AdRoll Marketing & Advertising
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...
Rating
4.1
feedback
498
chart
#3,387
All reviews
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March 1, 2021
It would be nice if the Adroll support team was more informed about the known bug (using an underscore in the cName code) that prevents the Email from connecting with the Shopify server. It took me over a week of, "It's a Shopify issue" before they admitted it was a known bug and that they hoped to develop a solution soon (meaning, maybe one day). I could always move my host DNS shopping to another server so their broken code would work on my site. I think it is wrong to sell a product that you know does not work as you advertise.
Hello David, This is Ewa from AdRoll's Marketing team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Our Product Team is aware of the issue and is working on it with Shopify directly as we speak. We will contact you back via email as soon as possible, really appreciate your understanding and patience. If you have some time, I’d love to offer my help if you need it and learn more about what we could do to improve our product and service to earn your recommendation. If interested, send us an email at [email protected], and we will set up some time to chat. Thank you, Ewa
Nov. 16, 2020
Not a good app doesn't load and can't connect shopify account very bad. Would not recommend to anyone
Hello there! This is Ewa from AdRoll's Marketing team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. I understand that you are facing some trouble while accessing the AdRoll dashboard. I see that the link you have provided in an email sent to our support is the Plans page where you can choose different plans/subscriptions that will work best for you. With that being said, please click on this link: https://app.adroll.com/home/campaigns/ad?advertisable=AQHLTZ663BC27CJARMHMG3 where you will be connected directly to the 'Campaigns' dash. Our Platform Specialists emailed you about the same, can you please check your inbox? We'll be happy to assist further. Feel free to email my team directly at [email protected] as well if you’re open to discussing more. Cheers! Ewa
Sept. 22, 2020
Buyer Beware! This ad/company has to be the worst ever! I WILL NEVER use this service again nor, would I recommend anyone else to use the service. In 14 days, I was charged $231.48 for one ad placement (one picture; ZERO SALES). Good thing they WOULD NOT help me with my ads (part of the reason I went with AdRoll was for help) because who knows what the charge may have been! Please do not waste your hard-earned money with this company, full of smoke and mirrors from where I stand.
Aug. 23, 2020
Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO
Hello there! This is Ewa from AdRoll's Marketing Team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Can you please elaborate on the issues you have been facing? We have investigated the comment left, however found no email nor chat history with the email address associated with your AdRoll's account. Do you mind reaching out to our Platform Specialists at help.adroll.com? We'll be happy to assist and clarify all the problems you've faced. Thank you! Ewa
Aug. 17, 2020
AVOID AVOID AVOID! After reading some good reviews I signed up this evening (on the free Starter account) and created 2 remarketing campaigns (Facebook & Google) both $50 / day. Within 30 minutes my bank had reversed 3 transaction requests from Adroll totalling $1540! Seriously what! I obviously want no part of this and upon exploring their system figure out I can't even delete my account or delete my card. What is this! So now am going to bed wondering if they are going to empty my account over night. So messed up. Like I said: AVOID
Hello there, This is Ewa from AdRoll's Marketing Team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Looking at the review, it looks like the unexpected charge was just an authorization: whenever you launch a new campaign or edit the budget of an existing campaign, we try to authorize the weekly budget of all the active/paused campaigns to ensure the payment method is valid and can support future payments. This amount is later released back to your account. Please check more about the authorizations here: https://help.adroll.com/hc/en-us/articles/212518057-Billing-Styles#4 We charge only for the impressions served by the campaign, it is called dCPM: https://help.adroll.com/hc/en-us/articles/211842678-AdRoll-Pricing. Unless the campaigns start serving impressions, there will be no charges. Do you mind reaching out to our support at help.adroll.com? I'll personally review your account and confirm the authorizations. Please keep in mind that you can always Open A Live chat, our Platform Specialists will be happy to assist with any questions you may have. Feel free to email my team directly at [email protected] as well, if you’re open to discussing more. Thank you, Ewa
