AdRoll Marketing & Advertising

Amazingly quick integration and highly responsive tech support!

Adroll's platform is incredibly easy to use and understand. They incorporate quantifiable data with visuals that help you understand what's working, and what isn't. If I've ever had a question about anything I see in my account the support team has ALWAYS gotten back to me very quickly. Great product with a great team. I'm extremely please with they're platform.

The AdRoll team created my ads and had me up and running same day during a busy holiday season. Since starting re-targeting ads in Nov 2016, I have had a 2.3X return on investment with AdRoll. It's a no-brainer for any small or large business.

The absolute worst customer service of all time. PATHETIC If you think this is an option for you my advice is to make sure you learn as much as possible from your account rep you have the first 30 days; take notes and make sure your tracking pixels are working because afterward you are totally on your own. The online chat cannot answer questions. They will create a ticket and not follow up. AdRoll must be very successful for some because they do not care about helping you once you are a regular customer. I paused my campaign for several months and when I had more money to spend on a campaign the support was extremely negligent; they were unable to assist in making sure my tracking pixels were working properly. After 100,000+ ad impressions my ROI was literally 0%. Sign up at your own risk. FYI: when you do a search in their Help section under "cancel my account" there are no results!

I had high hopes for this but it didn't work out for my particular shop. I was told to try it longer and I would see results but I had already spent a lot of money and didn't even break even. If you have the extra funds, give it a try. But for now it didn't seem worth it for me.

works well with www.westcoastvapesupply.com

Looks promising until you play around with it.

I rarely take the time to write reviews, but this is definitely one of the worst-created platforms I've seen lately. It often doesn't work on my browser (chrome), it's incredible buggy, and often counter-intuitive. it's the only product where I will use a different browser to make things work, and something else will break. It never works the way I want it and in the meantime, the live chat agents are sending you 10 transcripts of your own frustration plus a customer survey. I can't put my finger on it, but this app just raises my blood pressure to boil.

Just getting started with this app, like it so far. Daniel Utzy Naturals

Can we leave zero stars? Adroll has a known issue with double reporting in Facebook. They did not tell me about this upfront, but had no problem taking my money for 40 days until I noticed and ran my own reports. So I shut off my FB ads and my web ads still have errors. Adroll is taking credit for sales that have not been generated. Simple match can show what all my ad funnels are generating for me. Adroll always had inflated numbers. No compensation offered. While I do not think they are intentionally trying to cause issues, it is clear that they do not care.

The Shopify app is flawed. We checked what they were reporting as conversions and confirmed that none of the customers they reported as converting actually came from their retargeting. This has been reported to Adroll and acknowledged as an error but so far, no explanation. Thoroughly check their conversion reports against your own data. Without accurate conversion reporting, the app is useless.

Very impressive retargeting results, a ROAS you wouldn't believe us reading this review. a 5.4 of 5 stars.

Adroll is great to get visitors back onto your site. If you set it up correctly (and Adroll makes it easy), when a visitor comes to your site and leaves, with or without buying, your ad will follow them around on the internet to keep your store "top-of-mind". I've received a lot of return visits/orders through Adroll.

Kelsie was great to work with! Love the dashboard and ease of use!

VERY DISAPPOINTED they tempt you with a free $60 "try adroll for free" is what they claim, the reality? they charge your credit card each week without any consent or notification of how much it will be. $30 per week they have been charging me and i had no idea as i was told i had a $60 free trial and didn't agree to any further spend beyond that. This is my first bad experience with a shopify app and i would suggest you stay well clear!

Love Adroll, definitely the highest value PPC advertising! If you aren't using adroll you are leaving money on the table!

Great team of people who are always look out for us. Being new to the game, it is nice we got a group to watch after us and make sure our ads are performing well.

By far the most effective advertising tool I use at dancewearcorner.com. This combined with the Mailchimp integration is priceless. Thank you!

Adroll has been pretty helpful. Just make sure you're targeting the right segments to get a positive ROI.

AdRoll has been a huge benefit for our store and for other stores we've built for our clients. The retargeting features are incredibly powerful and really do increase conversions. Great app, thanks guys!