Text

  • 98% (182)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 18, 2020

This app has been great in helping us solve our UPS address corrections that we kept getting billed for.

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Yup, this app helps reduce those costly address correction fees UPS charges :)

5 / 5 Share

Aug. 18, 2020

This is a wonderful app and it helped us in so many ways. It helps us not to get PO boxes to ship to as we don't use the US postal service for shipping. When we were not shipping to other countries it gave a much more clear note to the customer about what to do to get in order to their country. Shopify's note to the customer is simply, "Cannot be shipped". The app also puts figuring out a proper address on the customer without being difficult. Otherwise. we'd have to call the customer every single time and try to get that figured out together. It has so many other features that you don't realize you need so if given the opportunity you should at least try it for a couple of days to understand what you're missing.

Using app

Over 1 year

Total reviews

10

Average rating

4.6

Developer Reply

We're super happy that the app is making your life easier! Please reach out if you have any questions or suggestions for new features.

5 / 5 Share

Aug. 17, 2020

We get hundreds of orders per day and with the volume comes a lot of incorrect addresses. It was taking my team hours of work reaching out to each customer to correct and confirm shipping addresses. This app probably solved at least 80% of the headache.

Using app

10 days

Total reviews

6

Average rating

4.3

Developer Reply

Awesome! Please let us know if there is anything else we can help with. We are constantly improving the product based on feedback from awesome merchants like you.

1 / 5 Share

Aug. 8, 2020

app overcharges and rips you off. somehow i only had 150 orders since installing but has charged me for 733 look ups. Most people most likely do not go and look to check. I am sure if everyone using this app looks they will see this company overcharges and is ripping customers off. Be more transparent about billing. show the cost next to each order/person. show the breakdown where the money goes.

Using app

About 1 month

Total reviews

3

Average rating

3.7

Developer Reply

Apologies for the confusion, but you were not overcharged. We charge $0.03 per order processed; the first 100 orders are free. Please take a look the "Order History" tab within the dashboard to see the orders processed and charged by the app. You will be able to see that you had nearly 800 orders.

5 / 5 Share

Aug. 4, 2020

Early days for us with the app but the initial indications suggest it has been a good addition for us. We have had a number of issues with EU customers getting confused with address formatting in our Shopify checkout and this has resulted in carrier returns. We have also been able to block pack station delivery addresses which has been helpful. So far so good. The guys at Roboturk were very helpful in guiding us through the initial set up.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2020

Solid app. Great interactions with the team including quick fixes to recommendations I made. Thanks!

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2020

This app has been a great addition to our site! It was very easy to setup and has worked flawlessly. We downloaded it primarily for address corrections but then quickly realized it's full potential with blocking PO boxes and other features that we were able to utilize. We recently ran into an issue where our shipping script wasn't working properly in conjunction with the app and reached out to their team for support. They wanted to understand what we were trying to achieve with the script and we explained that we have had several problems delivering to Highway Contract (HC Box) addresses. They ended up adding the feature to not allow Highway Contract Route addresses in their app and this was implemented on the same day! Needless to say, we are very happy with this app and company!

Using app

11 months

Total reviews

12

Average rating

4.6

5 / 5 Share

June 18, 2020

This is my favorite app! And sadly I forget that I even have it because I'm not having to deal with googling addresses, and I completely forget that was even a problem at one time. It's also inexpensive - which is another reason I forget that I have it. It's saved me so much time over the past 2 months. I wish I had known about this app when I first opened a year ago!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 7, 2020

5 stars from AlarmSystemStore.com A key app that everyone should have as it will save you $ from expensive change fees from UPS. Customers often mess up their address or input a wrong zip. This adds a layer of protection against that getting to UPS who will automatically charge you an expensive address change fee. My interaction with support has been above and beyond as well. Great app and responsive support!

Using app

About 1 month

Total reviews

5

Average rating

4.6

5 / 5 Share

March 17, 2020

the best part for us was super responsive support from them. other wise it did exactly what is said it would do. was able to set colors to my liking.

Using app

27 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

March 2, 2020

This is the best app ever. Not only does this app ultimately save money for a small brand like ours, however the support team goes above and beyond in helping! Thank you to this team everyday! Definitely worth the investment!

Store

MOSCOT

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2020

at first we couldnt get it to work in our checkout but they helped us through getting in touch with shopify support and everything seems to be working properly now!

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2019

We have found this app very helpful! Great for the user experience and to make sure our customers products are being delivered to the correct address.

Using app

About 1 year

Total reviews

4

Average rating

5.0

4 / 5 Share

Dec. 17, 2019

This app has helped us immensely with the amount of incorrect addresses we receive on our orders - so our fulfillment process is much more efficient! Thank you so much.

Using app

26 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 13, 2019

Implementing this app has minimized the PO Boxes being submitted on orders as well as reduced the fees for address corrections. The Address Validator Team goes above and beyond to make sure we are fully optimized with the settings both in the initial setup and after a 3 month analysis. They are very quick to respond to any questions we may have. This app is highly recommended.

Using app

5 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 7, 2019

Prior to using this app I was having a lot of issues with customers incorrectly filling out their shipping info and as a result packages going undelivered. This was very costly for my business. Installing this app has significantly reduced the percentage of orders with incorrect shipping addresses.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 31, 2019

Wirklich die Beste App!!! Sehr wichtig für uns gewersen, denn unsere Mitarbeiter haben im Lager täglich über 30 Adressen korrigieren müssen. Das müssen sie jetzt endlich nicht mehr. Wenn man ein Fehler ist, kann man jederzeit dem Kundenservice schreiben, der super hilfreich und unterstützend ist. Wirklich klasse!

Store

Snocks

Using app

2 days

Total reviews

4

Average rating

4.5

5 / 5 Share

Oct. 31, 2019

Excellent app! Does exactly what it needs to, very easy to setup and customize. Already saving us time every single day.

Store

Carved

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 10, 2019

We implemented this app to not only help with address validation but to manage a PO box shipping address issues we were experiencing. RoboTurk has offered the highest level of support and customer service . Wilson has gone out of his way to ensure all of our many Shopify Platforms were set-up and working properly. We get regular check ins and if we email with questions or concerns we get a response immediately and a resolve is implemented within hours. They go above and beyond to ensure their customers are well taken care of. We are still in the beginning stages of using the address validator but so far so good. After over a month it has helped us minimize the amount of P.O Boxes we were getting. When we requested to add PO BOX identifiers it was done immediately by Wilson and his team. It has been a great experience working with them thus far. I highly recommend. Support and Customer Service are key in any business and RoboTurk does not neglect these top priority services.

Store

AFTCO

Using app

23 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 10, 2019

An excellent app. Easy to set up and customize based on your needs - the support from RoboTurk is also exceptional.

Using app

4 months

Total reviews

5

Average rating

5.0