July 17, 2020
bro these guys scam you, once you add your payment method the home screen goes white. don't trust these scammers
Hello there, This is Ewa from AdRoll's Marketing team. I'm sorry to see such a negative review about AdRoll. Can you please share the email address associated with your AdRoll account? I'd like to investigate the reason why our Dashboard didn't load properly for you. Let me explain how our pricing model work: we charge only for the impressions served by a campaign, once launched. There are no additional charges. The payment method is not charged unless the campaign starts performing, please check more about our pricing here: https://help.adroll.com/hc/en-us/articles/211842678-AdRoll-Pricing Feel free to email my team directly at [email protected] if you’re open to discussing more. Please keep in mind, that you can always reach out to our support on help.adroll.com, we'll be happy to explain further. Cheers, Ewa
July 14, 2020
nooo!! don't add this app, i paid over 5 dollars for 1 click, be aware and don't use it. if i could i will give 0 stars to adroll
We are always happy to receive constructive feedback and act on it. In this case, we are saddened to see such an unsubstantiated review. You ran a campaign for less than 4 days. Campaigns typically need to run for at least 2 weeks to get accurate performance data. Campaign success also relies on a number of factors such as targeting the right audiences, the quality of your creative, your brand, and your product. Our support is always willing to help set you up for success if you reach out to them and if you encounter any problems. Again, we are always happy to receive constructive feedback and act on it.
June 22, 2020
Couldn't use this because they are pigs and make you spend 10k a month if you are a CBD company. Way to support small business. Ridiculous. So basically if you are a bunch of white tech dudes that raised millions you can advertise CBD vs a smaller profitable business. Way to go.
April 10, 2020
Trash app. NEVER USE IT, IF YOU EVER READ THIS MESSAGE. NEVER USE IT, IF YOU EVER READ THIS MESSAGE NEVER USE IT, IF YOU EVER READ THIS MESSAGE NEVER USE IT, IF YOU EVER READ THIS MESSAGE Trying to run my holster & magnet, and can't run. WHo want to read this ? " Thanks for chatting with me today! I just received an update from the policy team and they contested with our partnered ad networks voicing out your concerns. However, after a comprehensive review, they were stringent to the policies as outlined in this help article and unable to approve them. Sorry about that. We absolutely understand that some ad networks allow the ads but we can only run if they are viewable to all age groups. Gun or weapon-related publications may run on limited inventory and are subject to further review as long as there are no images of the Guns/tactical products or models pointing the guns in the ad banners and the landing pages including the home page. Here is the help article for reference. Additionally, any device/tactical products or image that discharges a projectile at high velocity with the potential to injure cannot be approved. Please note that we are at the mercy of what our ad networks approve as the ads run on their publisher sites. These are internal company requirements that we are to abide by at all times. They were created together with our Ad Network Partners and self-regulatory groups, such as the NAI. They are subject to change according to the ongoing market situation. Also, it is the Policy Team that makes decisions with the help of Ad networks regarding websites' eligibility to be advertised on the platform. I appreciate your kind understanding. I would also recommend taking a look at AdRoll's Trust Center, especially the Advertising Guidelines section for more information on the subject. Have a good day!"
We are always happy to receive constructive feedback and act on it. In this case, we are saddened to see such a meritless review. We have a strict policy around guns and we prohibit images of guns in the ads, landing pages, and/or website, no exceptions.
March 20, 2020
I reached out to get help and they responded that they wouldn't invest time with me to understand your platform unless I expressed how much money I would spend
Hello! We are extremely sorry to have left such an impression on you. Please know that we are more than happy to work with, and provide all the support needed, to advertisers of all the sizes, no matter the budget. While it’s true that additional levels of support, such as phone support, is something reserved to higher spending accounts, we are available on chats and via email to every advertiser, regardless if they are spending or not. We admit that our interaction could have been conducted better, and we’ve had a manager follow up with you directly with more details. We would greatly appreciate you extending the courtesy of responding to that email thread and consider receiving further help from our team.
