All reviews

Rating Breakdown

  • 5
    87% (522 ratings)
  • 4
    4% (21 ratings)
  • 3
    1% (8 ratings)
  • 2
    3% (15 ratings)
  • 1
    5% (32 ratings)
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5 / 5 Share

Dec. 8, 2020

Great app, helped me show all of my variants for my personalisation and helped me to create some very fancy bundles. Great support (although I wish we were on the same time zone!) They are great at adapting things from the developer side to suit your needs which has been so helpful.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2020

Advanced Product Options is an incredible app that our store uses to create product listings for Fireplaces, BBQs, and more! The people behind this app are incredibly helpful; I wish this quality of service was standard in the industry!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

We needed more intelligent options for our products. This app works great, easy to use and the support is amazingly fast and very helpful !

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2020

The app is great and works very well. Absolutely recommended for those stores that need very customizable product options. But most of all I want to thank the support staff who responds very quickly and very efficiently to my request for some customization.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 25, 2020

Great app that allowed me to easily manage all my product options and with the style options I could customize them to my needs. fast and helpful support. Highly recommended.

Store

LEOGANT

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

This app has worked great for us. Really appreciate the excellent and responsive support. Questions and issues have been addressed and resolved quickly. Also, when we were building a new regional store they were able to duplicate and transfer the options to the new store saving us a huge amount of time and money.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2020

The app offered me much more than any other product options app I've tried before. At first, the app seems to be very complicated, but once you get used to it it becomes very easy to understand. But for me, the support made the difference. The team behind this app is very helpful and quick to answer your questions, even on weekends during the 15 day trial period. I was very well helped with the problems I had before I even paid a single cent.

Store

Petillu

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 13, 2020

Great app with plenty of possibilties! Support is amazing, and extremely helpful to get it exactly as I wanted it to be with very quick responses. Highly recommended!

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 11, 2020

I tried to install this app myself and met some issues. The support team responded straight away and helped with a few issues and also styling changes. Very impressed with the app and it's various options as well as the excellent customer support I have recieved so far! Top Marks! :)

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

Really great app and support! I've needed a some help with a couple of small issues, and the team have been very supportive and quick to fix any issues that I have.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 9, 2020

Using the basic Shopify plan for my start-up I had a complex set of product variants for my skirting boards that Shopify alone couldn't cater for. After searching the app market Advance Product Options was the clear choice. I installed it and it achieved exactly what I needed. As well as a great product, the support I've received when I've needed it for a few teething problems was superb with my queries answered quickly and efficiently. Highly recommended.

Using app

19 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 9, 2020

Could have been really wonderful extension. But two major issues we had after using this for almost a year: 1) made our website extremely slow, a lot of orders with issues, because of the loading issue 2) doesn't work with some major apps. I hate to uninstall this, but we couldn't take risk more. Thanks still!

Using app

9 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello, Thank you for posting your feedback. We are sorry the app turned out to be not good enough for you after a year of usage but a little disappointed by the fact it deserves 1 star only. Anyway, we value your opinion and hope you'll find another solution that would fit your needs perfectly. Have a great day.

1 / 5 Share

May 14, 2022

very bad & non-effective customer service, you can't trust them and they will make you lose customers & money.

Using app

Almost 4 years

Total reviews

5

Average rating

2.6

Developer Reply

Hello, We’re sorry to hear of your less-than-satisfactory experience with the app and hope you will accept our sincerest apologies. We do understand that the fact the app generates cloned product is a drawback of our app and that's why are working hard on its improvement. The update itself is almost ready. But we should also develop a migration tool that will allow us to move all our existing clients to the new version. The app will change a lot, it will have a new interface along with new features and new working principle. We are sorry that the collection issue is crucial for you and you can't wait anymore. In case of any questions please let us know.

5 / 5 Share

Nov. 5, 2020

Their customer service reply speed is Awesome and super super fast. Great Job! Hope you guys can keep it up

Store

H2 Hub

Using app

About 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 3, 2020

Great app! It solves my headache concerning custom product options as well as price add-on. Their support team answered my questions promptly and immediately resolved all my issues. I would highly recommend them!

Using app

11 months

Total reviews

14

Average rating

5.0

3 / 5 Share

Nov. 1, 2020

This app may be good if they work at issues it has. And Customer Service gets an F- for they will leave you hanging without any kind of response at all. Really they need to first get app issues resolved and then they must work on Customer Service remember we pay you for a service you said you could provide. We didn't ask you for this app you made it I'm sure to make money so all I ask is that you give us what you said you would nothing more and nothing less.

Using app

17 days

Total reviews

3

Average rating

3.0

Developer Reply

Hello, Thank you for taking the time to write. I wanted to let you know how sorry we are for not being able to meet your expectations. Your ticket was in our dev queue under investigation before you deleted the app along with the collaborator access so that we weren't able to proceed. Here at Mageworx, we pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. So please let us know if you decide to give the app another try, we'll do our best to make things right. Thank you.

5 / 5 Share

Oct. 29, 2020

Great product and fantastic service also, really good conditional logic too which most other apps lack or charge a fortune for

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2020

This app is exactly what I'd been looking for! The ability to have dependable variants (y option only shows up if you select x) has helped take my store down from 108 products to a simple to follow and understand 32 products. Wow. Before I had to re-list the same products with the different options. I also tried to install it myself the night I downloaded it and got about half way before I got confused. So I emailed support, went to bed, and by the time I woke up it had been installed and was working. The friendly, reliable support is worth every penny of the price before you even get to the excellent functionality. I had a few other minor issues along the road and every time I just emailed and it was sorted within 24 hours. Don't hesitate, get the free trial. No complaints or suggestions at all, great work and kudos to all the team who make it happen!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2020

I tried 4 other apps before I found this one. It makes upselling and product options super clean looking at the time that the product is selected. It's exactly what I was looking for. I used their support to perfect the set up of my first item. They were awesome to work with and super responsive.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2020

The customer service is super efficient, they usually reply in less then 20 min. They helped with the installation and the setting.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello, Thank you for taking the time to leave us such a great review. You made our day! We will strive to deliver great experiences consistently. Have a great day.