APO Product Options, Variants
Overcome limits with infinite product options and swatches
Rating
4.6
feedback
428
chart
#958
All reviews
Review RSS Feed
Oct. 9, 2020
I tried a few other product options apps, but advanced product options was by far the best. Also the support is super fast and competent.
Hello, Thank you so much for this review. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist.
Sept. 17, 2020
Advanced Product Options allowed us to set up (and properly charge customers for) custom options that are a pretty large part of our daily sales. MageWorx was very responsive to all requests and helped us get things set up and running properly.
Hello, We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon! Have a great day!
Sept. 17, 2020
Great options tool, support is great and very, very fast! But it makes a clone of each product. can be automatically deleted after a while but still no good solution if you will use remarketing etc. Customers can't change an option anymore, if they click the product from the cart page, because it will link to the cloned product without options... I hope a solution will be found very soon
Hello, Thank you for your feedback. Yes, we understand your concern. At the very moment, our dev team is working on the massive UI reconfiguration, We'll change the way our options are added to products and get rid of those cloned products. We are doing our best to release this update as soon as possible. Have a great day.
Sept. 6, 2020
i recommend this app, very helpful and patient! i received an answer very fast all the time and was happy with the support.
Hello, Thank you so much for taking the time to rate our app! We truly appreciate it. Do not hesitate to contact us if you have any questions or need our help. We will be happy to assist. Have a wonderful day.
Sept. 4, 2020
Great App with lots of functionality. Fatalistic Support Team helped me install the app and really helpful to answer all my questions promptly!
Hello, We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon! Have a great day!
Aug. 20, 2020
App completely working as expected, great and fast customer support. I can 100% recommend this App and the support team.
Hello, Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure. Have a great day!
Aug. 4, 2020
The app helped me have custom SKUs for each product and the support team is top notch! Help within an hour multiple times!
Hello, Thank you so much for taking the time to rate our app! We truly appreciate it. Do not hesitate to contact us if you have any questions or need our help. We will be happy to assist. Have a wonderful day.
July 30, 2020
Great app if you want to give your customer choice. We almost offer bespoke design yourself lighting. So it's essential to our success Technical spouts it very fast and helpful
Hello, We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. Have a great day!
July 29, 2020
the amount of customization you can add for product variants is outstanding support is top notch, i had a few problems and they were all solved in under 24 hours!
Hello, We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon! Have a great day!
Feb. 9, 2021
Great app and even better customer service. Very responsive and they go over and above. The app is really straightforward to use. ***Update*** 10/2/2021 - again reached out and they solved my problem within 24 hours - cannot rate them highly enough
Hello, Thanks for taking the time to share your thoughts with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Have a great day!
July 26, 2020
I use this app to allow customers to add embroidery or other customizations to their products. This App allows you to: charge per character have multiple templates which can 'overlap' add images for your custom options (font or color etc) Install was done by them & turn around was very quick Price is great! I used to have an app that charged 3 times as much with not even 1/2 the features & capabilities Doesn't seem to slow page load speed! My only critique is that they can work on upgrading the item assignment aspect to have more logic / automation.
Hello, Thank you so much for this review. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist.
July 21, 2020
I am trying out the 15 day free trial. It seems to work perfectly for my webshop. I have had some issues with image viewing and the support team was very quick to help fix the problem.
Hello, Thank you for this great feedback! We’ve really enjoyed working with you :) Do not hesitate to contact us if you have any questions or need our help. We will be happy to assist. Have a wonderful day.
July 20, 2020
It takes a lot of organization and time to effectively create a workflow for your custom options. Once its all together it really works well, BUT there are always hiccups in software and user interfaces that weren't designed to work together natively... But the Advanced Product Options team's customer service is out of this world. They respond quickly and work on the backend to get any issue that I have fixed. I've had 3 or 4 issues in the last year and each one was taken care of by their team within 3-12 hours and all I had to do was write an email, give them access to the backend, and they've taken care of everything. I'll be a customer for the foreseeable future.