Jan. 17, 2020
We used adroll for about 3 months and we were excited when we signed up, but it was a disaster for most of the journey. the results were poor with an average ROAS of less than 1. Our account manager promised a lot of things along the way that was never implemented. Calls were scheduled that was cancelled without notice or reason, so eventually, we had enough and uninstalled the app. Also, their reporting is off, so make sure you have your own tracking as well.
Dec. 5, 2019
Worst experience the second time, Not approved charges $$$ and never get money back, NO customer service support by phone. Don't use this app and this company!!!
Hello there, This is Ewa from AdRoll's Marketing team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. We have investigated your account and noticed a few tickets related to the described issue. Do you mind checking the #1205439 ticket at [email protected]? Also, we got in touch with Kristin Garrett, please do respond to the emails generated, once you have a minute, we'll be happy to explain the payment method authorizations further. Appreciate your understanding, Cheers, Ewa
Nov. 13, 2019
Horrible app. Horrible performance. Our remarketing campaigns do 4X on every other platform, after 2K on adroll, we are getting an ROI of 0.01 per click conversions. Don't waste your money and don't expect results. Be ready to loose money
Hello there, This is Ewa from AdRoll's Marketing team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Our team has just followed up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having. Cheers, Ewa
Nov. 12, 2019
I use this application but it is time for the software and platform experience to improve. They have very old ads, they must update the platform more, listen more to the client and stop seeing only their benefit. The ads show the comparative price instead of the actual price, it is a software disaster, they charge the money and the ads last forever to approve them, what kind of service is this? Shopify should not let these applications work under your shoulder, what they do is go to companies instead of helping them to get up. I do not recommend this application.
Hello there, This is Ewa from AdRoll's Marketing Team. Thank you for taking the time to let us know how we’re doing. I am very sorry to hear we haven’t met your expectations. Our Customer Support Leadership Team has just followed up with you, please do let us know if there is anything more we can do to earn your recommendation. Cheers, Ewa
Sept. 30, 2019
Steer clear as they figure out their re-branding. Not only do they track conversions based on impressions (customer sees the ad then purchases then they attribute the sale to their efforts...) After years of service, they suddenly installed a GDPR popup without consulting with us first. We are a Canadian company that does not do business in the EU. Total waste of time and lack of oversight.
Hello there! This is Ewa from AdRoll's Marketing Team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. If you have time, I’d love to follow up with you to understand the improvements needed and offer my help with any problems you’re having. We have reached out to you via email, please do let us know if there is anything we can do to earn your recommendation. Thank you! Ewa
March 1, 2019
You deduct our test account for more than 70 $, but there is no refund to our account. You are very bad.
Feb. 24, 2019
Too simple tool for retargeting ads, save your money and use google shopping. Also it adds an extra cookie popup
Jan. 6, 2019
I used this app to trying and grow traffic and conversion to out website. Unfortunately we made a significant loss and didn't even break even over the 6/7 weeks. The team are very helpful but this wasn't a success for us,
Dec. 5, 2018
Terrible. The integration of adroll with facebook has resulted in me losing access to my facebook account as an admin. Waiting in the dark for some resolution, but a complete disgrace. Do not download and integrate.
Dec. 5, 2018
I used Adroll cause I wanted better conversions then when you do ads alone. If that's what you want stay away from Adroll for sure. Not only will your impressions be high but they put your advertisements on sites that consumers aren't on so you will get little to no clicks. It's poor performance for sure. Connected my IG and FB but somehow there were no re targeting on those platforms at all. I just deleted the app but still had to pay for basically nothing happening. It's a waste of time and money like others have said. If you're extremely dissatisfied with the performance they won't do any sort of refund. So if you're thinking about it again I say don't. They're many other apps that will do a way better job. If I could I'll give this app a negative in the stars but the worse is 1 star.