AdRoll Marketing & Advertising
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...
Rating
4.3
feedback
331
chart
#4,656
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Oct. 31, 2017
AdRoll is a very user friendly service, that provides great ROI and real-time statistics.
Oct. 31, 2017
It's a little confusing at times, but the customer service is excellent! And I'm quite happy with my ROI.
Oct. 8, 2017
So far so good, responsive customer service, conversions coming in, hoping to be able to track them properly
July 13, 2020
AdRoll is a great platform to extend your reach online and we mainly have used the retargeting portion of their platform. We really like our account manager and have seen very positive ROI figures (3x - 5x in the most conservative estimates, 10x - 15x in the more generous ones) from our spend. For the most part it's pretty hands off for a smaller team like ours and we appreciate all the support we get on the backend from them.
Sept. 15, 2017
It definitely drives more sales than FB retargetting for me currently. However i wish it is more flexible for someone who has no time to dig deep into the details. www.phbeautiful.com
Sept. 13, 2017
Great service all around! Love working with our account manager and staying up-to-date on innovative digital marketing solutions.
Sept. 6, 2017
Adroll's platform is incredibly easy to use and understand. They incorporate quantifiable data with visuals that help you understand what's working, and what isn't. If I've ever had a question about anything I see in my account the support team has ALWAYS gotten back to me very quickly. Great product with a great team. I'm extremely please with they're platform.
Feb. 24, 2017
The AdRoll team created my ads and had me up and running same day during a busy holiday season. Since starting re-targeting ads in Nov 2016, I have had a 2.3X return on investment with AdRoll. It's a no-brainer for any small or large business.
Feb. 8, 2017
The absolute worst customer service of all time. PATHETIC If you think this is an option for you my advice is to make sure you learn as much as possible from your account rep you have the first 30 days; take notes and make sure your tracking pixels are working because afterward you are totally on your own. The online chat cannot answer questions. They will create a ticket and not follow up. AdRoll must be very successful for some because they do not care about helping you once you are a regular customer. I paused my campaign for several months and when I had more money to spend on a campaign the support was extremely negligent; they were unable to assist in making sure my tracking pixels were working properly. After 100,000+ ad impressions my ROI was literally 0%. Sign up at your own risk. FYI: when you do a search in their Help section under "cancel my account" there are no results!
Feb. 4, 2017
I had high hopes for this but it didn't work out for my particular shop. I was told to try it longer and I would see results but I had already spent a lot of money and didn't even break even. If you have the extra funds, give it a try. But for now it didn't seem worth it for me.
Aug. 1, 2016
I rarely take the time to write reviews, but this is definitely one of the worst-created platforms I've seen lately. It often doesn't work on my browser (chrome), it's incredible buggy, and often counter-intuitive. it's the only product where I will use a different browser to make things work, and something else will break. It never works the way I want it and in the meantime, the live chat agents are sending you 10 transcripts of your own frustration plus a customer survey. I can't put my finger on it, but this app just raises my blood pressure to boil.
June 16, 2016
Can we leave zero stars? Adroll has a known issue with double reporting in Facebook. They did not tell me about this upfront, but had no problem taking my money for 40 days until I noticed and ran my own reports. So I shut off my FB ads and my web ads still have errors. Adroll is taking credit for sales that have not been generated. Simple match can show what all my ad funnels are generating for me. Adroll always had inflated numbers. No compensation offered. While I do not think they are intentionally trying to cause issues, it is clear that they do not care.
March 22, 2016
The Shopify app is flawed. We checked what they were reporting as conversions and confirmed that none of the customers they reported as converting actually came from their retargeting. This has been reported to Adroll and acknowledged as an error but so far, no explanation. Thoroughly check their conversion reports against your own data. Without accurate conversion reporting, the app is useless.
March 14, 2016
Very impressive retargeting results, a ROAS you wouldn't believe us reading this review. a 5.4 of 5 stars.