Hello, We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon! Have a great day!
July 19, 2020
We have received fantastic support from the dev team at Mageworx! They have helped us make a lot of tweaks that really improve the way this tool works for our business. Very happy to be working with them and utilizing this feature rich app. It looks like another user thought their response times were a littler slower than they would like at ~ a day. The dev team is in Belarus, and thus sleep like normal humans in that time zone, but are extremely responsive and helpful. In our experience we are able to get exchanges handled over a couple emails, usually taking no longer than a day and a half in total. This includes help with customization.
Hello, Thanks so much for your positive feedback and good vibes. We truly appreciate your support! We are glad you felt satisfied with our service. This is something we've worked hard on and we're pleased our efforts resonated with you. Criticism is also valuable to us :) We take all the feedbacks to heart and we're planning on making some internal changes based on them to improve our response time. Have a great day!
June 18, 2024
Just updating our review here as we have been using the Advanced Product Options app for a few years now. Back in 2020, we wrote a review about it crashing and that we might stop using it... but that doesn't happen as often any more and it's a useful app to have. The thing that does happen at the moment is some customers add items to cart and don't get charged and the other thing is the add ons sometimes come through with a charge but no name. But, we can deal with this happening a couple of times a day by contacting the customer. It is a good app to have to allow our customers to personalise their gifts.
Sorry to hear you had that experience. I have posted our findings on what caused the issue in the previous review, but I'll also duplicate it here: It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart. Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance.
July 7, 2020
Really great app but the support is lacking and the software is not reliable. Works great 90% of the time and is down randomly the other 10. Word of advice, when you use this app as a product selector and it experiences issues you get $0 in sales, because customers cannot add to cart. This is the second time its happened it 6 months and if you're looking for support you won't get it. You'll just have to wait until they fix the issue, right now ite been about 5 hours for me, middle of the day, no sales, no support from Mageworks. I'll be migrating off this app and paying a developer to program an alternative option. I would suggest looking at other options because you're likely going to have the same issue and will have to change apps later on, costing you time, money and a good chunk of lost sales.
I'm sorry to hear about your experience. This incident was extremely frustrating for us as well. It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart. Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance.
July 3, 2020
The products we use are made-to-order products, and there are many options and variations, so we could not register with the normal system of shopify. This app has made it possible for us to make the ideal choice. Also, when the settings didn't work out, customer support was able to respond immediately and solve the problem. I am Japanese and I don't understand English. I explained the situation in English translated by Google, but the supporters understood this intention and responded promptly. This is a recommended app and I think it's a trusted company that runs it.
We appreciate your feedback, and are happy we were able to assist you. Should you need anything else in future - just let us know.
June 25, 2020
Absolutely wonderful and responsive customer service. I had 3 issues that were making the app not work for me, but they resolved each one perfectly. I love the app and it's flexibility.
Hello, Thank you so much for this review. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist. Have a great day.
June 18, 2020
I'm fascinated by the reviews for great service as I've just sent my 3rd request begging for help. I'm completely stumped by the setup and have been told twice now to look at the tutorials and that they can't help me. Looks like I'll be deleting it...
Hello, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We've received a ticket from you along with this review and would like the opportunity to investigate your feedback further within it. Have a great day.
June 15, 2020
Long time customer. We have used Advance Product Options for years. Currently we use this app add a Text Field, Drop Down Options, File Upload, and Setup Charges for many or our products. The customer can even change selected options in the cart before checkout. We also use this app to make Quoted orders with "Cart Saver" by Activated Apps. With Cart Saver the product options are carried over to a draft order that we use to make quotes for the customer. The only feature I wish for is the ability to manually add options to a draft order from the admin section. Support has always replied within one day and has been quick to check my code for errors. I recommend this app over the similar app by BOLD.